The cardholder shall present the credit card used for the purchase of the ticket(s) in person.
If the cardholder wishes to appoint another person to collect the ticket(s), the following methods can be used:
Method 1: The authorized party is required to present the credit card used for the purchase of the ticket(s) to collect the tickets;
Method 2: The authorized party is required to present the following items to collect the ticket(s) at the Box Office located at the Hong Kong Convention and Exhibition Centre or at the Performing Venue Box Office of the particular event on show date (only applicable to such events with performing venues at “Hong Kong Convention and Exhibition Centre”, “AsiaWorld-Expo” or “Star Hall, Kowloonbay International Trade & Exhibition Centre”);
- A letter of authorisation by the cardholder;
- A photocopy of the credit card used for the purchase of the ticket(s) (Front & Back); and
- The authorized party needs to present his/her HKID / Passport.
If the above documents cannot be presented, HK Ticketing reserves the right to refuse for issuing tickets.
Method 3: (ONLY applicable for Virtual Card payment transaction). Open the App with phone to show the card number; or show the card’s monthly statement or transaction record.
[Disclaimer] Customers who choose "self-Pickup" to collect tickets/products at HK Ticketing's authorized agencies must present the Payment Card used for the purchase transaction (including physical or virtual credit cards and debit cards) or a valid certificate issued by the Bank/Card Issuer for verification. In case of any dispute, HK Ticketing reserves the right to make the final decision. Customers who choose "self-Pickup" for collecting tickets/products shall acknowledge that they use such services at their own risk and shall bear all risks associated with "self-Pickup" and should keep and use the Payment Card or Valid Certificate issued by the Bank/Card Issuer properly. HK Ticketing shall take no responsibility for any direct/indirect losses caused to customers by the receipt of tickets/products by an unauthorized party.