The Home Depot | Better Business Bureau® Profile
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Find a Location

The Home Depot has 1644 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Home Depot

      2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

      BBB Accredited Business
    • The Home Depot

      1000 Market Place Blvd Cumming, GA 30041-7921

      BBB Accredited Business
    • The Home Depot

      6400 Peachtree Dunwoody Rd NE Atlanta, GA 30328-4509

      BBB Accredited Business
    • The Home Depot

      3885 Jonesboro Rd SE Atlanta, GA 30354-3506

      BBB Accredited Business
    • The Home Depot

      5950 State Bridge Rd Duluth, GA 30097-6438

      BBB Accredited Business

    Business ProfileforThe Home Depot

    Building Materials
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Gov. Action

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    November 24, 2020

    ATLANTA, GA - Attorney General Chris Carr, along with the attorneys general of 45 other states and the District of Columbia, have agreed to a $17.5 million-dollar settlement with Georgia-based retailer, The Home Depot. The settlement resolves a multi-state investigation of a 2014 data breach involving the payment card information of approximately 40 million Home Depot consumers nationwide.
    The State of Georgia will collect $356,366.24 through this settlement.

    The breach occurred when hackers gained access to The Home Depot's network and deployed malware on The Home Depot's self-checkout point-of-sale system.
    The malware allowed the hackers to obtain the payment card information of customers who used self-checkout lanes at The Home Depot stores throughout the U.S. between April 10, 2014 and Sept 13, 2014.

    In addition to the $17.5 million total payment to the states, The Home Depot has agreed to implement and maintain a series of data security practices designed to strengthen its information security program and safeguard the personal information of consumers.

    Specific information security provisions agreed to in the settlement include:

    Employing a duly qualified Chief Information Security Officer reporting to both the Senior or C-level executives and Board of Directors regarding Home Depot's security posture and security risks.

    Providing resources necessary to fully implement the company's information security program.

    Providing appropriate security awareness and privacy training to all personnel who have access to the company's network or responsibility for U.S. consumers'' personal information.

    Employing specific security safeguards with respect to logging and monitoring, access controls, password management, two factor authentication, file integrity monitoring, firewalls, encryption, risk assessments, penetration testing, intrusion detection, and vendor account management

    Consistent with previous state data breach settlements, the company will undergo a post settlement information security assessment which in part will evaluate its implementation of the agreed upon information security program.

    Other states participating in this settlement include: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

    For additional information--https://law.georgia.gov/press-releases/2020-11-24/carr-home-depot-and-states-agree-settlement-regarding-data-breach

    BBB reports on known government actions involving business' marketplace conduct.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 2,708 Customer Reviews

    Customer Complaints

    13,769 complaints closed in last 3 years

    4,361 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/15/1989

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers the retail sales of home improvement products.

    Business Details

    This is a multi-location business.

    Find a Location

    The Home Depot has 1644 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Home Depot

        2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

        BBB Accredited Business
      • The Home Depot

        1000 Market Place Blvd Cumming, GA 30041-7921

        BBB Accredited Business
      • The Home Depot

        6400 Peachtree Dunwoody Rd NE Atlanta, GA 30328-4509

        BBB Accredited Business
      • The Home Depot

        3885 Jonesboro Rd SE Atlanta, GA 30354-3506

        BBB Accredited Business
      • The Home Depot

        5950 State Bridge Rd Duluth, GA 30097-6438

        BBB Accredited Business
      Headquarters
      2455 Paces Ferry Rd SE # B # 3, Atlanta, GA 30339-1834
      BBB File Opened:
      1/1/1979
      Years in Business:
      45
      Business Started:
      1/1/1979
      Business Incorporated:
      3/26/1979
      Accredited Since:
      5/15/1989
      Type of Entity:
      Corporation
      Alternate Business Name
      • Home Decorators
      • Home Decorators Collection
      • Home Depot Credit Services
      • Ohio Forge Company
      • Home Depot Expo Design Center
      • Expo Design Center
      • Home Depot Installed Products, LLC
      • At Home Services Roofing Installation
      • At Home Service
      • Home Depot Landscape Supply
      • The Home Depot At Home Services
      • Home Depot At Home Services
      • Home Depot Promotion
      • Home Depot The
      • Home Depot Corporate Office
      • Home Depot . com
      • Home Depot Online
      • Home Depot Tool Center 116
      • The Hampton Bay Fan & Lighting Company
      • The At-Home Services Inc.
      • Hampton Bay Fan & Lighting Co.
      • THD At Home Services
      • THD At-Home Services, Inc
      Business Management
      • Dr. Leonard Carl Medura, CEO
      • Mr. Todd Von Vital
      • Mr. Leonard C. Medura
      • Shirley Dickerson, Supervisor
      • Mr. Dedric Hudson, Manager
      Contact Information

      Principal

      • Mr. Dedric Hudson, Manager
      Additional Contact Information

      Fax Numbers

      • (770) 384-5038
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      13,770 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Subject: **** MI Store# **** Home Depot Assistant Manager *** deliberately lied to me about my order being shipped to his store; I'm addition he ignored my concerns for another customer The store ordered online for me a portable electric heater, 1500-************* Fan Forced Portable Heater for ***** for Order WG59493984. It was ordered by Rep ********* Store #**** Today, Wednesday, April 11, 2024 at 8:00 am, I went to the Home Depot location at *********************************************************** to purchase a portable heater. There were no more heaters in the store. So, I asked to speak with the Store Director. Within 15 minutes he came out. He said his name is *** and he was the Store Director. Later on, I found out he was only the Assistant Store Director from Sales Rep ********* He said that the store can order it for me online and they can have it shipped to their location in ****, ** on ********************* Their Store # is **** . Around 11:30 am, I returned. But when the customer ********************** rep ******** made the order, I received an automatic receipt via email & printed by her of that order. As I was looking at the receipt, it said it would be delivered in *****, ********* I asked Why because *** said it would be shipped to their store location in ****, ** .She said that she didn't understand why because *** said the same thing to her that it would be shipped to the **** store. So, she ended up calling dot.com. They indicated it can't go to that location because they only deliver to certain stores.I asked her to please have *** come over so I can ask why he misled me about this. He came out but didn't come up to me. Instead, he spoke to a male customer. He refused to speak to me and even look at me as well. At 11:58 am, ******** apologized for how her Manager *** mistreated me and lied about how my order would come to their store location in **** instead of ***** ******** She said that she does apologize if he knew and didnt tell me. She offered to cancel the Order and refund me.
      Read More

      Customer Reviews

      2,708 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Reg C

      1 star

      04/12/2024

      I was racially profiled today Im the Home Depot on Truce parkway old white guy name *** was following me around the store racist b****** ******* **

      The Home Depot Response

      04/15/2024

      Greetings : 
      Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
      We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
      Thank you for being a valued Home Depot Customer.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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