The Home Depot | Better Business Bureau® Profile
Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The Home Depot has 1644 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Home Depot

      2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

      BBB Accredited Business
    • The Home Depot

      1000 Market Place Blvd Cumming, GA 30041-7921

      BBB Accredited Business
    • The Home Depot

      6400 Peachtree Dunwoody Rd NE Atlanta, GA 30328-4509

      BBB Accredited Business
    • The Home Depot

      3885 Jonesboro Rd SE Atlanta, GA 30354-3506

      BBB Accredited Business
    • The Home Depot

      5950 State Bridge Rd Duluth, GA 30097-6438

      BBB Accredited Business

    Business ProfileforThe Home Depot

    Building Materials
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Gov. Action

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    November 24, 2020

    ATLANTA, GA - Attorney General Chris Carr, along with the attorneys general of 45 other states and the District of Columbia, have agreed to a $17.5 million-dollar settlement with Georgia-based retailer, The Home Depot. The settlement resolves a multi-state investigation of a 2014 data breach involving the payment card information of approximately 40 million Home Depot consumers nationwide.
    The State of Georgia will collect $356,366.24 through this settlement.

    The breach occurred when hackers gained access to The Home Depot's network and deployed malware on The Home Depot's self-checkout point-of-sale system.
    The malware allowed the hackers to obtain the payment card information of customers who used self-checkout lanes at The Home Depot stores throughout the U.S. between April 10, 2014 and Sept 13, 2014.

    In addition to the $17.5 million total payment to the states, The Home Depot has agreed to implement and maintain a series of data security practices designed to strengthen its information security program and safeguard the personal information of consumers.

    Specific information security provisions agreed to in the settlement include:

    Employing a duly qualified Chief Information Security Officer reporting to both the Senior or C-level executives and Board of Directors regarding Home Depot's security posture and security risks.

    Providing resources necessary to fully implement the company's information security program.

    Providing appropriate security awareness and privacy training to all personnel who have access to the company's network or responsibility for U.S. consumers'' personal information.

    Employing specific security safeguards with respect to logging and monitoring, access controls, password management, two factor authentication, file integrity monitoring, firewalls, encryption, risk assessments, penetration testing, intrusion detection, and vendor account management

    Consistent with previous state data breach settlements, the company will undergo a post settlement information security assessment which in part will evaluate its implementation of the agreed upon information security program.

    Other states participating in this settlement include: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

    For additional information--https://law.georgia.gov/press-releases/2020-11-24/carr-home-depot-and-states-agree-settlement-regarding-data-breach

    BBB reports on known government actions involving business' marketplace conduct.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 2,691 Customer Reviews

    Customer Complaints

    13,732 complaints closed in last 3 years

    4,335 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/15/1989

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers the retail sales of home improvement products.

    Business Details

    This is a multi-location business.

    Find a Location

    The Home Depot has 1644 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Home Depot

        2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

        BBB Accredited Business
      • The Home Depot

        1000 Market Place Blvd Cumming, GA 30041-7921

        BBB Accredited Business
      • The Home Depot

        6400 Peachtree Dunwoody Rd NE Atlanta, GA 30328-4509

        BBB Accredited Business
      • The Home Depot

        3885 Jonesboro Rd SE Atlanta, GA 30354-3506

        BBB Accredited Business
      • The Home Depot

        5950 State Bridge Rd Duluth, GA 30097-6438

        BBB Accredited Business
      Headquarters
      2455 Paces Ferry Rd SE # B # 3, Atlanta, GA 30339-1834
      BBB File Opened:
      1/1/1979
      Years in Business:
      45
      Business Started:
      1/1/1979
      Business Incorporated:
      3/26/1979
      Accredited Since:
      5/15/1989
      Type of Entity:
      Corporation
      Alternate Business Name
      • Home Decorators
      • Home Decorators Collection
      • Home Depot Credit Services
      • Ohio Forge Company
      • Home Depot Expo Design Center
      • Expo Design Center
      • Home Depot Installed Products, LLC
      • At Home Services Roofing Installation
      • At Home Service
      • Home Depot Landscape Supply
      • The Home Depot At Home Services
      • Home Depot At Home Services
      • Home Depot Promotion
      • Home Depot The
      • Home Depot Corporate Office
      • Home Depot . com
      • Home Depot Online
      • Home Depot Tool Center 116
      • The Hampton Bay Fan & Lighting Company
      • The At-Home Services Inc.
      • Hampton Bay Fan & Lighting Co.
      • THD At Home Services
      • THD At-Home Services, Inc
      Business Management
      • Dr. Leonard Carl Medura, CEO
      • Mr. Todd Von Vital
      • Mr. Leonard C. Medura
      • Shirley Dickerson, Supervisor
      • Mr. Dedric Hudson, Manager
      Contact Information

      Principal

      • Mr. Dedric Hudson, Manager
      Additional Contact Information

      Fax Numbers

      • (770) 384-5038
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      13,733 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/20/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I placed an order for an item (Ultima 42 in. 22 HP V-Twin Kohler 7000 Engine Dual ********************* Zero Turn Riding Lawn Mower) in September of 2023 using my Home Depot credit card. I was told by the Home Depot representative that by using my Home Depot credit card, I was automatically given 12 months to return the item if there were any issues. Because of this, I used my Home Depot credit card and purchased the item for $3,299. Today at the store, I saw that the same item is being sold for $2,999. I asked the associate at the store about a price match, and they told me I could either return the item and purchase it again at the new price (difficult for a riding lawnmower), or I could call the 1-800-number, and they should be able to process the price match.I called the 1-800-number to request the $300 price match and was told that they would not match the price because it was past 30 days. They also told me that mowers are not covered under the 12-month return window offered to Home Depot products. I was told both when I purchased the mower, and today in store, that they are.This information has been deceptive and misleading, and I am very disappointed in the situation. I am only asking for a price match for the exact same item purchased within the 12-month window on my Home Depot card. I am fine with the credit going directly to the Home Depot credit card. The conflicting information and poor customer ********************** makes me hesitant to make any large future purchases here. Very disappointing that they are not standing by their own employee's guarantees. I would like to request the $300 credited back to my Home Depot credit card, as returning the item and purchasing again is unreasonable, and I am receiving conflicting information on this as well. Thank you.
      Read More

      Customer Reviews

      2,691 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lowes I

      1 star

      04/20/2024

      Home depot has a 48 hour policy on returning appliances, and makes it impossible to accomplish that. Purchased a $2000 ******* bespoke refrigerator. I rrfused it a delivery but since Home depot has third parties that hire illegals to deliver good, it's not possible to communicate with the delivery people they don't speak any English. Went into store within ************************************************************************ They never did when I contacted them it was hard and fast past the 48 hours. Not a care that I had given written and verbal notice within the time frame. I personally will never buy another item from home drpotb

      The Home Depot Response

      04/22/2024

      Greetings:

      Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.

      We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.

      Thank you for being a valued Home Depot Customer.


      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.