Hakone Hotel Kagetsuen
1244 Itari Sengokuhara, Hakone-machi, Ashigarashimo-gun 250-0631 Kanagawa Prefecture
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3.5
#18 of 39 onsens in Hakone-machiLocation
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Looking for a place to stay in Hakone-machi? Then look no further than Hakone Hotel Kagetsuen, an onsen hotel that brings the best of Hakone-machi to your doorstep.
The rooms offer a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hakone Hotel Kagetsuen features newspaper, a gift shop, and shops. In addition, as a valued Hakone Hotel Kagetsuen guest, you can enjoy breakfast that is available on-site. Guests arriving by vehicle have access to free parking.
While staying at Hakone Hotel Kagetsuen, visitors can check out Kuzuryu Shrine (1.4 mi) and Hakone Moto Tsumiya Shrine (1.5 mi), some of Hakone-machi's top attractions.
While in Hakone-machi, you may want to check out some of the restaurants that are a short walk away from Hakone Hotel Kagetsuen, including Togendai View Restaurant (0.6 mi), GRANDE RIVIERE Hakone Sengokuhara Honten (1.0 mi), and Owakudani Eki Shokudo (1.1 mi).
If you’re looking for things to do, you can check out Owaku-dani Valley (1.1 mi), Hakone Ropeway (1.1 mi), or Hakone Geo Museum (1.1 mi), which are popular attractions amongst tourists, and they are all within walking distance.
We’re sure you’ll enjoy your stay at Hakone Hotel Kagetsuen as you experience everything Hakone-machi has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Karaoke
Table tennis
Children Activities (Kid / Family Friendly)
Taxi service
Conference facilities
Secured parking
Wifi
Breakfast available
Vending machine
Banquet room
Meeting rooms
Spa
Full body massage
Hot spring bath
Massage
Massage chair
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
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Room features
Air conditioning
Housekeeping
Safe
Clothes rack
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
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HOTEL CLASS
Languages Spoken
English, Japanese
Location
1244 Itari Sengokuhara, Hakone-machi, Ashigarashimo-gun 250-0631 Kanagawa Prefecture
Name/address in local language
Getting there
Somewhat walkable
Grade: 51 out of 100
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We needed a break from staying home every day because of the Covid-19 virus. We saw that this place had a reasonable rate and four private hot springs. It is not the newest hotel, but it is very clean and was an excellent place to go to be surrounded by nature. The hot springs were excellent and clean. I loved soaking in them and could feel the stress disappearing. Our room was comfortable and quiet. The staff was very friendly and let us check in early.
Of course, take in mind that this is during the pandemic. Don't go to crowded places. I think this is a good, safe place to go to get a mental recharge. We all need it. Be safe and enjoy!
Of course, take in mind that this is during the pandemic. Don't go to crowded places. I think this is a good, safe place to go to get a mental recharge. We all need it. Be safe and enjoy!
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The best thing about this hotel is the 4 private onsens available. Many people miss out the onsen experience in Hakone because of embarrassment or self-conscious about being naked in public. The truth is that the Japanese don't view nudity in the way others do. For them it's the same as sunbathing in a swimsuit.
Having said that, I couldn't bring myself to strip in public, so me and my wife got the private onsen. Private onsens are first-come first-serve basis, so you may have to wait a while but not too long cos there are 4. Doesn't cost extra. All onsens public and private are included in the room cost so enjoy them as much as you can for as long as you can. We paid around $125 for a night, which is slightly more than other hotels with only public onsen but way cheaper than other hotels with private onsens.
The onsen is an amazing experience. The sulfurous water pool is quite big and the water is quite hot around or even more than 60 degrees Celsius. You have to shower first beside the pool before stepping in the onsen water and you're not supposed to wet your towel or any clothing in the water. Bathe buck-naked :) There are quite a few rules for onsen etiquette. After the initial discomfort, you will feel incredibly relaxed and refreshed. The shower also has body scrubs and lotions. Be sure to shower off the lather before you step in the onsen again. You can stay as long as you like but generally 15-20 minutes is all I could handle because the water is incredibly hot. The thumb rule is to step out when you can feel the tip of your nose sweating. Dunno how true it is, but that's what I did.
There's nothing near the hotel, but its 2 bus stops away from the cable-car station and few stops away from Hakone-machi town. The food in the hotel is extremely expensive so it's best if you eat from the town. The hotel does have a hot food vending machine where you can get some food for 300 yen. The rooms itself are small and unremarkable, but the room is not what we're in Hakone for, are we? Enjoy the day viewing Mt. Fuji and spend your evenings relaxing in onsen. Or even your mornings as well ;)
Having said that, I couldn't bring myself to strip in public, so me and my wife got the private onsen. Private onsens are first-come first-serve basis, so you may have to wait a while but not too long cos there are 4. Doesn't cost extra. All onsens public and private are included in the room cost so enjoy them as much as you can for as long as you can. We paid around $125 for a night, which is slightly more than other hotels with only public onsen but way cheaper than other hotels with private onsens.
The onsen is an amazing experience. The sulfurous water pool is quite big and the water is quite hot around or even more than 60 degrees Celsius. You have to shower first beside the pool before stepping in the onsen water and you're not supposed to wet your towel or any clothing in the water. Bathe buck-naked :) There are quite a few rules for onsen etiquette. After the initial discomfort, you will feel incredibly relaxed and refreshed. The shower also has body scrubs and lotions. Be sure to shower off the lather before you step in the onsen again. You can stay as long as you like but generally 15-20 minutes is all I could handle because the water is incredibly hot. The thumb rule is to step out when you can feel the tip of your nose sweating. Dunno how true it is, but that's what I did.
There's nothing near the hotel, but its 2 bus stops away from the cable-car station and few stops away from Hakone-machi town. The food in the hotel is extremely expensive so it's best if you eat from the town. The hotel does have a hot food vending machine where you can get some food for 300 yen. The rooms itself are small and unremarkable, but the room is not what we're in Hakone for, are we? Enjoy the day viewing Mt. Fuji and spend your evenings relaxing in onsen. Or even your mornings as well ;)
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Date of stay: March 2012Trip type: Travelled as a couple
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The 4 of us stayed here and the staff were friendly and courteous - if a little confused that foreigners should be staying there. It's definitely a hotel that usually has Japanese visitors only, but don't let that put you off. The service is fine, the staff are friendly and the food is great. (just make sure you're on time for breakfast though).
Don't miss out on the onsen (hot-springs bath) - private baths are available for residents - so much better than the communal baths. If you've never wallowed with your partner in hot sulphurous waters after a long hard day then you're missing out on one of the greatest pleasures this world has to offer!
Yes, there are onsen in other places, but this is one of the things that makes this otherwise fairly ordinary hotel a cut above the rest.
The location is great, just a few minutes from Lake Ashinoko with (if you're lucky) great views of Mount Fuji. Also near to the Hakone "ropeway", cable cars and Owakudani, the "Great Boiling Valley" (try the black eggs).
If you're driving, use the Ashinoko Skyline road for some magnificent views.
All in all, an above average hotel, with tennis court, ping pong and mini golf! - the beautiful location and the hotel's own hot springs baths elevate this place to the next level. It's not 5-star by any means - but you come here to see the landscape not the bedroom, don't you?
I recommend this place totally.
Have a good stay!
Don't miss out on the onsen (hot-springs bath) - private baths are available for residents - so much better than the communal baths. If you've never wallowed with your partner in hot sulphurous waters after a long hard day then you're missing out on one of the greatest pleasures this world has to offer!
Yes, there are onsen in other places, but this is one of the things that makes this otherwise fairly ordinary hotel a cut above the rest.
The location is great, just a few minutes from Lake Ashinoko with (if you're lucky) great views of Mount Fuji. Also near to the Hakone "ropeway", cable cars and Owakudani, the "Great Boiling Valley" (try the black eggs).
If you're driving, use the Ashinoko Skyline road for some magnificent views.
All in all, an above average hotel, with tennis court, ping pong and mini golf! - the beautiful location and the hotel's own hot springs baths elevate this place to the next level. It's not 5-star by any means - but you come here to see the landscape not the bedroom, don't you?
I recommend this place totally.
Have a good stay!
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Date of stay: August 2013Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
Our Japan Tour had booked us into this excellent hotel in Hakone- it was an excellent choice! We got a spacious room with 2 twin beds, a large bathroom, and a traditional Japanese sitting area with large windows to look out at thr snow falling!
Service was spot on, and the room was kept spotless all the time. They have public and private Hot Spring baths.
Breakfast was quite OK. But it was the catered dinner tha5 was out of this world! You have to see the attached pictures.
The hotel was recently remodeled, thus everything was quite nice.
Service was spot on, and the room was kept spotless all the time. They have public and private Hot Spring baths.
Breakfast was quite OK. But it was the catered dinner tha5 was out of this world! You have to see the attached pictures.
The hotel was recently remodeled, thus everything was quite nice.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask for double room with traditional sitting area.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked the Hotel Kagetsu-en at the last minute while staying in Tokyo. It was the only hotel available during our planned two-day trip to Hakone which, in itself, might have tipped us off about the following:
While the hotel Kagetsu-en is a very adequate two-star tourist hotel in the Hakone lake area, on the last stop of the gondola ride up from the train station (2 hours) or by bus (one hour) from Odawara Station, it was fairly obvious that this was a hotel that caters strictly to Japanese and not Gaijin (foreigners). We were the only Gaijin staying there (American or otherwise). Check-in was a little difficult, mostly using hand signals and presenting our passports as no one at the front desk spoke English (or French, or Spanish...our other two languages). Not that we expected fluent English to be spoken there!
Basically, the rooms consist of two hard-as-a-rock twin beds (with buckwheat hull pillows), a pre-fab plastic bathroom enclosure from the 1970s (with fancy heated toilet/bidet, incredibly small shower stall, and two extremely small bath towels fit for extremely tiny people). No complimentary shampoo or hair dryer, so bring your own.
The Kagetsu-en has its own hot spring baths, however. There is a male and female communal bath area and they are ALWAYS TOTALLY SEGREGATED. On the plus side, they also have PRIVATE hot spring rooms which we chose to use rather than offend the Japanese staying there.
The hot spring private baths were fabulous, however. We were able to spend a few hours soaking and cooling off, naked as jaybirds, without the locals staring us down in the communal, segregated baths (also naked). The water temperature hovers around 112 degrees and comes directly from the sulfur-laden hot springs in the area. After a day's travel on the local trains, it was like heaven. We were really happy to unwind there! (Talk about wet noodles!)
Speaking of the baths (whether communal or private), it is IMPERATIVE that you bathe before you get into the hot tubs. There are plastic seats and buckets, with soap and shampoo in containers, that you are supposed to use BEFORE getting into the rock-lined hot tubs. This was true of anyplace in Japan, however. Even in Tokyo, the shower was to be used AFTER soaping and rinsing off before-hand. It's just tradition there.
I would NOT, however, recommend going to the communal baths: just use the private ones. They are wonderful!!!
In the communal sitting area (where the vending machines and massage chairs were), we were distinctly AVOIDED at all cost, even though we were wearing our yukatas (robes) and slippers. We Americans are just TOO foreign and big for the Japanese. While they were never overtly rude to us, they did tend to leave the area when we showed up, even though we bowed, and said hello and good evening in Japanese. We are just too big and, I think, overwhelming for them. You should always be on your best behavior in Hakone, and try to keep your voices down and modulated as best you can. The Japanese take their baths VERY seriously and we are definitely outsiders there.
Signage throughout the Hakone area is only in Japanese, so it's a good idea to bring a Gaijin map with you. None of the bus/train/gondola stops are in English or otherwise.
Our "package" at the hotel Kagetsu-en included dinner and breakfast in the main restaurant. There is no choice of breakfast/dinner items: food is served strictly at 8 AM for breakfast and 6 PM for dinner. We were a little bit late for for dinner seating and they called us on the room phone saying "Dinner, dinner" (the only English I heard there for two days). BE ON TIME!
The food was typical Japanese fare and really good! Dinner was three courses: beer or sake was extra. No Western silverware: learn how to use chopsticks before you go. If you want a typical Japanese meal, you'll get it at the hotel Kagetsu-en. We loved it. Everything was prepared beautifully. A few of the "oldsters" there nodded at us in a pleasing manner, I think because we behaved ourselves and could use chopsticks. Even so, I felt like a kid trying to eat at the "grownups" table!
I would totally recommend the hotel Kagetsu-en if you're not intimidated by tradition or custom; are not acting like "Spring-Breakers" here in the US; are respectful and know how to bow; and above all, know how to say please and thank you in Japanese. A few polite words can go a long way in Japan, wherever you are staying.
Go to Hakone and stay at the Kagetsu-en if you want a traditional Japanese hot-spring experience, and leave your prejudices and bad behavior at the front door. You won't exactly be welcomed, but you will leave a good impression on the Japanese staying there.
All in all, I can recommend the Hotel Kagetsu-en if you are willing to be flexible with customs and recognize that YOU are the outsider there. The price was right (especially with dinner and breakfast included), and the rest of the lake region is absolutely BEAUTIFUL. If you're lucky, it will be a sunny day and you'll be able to see Mount Fuji. Just try to remember that a hotel room is just a hotel room: nothing else. You sleep there and spend the rest of your time hiking and seeing the sights. And, when your feet are tired out, you can soak to your heart's content in the wonderful hot-spring sulfur baths. You'll sleep like a baby, I promise!
Deb in Colorado Springs
While the hotel Kagetsu-en is a very adequate two-star tourist hotel in the Hakone lake area, on the last stop of the gondola ride up from the train station (2 hours) or by bus (one hour) from Odawara Station, it was fairly obvious that this was a hotel that caters strictly to Japanese and not Gaijin (foreigners). We were the only Gaijin staying there (American or otherwise). Check-in was a little difficult, mostly using hand signals and presenting our passports as no one at the front desk spoke English (or French, or Spanish...our other two languages). Not that we expected fluent English to be spoken there!
Basically, the rooms consist of two hard-as-a-rock twin beds (with buckwheat hull pillows), a pre-fab plastic bathroom enclosure from the 1970s (with fancy heated toilet/bidet, incredibly small shower stall, and two extremely small bath towels fit for extremely tiny people). No complimentary shampoo or hair dryer, so bring your own.
The Kagetsu-en has its own hot spring baths, however. There is a male and female communal bath area and they are ALWAYS TOTALLY SEGREGATED. On the plus side, they also have PRIVATE hot spring rooms which we chose to use rather than offend the Japanese staying there.
The hot spring private baths were fabulous, however. We were able to spend a few hours soaking and cooling off, naked as jaybirds, without the locals staring us down in the communal, segregated baths (also naked). The water temperature hovers around 112 degrees and comes directly from the sulfur-laden hot springs in the area. After a day's travel on the local trains, it was like heaven. We were really happy to unwind there! (Talk about wet noodles!)
Speaking of the baths (whether communal or private), it is IMPERATIVE that you bathe before you get into the hot tubs. There are plastic seats and buckets, with soap and shampoo in containers, that you are supposed to use BEFORE getting into the rock-lined hot tubs. This was true of anyplace in Japan, however. Even in Tokyo, the shower was to be used AFTER soaping and rinsing off before-hand. It's just tradition there.
I would NOT, however, recommend going to the communal baths: just use the private ones. They are wonderful!!!
In the communal sitting area (where the vending machines and massage chairs were), we were distinctly AVOIDED at all cost, even though we were wearing our yukatas (robes) and slippers. We Americans are just TOO foreign and big for the Japanese. While they were never overtly rude to us, they did tend to leave the area when we showed up, even though we bowed, and said hello and good evening in Japanese. We are just too big and, I think, overwhelming for them. You should always be on your best behavior in Hakone, and try to keep your voices down and modulated as best you can. The Japanese take their baths VERY seriously and we are definitely outsiders there.
Signage throughout the Hakone area is only in Japanese, so it's a good idea to bring a Gaijin map with you. None of the bus/train/gondola stops are in English or otherwise.
Our "package" at the hotel Kagetsu-en included dinner and breakfast in the main restaurant. There is no choice of breakfast/dinner items: food is served strictly at 8 AM for breakfast and 6 PM for dinner. We were a little bit late for for dinner seating and they called us on the room phone saying "Dinner, dinner" (the only English I heard there for two days). BE ON TIME!
The food was typical Japanese fare and really good! Dinner was three courses: beer or sake was extra. No Western silverware: learn how to use chopsticks before you go. If you want a typical Japanese meal, you'll get it at the hotel Kagetsu-en. We loved it. Everything was prepared beautifully. A few of the "oldsters" there nodded at us in a pleasing manner, I think because we behaved ourselves and could use chopsticks. Even so, I felt like a kid trying to eat at the "grownups" table!
I would totally recommend the hotel Kagetsu-en if you're not intimidated by tradition or custom; are not acting like "Spring-Breakers" here in the US; are respectful and know how to bow; and above all, know how to say please and thank you in Japanese. A few polite words can go a long way in Japan, wherever you are staying.
Go to Hakone and stay at the Kagetsu-en if you want a traditional Japanese hot-spring experience, and leave your prejudices and bad behavior at the front door. You won't exactly be welcomed, but you will leave a good impression on the Japanese staying there.
All in all, I can recommend the Hotel Kagetsu-en if you are willing to be flexible with customs and recognize that YOU are the outsider there. The price was right (especially with dinner and breakfast included), and the rest of the lake region is absolutely BEAUTIFUL. If you're lucky, it will be a sunny day and you'll be able to see Mount Fuji. Just try to remember that a hotel room is just a hotel room: nothing else. You sleep there and spend the rest of your time hiking and seeing the sights. And, when your feet are tired out, you can soak to your heart's content in the wonderful hot-spring sulfur baths. You'll sleep like a baby, I promise!
Deb in Colorado Springs
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Date of stay: May 2005
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
We booked Hakone Hotel Kagetsuen through our local travel office as a spur of the moment trip.
We took the Odakyu Romance train to Hakone-yumoto station. Since we wanted to sightsee around the train station, we tried to take advantage of the local baggage delivery service. Unfortunately, for the same day drop off service, bags have to be dropped off by noon. A limited selection of lockers are available to secure bags. We paid ¥500 (in ¥100 coins) for a large locker.
To get to the hotel, we took the Hakone Tozan #3 bus to Minami-onsenso station. The bus information desk at Hakone-yumoto station provided a helpful map. The one way bus ride was about ¥980. It was less than 40 minutes. The route has a lot of twists and turns. Travelers affected by motion sickness may have some difficulty.
Check-in was painless. The staff speak limited English. We received a map of the facility. Our room was on the 2nd floor. Our reservation included dinner and breakfast. The restaurant was on the 2nd floor as well. Dinner (kaiseki) was at 7:45pm. Breakfast buffet was from 7:30-9:00am. Our meals were fine.
There public baths were located in the basement and 2nd floor. The baths were separate for men and women. From 1:00-11:30pm, the 2nd floor bath was for women only. From 5:30-11:00am, the 2nd floor bath was men only. From 1:00-11:30pm, the basement bath was men only. Then, from 5:30-11:00am, the basement bath was for women. The public baths were a bit disappointing. Nice amenities. But, compared to other hotels with spa baths, the baths were a bit dated. Each of the public baths is one large, indoor bath.
Four private baths are available on the 1st floor. The private baths had the same amenities as the public baths. The private baths are quite nice. The water temperatures vary in each room.
Our room, #210, was Western style. It was very clean. It looked much nicer than the Western room on the hotel's website.
No issues with check-out. No shuttle service to Hakone-yumoto. So, we took the Hakone Tozan bus from the Minami-onsenso stop back to Hakone-yumoto station.
The hotel staff are friendly. Free wi-fi was available. Strong wi-fi connection in our room. There is a nice view of Mt. Fuji from the hotel. Parking is available.
We took the Odakyu Romance train to Hakone-yumoto station. Since we wanted to sightsee around the train station, we tried to take advantage of the local baggage delivery service. Unfortunately, for the same day drop off service, bags have to be dropped off by noon. A limited selection of lockers are available to secure bags. We paid ¥500 (in ¥100 coins) for a large locker.
To get to the hotel, we took the Hakone Tozan #3 bus to Minami-onsenso station. The bus information desk at Hakone-yumoto station provided a helpful map. The one way bus ride was about ¥980. It was less than 40 minutes. The route has a lot of twists and turns. Travelers affected by motion sickness may have some difficulty.
Check-in was painless. The staff speak limited English. We received a map of the facility. Our room was on the 2nd floor. Our reservation included dinner and breakfast. The restaurant was on the 2nd floor as well. Dinner (kaiseki) was at 7:45pm. Breakfast buffet was from 7:30-9:00am. Our meals were fine.
There public baths were located in the basement and 2nd floor. The baths were separate for men and women. From 1:00-11:30pm, the 2nd floor bath was for women only. From 5:30-11:00am, the 2nd floor bath was men only. From 1:00-11:30pm, the basement bath was men only. Then, from 5:30-11:00am, the basement bath was for women. The public baths were a bit disappointing. Nice amenities. But, compared to other hotels with spa baths, the baths were a bit dated. Each of the public baths is one large, indoor bath.
Four private baths are available on the 1st floor. The private baths had the same amenities as the public baths. The private baths are quite nice. The water temperatures vary in each room.
Our room, #210, was Western style. It was very clean. It looked much nicer than the Western room on the hotel's website.
No issues with check-out. No shuttle service to Hakone-yumoto. So, we took the Hakone Tozan bus from the Minami-onsenso stop back to Hakone-yumoto station.
The hotel staff are friendly. Free wi-fi was available. Strong wi-fi connection in our room. There is a nice view of Mt. Fuji from the hotel. Parking is available.
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Date of stay: April 2015Trip type: Travelled with friends
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was very pleasant, with helpful staff and excellent food. Also, the onsens (hot baths) were an interesting experience. The only problem we had was with the smell of cigarette smoke. The first room we were shown to absolutely stank, really, really disgusting. The second one was by comparison much better, but still to non smokers it was most unpleasant. Apparently they don't have any rooms for non smokers. If you complain they just spray the room with something to try to disguise the smell. Very silly of them I think, because in every other way this is a great place to stay. The views of Mt Fuji from the roof are amazing!
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Date of stay: December 2015Trip type: Travelled as a couple
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel looks modern but it is a Ryokan with onsens (Japanese baths) on two levels. They rotate when the upstairs one is for females and the basement for males and vice versa. They are very relaxing. They have both western rooms with beds and Japanese rooms with tatami mats and futons. Our double room had beds but also an area with a low table for eating. Our room was quite large but I was told that the single rooms were very small. The hotel is in the country and, if the weather cooperates, you will have great views, probably from any room. You can also go up to the roof for views. Breakfast is Japanese and western. We had very good multi-course meals there but we were in a group so I don't know what they serve if you are not in a group.
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Date of stay: November 2015Trip type: Travelled as a couple
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all do not be put off by what looks like a white monolith in the forest, it's what's inside that counts.
Check in for 2 nights was efficient, our overnight bags from the station awaited us, our Room 205 was quite large & excellent. A blend of Japanese, raised tatami area with table, chairs, TV but with two good sized western style beds. A large bathroom with separate bath/shower wet room.
We checked out the onsen, there are 2 communal which alternate, male/female, & 4 private onsens. You need to be up very early to nab a private onsen, or, go as soon as you return from a tiring tourism day. As it was a long weekend it was fully booked. Our group had a breakfast/dinner booking so had a private room for dinner which was 5 star. Breakfast was 100% local, although it is interesting to see how many locals take eggs & bacon ! Selection was amazing with some delicious grilled fish. Service was on the ball but maybe a few more labels in English on the local dishes would have helped. Never found a bar so just picked our poison from the vending machines, paid at the front desk & lounged in the lounge like a local in our "gowns", forgot the name. I am reliably informed that the hotel shop had some interesting items. Finally, it is an easy stroll down to the lake & did I mention the Fuji views from the front of the hotel ? And, free wifi in the lounge area with a "waving ceremony" upon our departure.
Check in for 2 nights was efficient, our overnight bags from the station awaited us, our Room 205 was quite large & excellent. A blend of Japanese, raised tatami area with table, chairs, TV but with two good sized western style beds. A large bathroom with separate bath/shower wet room.
We checked out the onsen, there are 2 communal which alternate, male/female, & 4 private onsens. You need to be up very early to nab a private onsen, or, go as soon as you return from a tiring tourism day. As it was a long weekend it was fully booked. Our group had a breakfast/dinner booking so had a private room for dinner which was 5 star. Breakfast was 100% local, although it is interesting to see how many locals take eggs & bacon ! Selection was amazing with some delicious grilled fish. Service was on the ball but maybe a few more labels in English on the local dishes would have helped. Never found a bar so just picked our poison from the vending machines, paid at the front desk & lounged in the lounge like a local in our "gowns", forgot the name. I am reliably informed that the hotel shop had some interesting items. Finally, it is an easy stroll down to the lake & did I mention the Fuji views from the front of the hotel ? And, free wifi in the lounge area with a "waving ceremony" upon our departure.
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Date of stay: November 2014Trip type: Travelled as a couple
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great spot for getting out and about in Hakone. We didn't book any meals but ended up having breakfast and dinner on all three nights stay - and they were great! Although we think a bar may be advertised, we don't think there is one. This ended up being great as there are lots of vending machines around the place and a hotel shop. All sell great beers and wonderful Shochu and really good prices and so we either drank in the lovely gardens or in our rooms looking out over Fuji-San. The "main man" is a bit cold to start with but do the right thing, behave with respect, and try to speak a little Japanese and the old guy warms a little :-) We grew to like him very much over our three days there. We will be back!
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Date of stay: April 2014Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Try and get the best room you can! I say this because at time of booking we could only get lowest...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes they do have coffe or tea in the room and basic toiletries.
I can confirm there is a hairdryer in the hotel room, We stayed in the traditional room with Tatami mats and Futon beds, You also get clean towels,soap,comb and toothbrush .
Yes they are
yes, they had western and Japanese breakfasts. I don't remember much about it but I know it was better than some other western breakfasts.
"Single rooms are very small - opt for a double. If you go to experience hot springs bathing, ask for a room close to the onsen."Read full review
PRICE RANGE
HK$807 - HK$1,104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hakone hotel machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiSengokuhara Onsen / Ashinoko Onsen
NUMBER OF ROOMS
65
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHAKONE HOTEL KAGETSUEN HK$854 (H̶K̶$̶1̶,̶0̶3̶5̶) - Updated 2024 Prices & Onsen Hotel Reviews - Hakone-machi, Japan
Frequently Asked Questions about Hakone Hotel Kagetsuen
What are some of the property amenities at Hakone Hotel Kagetsuen?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a spa.
Which room amenities are available at Hakone Hotel Kagetsuen?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hakone Hotel Kagetsuen?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hakone Hotel Kagetsuen?
Yes, free parking and secured parking are available to guests.
Does Hakone Hotel Kagetsuen offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hakone Hotel Kagetsuen?
The staff speaks multiple languages, including English and Japanese.