Yes, otherwise you will not be able to use e-Banking. You may choose to cancel e-Banking service if necessary.

For Chrome browser,

• Click on the More ""at the top right hand side of browser window
• Click on "Settings"
• Scroll downward to the bottom and click "Advanced"
• Identify the "Privacy and security" section, and enable or disable Cookie by clicking on the "Cookies" section.

• A session identifier is assigned to you at every logon, so as to enable our server to maintain dialogue and verify the genuineness of the request sent from your web browser. It will be cleared from your computer upon logoff.
• A statistics identifier is assigned to mark your browser as an anonymous individual. This identifier will be used to track your e-Banking usage pattern for analysis on the website usage. It will be stored in your computer until you delete cookies of your browser, then a different identifier will be assigned to your browser at your next logon.

• Take reasonable steps to keep your password(s) secret to prevent fraud
• Do not disclose your password(s) to anyone.
• Do not allow anyone else to use your password(s).
• Do not write down or record the password(s) without disguising it.
• Do not use easily accessible personal information such as your birthday, name, Hong Kong Identity Card number, telephone number or similar numbers as your password(s).
• Do not use password(s) from other Internet sites.
• Do not write down the password(s) on any device for accessing our e-Banking Services or on anything usually kept with or near it.
• Occasionally change your password(s) via our e-Banking Services.
• Do not use the password(s) for accessing other services(for example, connection to the Internet or accessing other websites).

If you forget your password(s), input your user name on the logon page as usual and then click the "Forgot Password(s)?". Then please follow the screen instructions to reset your password(s).

• User name is for identification when you access our e-Banking Services. You set up your User name when register our e-Banking and each User name must be unique.
• Your User ID should be something you can easily remember, yet cannot be easily guessed by anyone else. If you wish to use your name (or something equally familiar), we suggest using a mixture of alphabets and/or numbers.
• The auto-complete function on your browser should be disabled to avoid the automatic completion of your ID when you type in User ID.
  The auto-complete feature saves previous entries you have made for Web addresses, forms, and passwords. Then, when you type information in one of these fields, auto-complete suggests possible matches. These matches can include folder and programme names you type in the Address bar, and search queries, stock quotes, or information for just about any other field you fill in on a Web page.
  While you use the Internet banking service, it will automatically prompt your User ID which you have used in the system. For security protection, the auto-complete function of your browser should be disabled to avoid the automatic completion of your ID when you start to type the User ID.
  Turn auto-complete on or off in Chrome browser by clicking the menu icon "" at the upper right hand side of browser window, then select the "Autofill" section under "Settings" and click the "Passwords". Toggle the setting ON or OFF.

Please contact our Customer Services Representatives as soon as reasonably practicable on the following hotlines:

You can refer to our privacy policy by clicking here.

You should:

• Implement adequate physical security control over your PCs.
• Install virus detection software on your computer to protect from known viruses such as Trojan Horses. The software should be updated regularly to ensure that you have the latest protection.
• Install a personal firewall on your computer to help prevent unauthorised access and update the firewall regularly to ensure you are covered with the latest protection. Please refer to your PC or software vendor to identify a firewall that best suits your PC environment.
• Ensure you download and apply security updates and patches to your PC/browser when they are made available. They are designed to provide you with protection from known possible security problems.
• To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
• Not install pirated software or software from unknown sources.
• Beware of keystroke loggers (ie. hardware or software installed in your PC without your knowledge to record all keystroke entered), hacker tools and other computer crime risks.
• Know everyone who uses your computer and limit unauthorised access.
• Always disconnect from the Internet when you have finished to avoid leaving your computer online when you are not using the service.
• Never write down your Internet banking details in a format that can be recognized by others. If you store any personal information in an electronic device, please ensure that there will be reasonable care and protection so that you are the only authorised person who can access the stored information.
• Take reasonable steps to keep the security device safe to prevent fraud.
• Not access Hang Seng e-Banking from computer terminals which are shared with other users (e.g. cyber cafes), as it is difficult to ensure these PCs are free of hacker programmes (someone might be able to access your personal/account information).
• Ensure all other Internet sessions are closed before you log on to Internet banking. While you have an Internet banking session open, we recommend that you do not open other Internet browser sessions and access other sites. This can help to ensure your financial information is protected and blocked from unauthorised access via another website.
• Verify that the Internet address is the genuine Hang Seng Bank website by double clicking the 'lock' icon at the bottom bar of the screen to check the security certificate of Hang Seng Bank.
• Always remember to log off properly using the "Logoff" button when you have completed your banking activities.
• Review your account regularly and always keep good records of your personal finances.
• Refer to the security advice from time to time.
• You may want to print a hardcopy of this security FAQ page for reading offline.
• Please refer to this security FAQ from time to time