Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
November 24, 2020
ATLANTA, GA - Attorney General Chris Carr, along with the attorneys general of 45 other states and the District of Columbia, have agreed to a $17.5 million-dollar settlement with Georgia-based retailer, The Home Depot. The settlement resolves a multi-state investigation of a 2014 data breach involving the payment card information of approximately 40 million Home Depot consumers nationwide.
The State of Georgia will collect $356,366.24 through this settlement.
The breach occurred when hackers gained access to The Home Depot's network and deployed malware on The Home Depot's self-checkout point-of-sale system.
The malware allowed the hackers to obtain the payment card information of customers who used self-checkout lanes at The Home Depot stores throughout the U.S. between April 10, 2014 and Sept 13, 2014.
In addition to the $17.5 million total payment to the states, The Home Depot has agreed to implement and maintain a series of data security practices designed to strengthen its information security program and safeguard the personal information of consumers.
Specific information security provisions agreed to in the settlement include:
Employing a duly qualified Chief Information Security Officer reporting to both the Senior or C-level executives and Board of Directors regarding Home Depot's security posture and security risks.
Providing resources necessary to fully implement the company's information security program.
Providing appropriate security awareness and privacy training to all personnel who have access to the company's network or responsibility for U.S. consumers'' personal information.
Employing specific security safeguards with respect to logging and monitoring, access controls, password management, two factor authentication, file integrity monitoring, firewalls, encryption, risk assessments, penetration testing, intrusion detection, and vendor account management
Consistent with previous state data breach settlements, the company will undergo a post settlement information security assessment which in part will evaluate its implementation of the agreed upon information security program.
Other states participating in this settlement include: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.
For additional information--https://law.georgia.gov/press-releases/2020-11-24/carr-home-depot-and-states-agree-settlement-regarding-data-breach
BBB reports on known government actions involving business' marketplace conduct.
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 2455 Paces Ferry Rd SE # B # 3, Atlanta, GA 30339-1834
- BBB File Opened:
- 1/1/1979
- Years in Business:
- 45
- Business Started:
- 1/1/1979
- Business Incorporated:
- 3/26/1979
- Accredited Since:
- 5/15/1989
- Type of Entity:
- Corporation
- Alternate Business Name
- Home Decorators
- Home Decorators Collection
- Home Depot Credit Services
- Business Management
- Dr. Leonard Carl Medura, CEO
- Mr. Todd Von Vital
- Mr. Leonard C. Medura
- Shirley Dickerson, Supervisor
- Mr. Dedric Hudson, Manager
- Contact Information
Principal
- Mr. Dedric Hudson, Manager
- Additional Contact Information
Fax Numbers
- (770) 384-5038Primary Fax
Phone Numbers
- (800) 553-3199Other Phone
- (770) 888-8135Other Phone
Email Addresses
- Complaint
- Inquiry
Website Addresses
- (770) 384-5038
Customer Complaints
13,770 Customer Complaints
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04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
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04/12/2024
The Home Depot Response
04/15/2024
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
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