Hilton Garden Inn Monterey
1000 Aguajito Road, Monterey, CA 93940
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4.0
#31 of 57 hotels in MontereyLocation
4.2
Cleanliness
4.3
Service
4.2
Value
3.8
Daily Mandatory Charge includes: Monterey County Tourism Assessment and California Tourism Assessment fees The Hilton Garden Inn Monterey hotel in California sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. The hotel is conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, Complimentary high-speed Internet access. Whether traveling to Monterey, California on business or leisure, our hotel guests enjoy our contemporary facilities and personalized service. This hotel is a 100% smoke-free facility.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Private balcony
Safe
Telephone
Iron
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Location
1000 Aguajito Road, Monterey, CA 93940
Getting there
Car recommended
Grade: 41 out of 100
41
Monterey Peninsula Airport
1.9 mi•
See all flights
Rental Cars
18 Restaurants
within 0.75 miles
Reviews
4.0
2,015 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hilton Garden Inn Monterey receives mixed reviews, with guests often commending the hotel's cleanliness and the appealing renovations that contribute to a beautiful atmosphere, including attractive grounds and a pleasant pool area. The convenient location is frequently appreciated for its proximity to local attractions.
However, some guests have experienced inconsistent service and raised concerns about additional charges. While the rooms are generally found to be comfortable, there are occasional remarks about poor lighting, noise, and shower pressure.
Location
Convenient
Atmosphere
Refreshing
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
Hotel's Favorite
This is an old hotel I need of a makeover which they are working on and to be fair the check in was efficient and the rooms large and the beds comfortable- parking and B/ast is extra but the staff and the restaurant was good and they were friendly
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase Ramirez, Sales at Hilton Garden Inn Monterey
Responded Mar 21, 2023
Thank you so much for the review and comments! Yes, we are undergoing a MASSIVE full-property renovation, that will certainly be a sight to see once complete! We look forward to having you as our guest once again down the road.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In light of the COVID-19 pandemic that has caused widespread closure of hotels, restaurants, bars and businesses, it was with careful consideration that my boyfriend and I decided to take a quick trip— a mini-getaway to Monterey from Los Angeles, where we have been several times before, but not during the current unprecedented situation of a global public health crisis.
So, with our masks, gloves and other protective gear, we booked our stay at the Hilton Garden Inn. I researched all the latest COVID-19 and Hilton updates that have been enacted to keep guests safe and comfortable during this pandemic, and this hotel, with its comprehensive sanitation plan and cooperative agreement with Lysol brand sanitation products, thoroughly impressed me.
Upon our arrival, David G was super nice, friendly and helpful in checking us in, and explained everything completely about where to find open restaurants in the area, as well as details about the cleaning protocols that the hotel uses; including no contact room sanitation, check in and check out procedures, and social distancing procedures. When we arrived at our room, there was a sticker that one has to break open to get into the room, illustrating that the room had been sterilized and that none of the cleaning staff could enter the room after cleaning, until guest have checked out or, if staying for more than 7 days, until the 8th day to clean.
Our room was visibly spotless, and we also had a beautiful balcony overlooking the parking lot, but with a view of beautiful trees. . In addition, we had secured parking in the garage of the hotel, and since we have a handicapped placard, it was so nice to see the huge parking spaces separated by at least 10 feet. This was unexpected and amazing to us, especially in light of the pandemic.
We had my little dog with us, and since he is a service dog, David G waived the pet fee, and was so helpful in explaining the policies of having a pet in our room.
This hotel is comfortable, convenient and hassle free, as well as being extraordinarily clean, which gave us peace of mind to enjoy this little getaway in the most stress free way possible, which was our goal in traveling here. So much so that we decided to stay another night.
Since we decided to extend our stay late at night, I went down to the front desk to book the extension, and Kenny F was upfront, awesome and honest about the price difference, as well as giving helpful advice on the most cost effective way to extend our stay, Through Kenny F’s suggestions of using my original booking method, I was able to extend our stay another night with almost the same per night price as I paid before.
All in all, I am extremely happy with this hotel and the care they have taken in ensuring their guests’ safety, comfort and convenience. And, even with everything going on across the globe, the staff here have been super friendly and accommodating. I will definitely stay here again. Thank you!
So, with our masks, gloves and other protective gear, we booked our stay at the Hilton Garden Inn. I researched all the latest COVID-19 and Hilton updates that have been enacted to keep guests safe and comfortable during this pandemic, and this hotel, with its comprehensive sanitation plan and cooperative agreement with Lysol brand sanitation products, thoroughly impressed me.
Upon our arrival, David G was super nice, friendly and helpful in checking us in, and explained everything completely about where to find open restaurants in the area, as well as details about the cleaning protocols that the hotel uses; including no contact room sanitation, check in and check out procedures, and social distancing procedures. When we arrived at our room, there was a sticker that one has to break open to get into the room, illustrating that the room had been sterilized and that none of the cleaning staff could enter the room after cleaning, until guest have checked out or, if staying for more than 7 days, until the 8th day to clean.
Our room was visibly spotless, and we also had a beautiful balcony overlooking the parking lot, but with a view of beautiful trees. . In addition, we had secured parking in the garage of the hotel, and since we have a handicapped placard, it was so nice to see the huge parking spaces separated by at least 10 feet. This was unexpected and amazing to us, especially in light of the pandemic.
We had my little dog with us, and since he is a service dog, David G waived the pet fee, and was so helpful in explaining the policies of having a pet in our room.
This hotel is comfortable, convenient and hassle free, as well as being extraordinarily clean, which gave us peace of mind to enjoy this little getaway in the most stress free way possible, which was our goal in traveling here. So much so that we decided to stay another night.
Since we decided to extend our stay late at night, I went down to the front desk to book the extension, and Kenny F was upfront, awesome and honest about the price difference, as well as giving helpful advice on the most cost effective way to extend our stay, Through Kenny F’s suggestions of using my original booking method, I was able to extend our stay another night with almost the same per night price as I paid before.
All in all, I am extremely happy with this hotel and the care they have taken in ensuring their guests’ safety, comfort and convenience. And, even with everything going on across the globe, the staff here have been super friendly and accommodating. I will definitely stay here again. Thank you!
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Date of stay: June 2020
Value
Service
Sleep Quality
Room Tip: I recommend a room with a balcony overlooking the parking lot and tree scape, as it’ quieter and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase R, Director of Sales at Hilton Garden Inn Monterey
Responded Jul 1, 2020
Wow, what an amazing and wonderful review to receive, we are so pleased to hear your experience here at the Hilton Garden Inn Monterey exceeded expectations! We have trained and practiced tirelessly in all ways for this uniquely difficult situation we are all facing globally today. And with comments and feedback such as yours, it REALLY does help us know we are doing right, doing it safely, and that the reception from our incredible guests is well received. Thank you so much once again for the information provided, and we certainly look forward to having you and your boyfriend back as our guests very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We have just stayed for 5 nights, we chose a room overlooking the pool area, which was rowdy in the evenings, but not past around 9.30. Parking under the hotel keeps the car cool in the day time. We walked into town every day, it took around 20 minutes and was very pleasant through the park area and by the lake. Even in the evenings it felt safe to be out walking back. We could get on the freeway north really easily too, for sight seeing trips out.
The room are not serviced at this time, however fresh towels and extra supplies could be ordered and be left outside your room. The breakfast to go bag was fine, a grain bar and peanut butter tub, piece of fruit and 2 hard boiled eggs with a chilli sauce for $3. Free coffee in reception 6am-9pm.
The hotel indicated that the bar was only open on Friday and Saturday evenings on the letter we recieved upon check in, I was then suprised to see it was open on Tuesday evening, with a Happy Hour sign too! Given we are encouraged to not come though reception seemed a little bit ambiguous. The mask wearing policy was observed by all staff and 95% of guests and I was a little disappointed to see reception deal with a lady who was unmasked and getting rather close.
If we were to return to Monterey this would be our choice again based on price
and location.
The room are not serviced at this time, however fresh towels and extra supplies could be ordered and be left outside your room. The breakfast to go bag was fine, a grain bar and peanut butter tub, piece of fruit and 2 hard boiled eggs with a chilli sauce for $3. Free coffee in reception 6am-9pm.
The hotel indicated that the bar was only open on Friday and Saturday evenings on the letter we recieved upon check in, I was then suprised to see it was open on Tuesday evening, with a Happy Hour sign too! Given we are encouraged to not come though reception seemed a little bit ambiguous. The mask wearing policy was observed by all staff and 95% of guests and I was a little disappointed to see reception deal with a lady who was unmasked and getting rather close.
If we were to return to Monterey this would be our choice again based on price
and location.
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Date of stay: June 2020
Rooms
Service
Sleep Quality
Room Tip: pool rooms have more atmosphere, chose accordingly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase R, Director of Sales at Hilton Garden Inn Monterey
Responded Jun 29, 2020
Thank you so much for detailed and informative review! We certainly appreciate your comments and feedback, as we are looking to provide the most safe and enjoyable experience at our Hilton property during this turbulent time. We certainly look forward to having you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Hilton is a very large one. It's very clean and our room was large, quiet, and comfortable. We especially liked the laundry facilities, since we'd been traveling for a week and appreciated being able to wash our clothes. You can exchange bills for necessary quarters at the front desk and also get laundry supplies there. I have to admit that, due to the size of the hotel, I got a bit lost finding my way to the laundry room---poor sense of direction!
There is lots of parking and a convenient pool, although too chilly to use it in January. Did not use the restaurant.
Recommended.
There is lots of parking and a convenient pool, although too chilly to use it in January. Did not use the restaurant.
Recommended.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase R, Director of Sales at Hilton Garden Inn Monterey
Responded Feb 4, 2020
Thank you for the feedback and review! We look forward to having you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Garden Inn is in dire need of a refresh, the decor is dated and all the finishes in the rooms are showing wear and tear. That said, I visit Monterey often and have stayed at a lot of hotels there, and this is the most comfortable bed I've found at this price point - perhaps at any price point. Showers are also pretty good, with regular showerheads and not the terrible low-flow variety that some of the other hotels there have. The location is excellent if you are in Monterey to visit friends/family or for business, being close to both Highways 1 and 68, but not the best location for all the touristy stuff like Cannery Row. The only reason I'm taking off a star is that they failed to apply the food and beverage credit I should have received as a Diamond member (speaking of which, the onsite restaurant is very good).
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Date of stay: November 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase Ramirez, Sales at Hilton Garden Inn Monterey
Responded Dec 5, 2022
Wow, what a terrific and fair review... thank you. We sincerely appreciate your time and comments here, and will review a s a Staff collectively. We look forward very much to having you back as our Guest once again soon, and with our new FULL property renovation starting in several weeks, hopefully a new Hotel to show you as well. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton Garden Inn from the exterior is an older facility, but the interior rooms are nicely maintained with a comfortable bed and an outdoor balcony. The pool area and gym are also nicely maintained. I primarily chose the facility because I’m a Hilton Honor Member.
The downside are;
1) Low pressure/ low flow shower-head water pressure probably due to a water conservation policy.
2)The facility charges for parking ($15)there is no offsite parking.
3)The rooms either face the pool (up charge) or Highway 1 (noisy).
4) Distance from - downtown 1 mile. 1 1/2 miles from the Wharf and 2 1/2 miles from Cannery Row.
The downside are;
1) Low pressure/ low flow shower-head water pressure probably due to a water conservation policy.
2)The facility charges for parking ($15)there is no offsite parking.
3)The rooms either face the pool (up charge) or Highway 1 (noisy).
4) Distance from - downtown 1 mile. 1 1/2 miles from the Wharf and 2 1/2 miles from Cannery Row.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase Ramirez, Sales at Hilton Garden Inn Monterey
Responded May 17, 2021
Thank you so much for the wonderful review and feedback! We always aim to showcase an incredible experience for all of our guests, and we are pleased you enjoyed! Hope to have you again vey soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A good value is where price matches what you get. If this were a $120 per night Red Roof Inn I'd give it a higher rating. However, with parking this is a $260 Hilton brand. The facility is old and once you get beyond the lobby quite weatherworn. It's pet friendly and unfortunately our neighbor's dog was yapping during the night. The restaurant food is fast food quality at three times the cost. In terms of parking we found a nasty note on our car saying if we didn't display our pass we'd be towed. What pass? They never gave us one nor asked for any info. on our vehicle. When we mentioned that we got nothing but attitude from the front desk. This location isn't terrible but with a little research you can clearly find a much better place for the same cost.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase Ramirez, Sales at Hilton Garden Inn Monterey
Responded Aug 12, 2021
Thank you for this interesting review and comments. We will review several of these 'details' shared and review collectively ASAP. Thank you again and we appreciate your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was almost double the size of a regular hotel room, but it’s oddly shaped and the furniture is too small for the room. No one with decorating skills designed that room. The furniture was pushed up randomly against the wall, there was a painting placed directly behind one of the televisions. The room was dirty with food crumbs and what appeared to be drink or blood stains on the couch. There was conditioner, but no shampoo in the room. I was planning to stay for two days, but left after the first night. It was well below the standard I would expect of Hilton.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase Ramirez, Sales at Hilton Garden Inn Monterey
Responded Apr 20, 2021
We very much appreciate your feedback and details for us to review and work on ASAP. We certainly pride ourselves in cleanliness throughout the property, and are confidant we can locate the actual cause of these complaints. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here for a night getaway. Compared to other Hilton’s, this was an okay property. The room above and next to us were loud and you can hear people walking above us. The pool area was the best part of the hotel because they have a nice fire pit you can hang out by. I recommend getting a room that overlooks the pool and not the freeway or back side. It’s quiet from the freeway, but expect it to be loud until the pool closes. Each balcony room has a little sitting area and you can sleep with the door open. Because of the pandemic, there was no dine in breakfast, of which I would have enjoyed.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase R, Director of Sales at Hilton Garden Inn Monterey
Responded Jun 23, 2020
Thank you for the feedback and follow up information! It certainly is helpful as we continue to do all we can to better our Guests' experiences trough this unique time. We appreciate your comments and will review collectively. Looking forward to having you as our guest once again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel on business trips, but it was years ago. I came with my family for one night. We were given a small room that was a bit dirty. I did not feel like I was treated like an HH Diamond member. I complained about my room but was not offered a new one. To add insult to injury I was charged $15 for parking in a wide open lot. I asked if this was new and was told yes. There is no need for this, especially for a Diamond member. I pointed out that this change (having to pay for parking) was not mentioned in my reservation. The desk clerk just shrugged his shoulders. Shame on you Monterey Hilton Garden Inn! This was an expensive rate for a below average room. I have stayed here about 10 times, but never again. There are better Hilton and Marriott options in the area. My company would normally have about 25 room nights a year at this hotel. Not any more. I instructed my employees to never stay here again. We greatly disliked out stay and would like to encourage you to not stay here.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase R, Director of Sales at Hilton Garden Inn Monterey
Responded Feb 17, 2020
Thank you for detailed and through review here, and the information you have provided. We apologize for the several inconveniences and issues you shared, and while we certainly understand your displeasure, please know this is not the property's character. While we have had a $15 parking charge for the past seven years, we understand you concern there. And of, course, as a wonderful Diamond Member in our Hilton Family, we out somewhat limited on what 'move-able' options we have, when the hotel is sold out. Thank you again, and we certainly hope you consider us down the road, as we were fortunate enough to have you as your our guest 9 times prior to this stay. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
24 hrs I believe
I don’t know about size but it’s really nice to have a balcony so you can step outside. But beware: there are mosquitos and knats due to the pond outside. We also a had mosquitos in our room. We weren’t able to use the balcony due to them! We had to ask manager to have ground keeper spray insecticide outside our room while we were there.
The parking charge is $15 per day.
We were there twice within a month ...once at the end of September for a weekend....and again early November and both times the wonderful heated pool was open until 10PM! There is also a hot tub...towels at the poolside...and a wonderful fire pit with seats all around for evenings...loved the treats offered by the hotel to make "Smore's"
"the original room above us must not have had a carpet and the occupants were walking around on hard soled shoes, it was loud "Read full review
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PRICE RANGE
$228 - $354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn monterey hotel monterey, monterey hilton garden inn, hilton monterey
LOCATION
United StatesCaliforniaMonterey CountyMonterey
NUMBER OF ROOMS
204
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Monterey
Which popular attractions are close to Hilton Garden Inn Monterey?
Nearby attractions include Dennis the Menace Park (0.6 miles), San Carlos Cathedral (0.6 miles), and Del Monte Beach (0.7 miles).
What are some of the property amenities at Hilton Garden Inn Monterey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Monterey?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Monterey?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Monterey?
Conveniently located restaurants include Estéban Restaurant, The Wild Plum Cafe, and Ambrosia India Bistro.
Are there opportunities to exercise at Hilton Garden Inn Monterey?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Garden Inn Monterey located near the city center?
Yes, it is 0.9 miles away from the center of Monterey.
Are any cleaning services offered at Hilton Garden Inn Monterey?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Monterey?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Monterey offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Monterey?
The staff speaks multiple languages, including English and Spanish.