Granite Telecommunications, Inc. | Better Business Bureau® Profile

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Business Profile

Business Profile

Granite Telecommunications, Inc.

Telecommunication Equipment Repair

Business Profile

Granite Telecommunications, Inc.

100 Newport Avenue Ext

Quincy, MA 02171-1759

Contact Information

100 Newport Avenue Ext

Quincy, MA 02171-1759

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BBB Rating & Accreditation

Accredited Since: 12/7/2016

Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Customer Reviews

3.5/5

Average of 70 Customer Reviews

Customer Complaints

48 complaints closed in last 3 years

21 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 12/7/2016

Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Map

Overview

Granite Telecommunications, LLC provides telecommunications solutions such as POTS (Plain Old Telephone Service), local and long distance phone lines, broadband managed services, network integration and security solutions to businesses located in the United States and Canada. Granite Telecommunications, LLC specializes in One Stop Shop Solutions in Telecommunication Services and Internet Services. The business services include but are not limited to Plain Old Telephone Service (POTS), Voice Over IP (VOIP), Managed Wi-Fi, Managed Network Firewall, Network Monitoring, Data Internet Access, Multi-protocol Label Switching (MPLS), WAN Wireless Data, Network Integration, Structured Cabling Projects, National Roll-outs, Repair and Media Access Control, On-Premise Private Branch Exchange (PBX), Managed Wi-Fi Deployment, Granite Grid to Partners, Property Managers and Tenants, and more.

Products & Services

Voice, Data, Internet, Wireless, Video and Secure Network Options, Managed Services, Dedicated Internet Access, Cloud Services, Mobility, Broadband, SD, WAN, VolP (SIP / Hosted PBX), Project Management, Network Integration, MPLS, Legacy Voice

Business Details

Location of This Business
100 Newport Avenue Ext, Quincy, MA 02171-1759

BBB File Opened:4/19/2006
Years in Business:19
Business Started:4/1/2002
Business Incorporated:4/14/1998
Accredited Since:12/7/2016
Type of Entity:Corporation
Number of Employees:1800
Business Management
  • Mr. Robert Hale, President & CEO
  • Mr. Bob Allen, Senior Vice President
Contact Information

    Principal

  • Mr. Robert Hale, President & CEO
  • Mr. Bob Allen, Senior Vice President

    Customer Contact

  • Ms. Emily Cassell, Director
Additional Contact Information

Email Addresses

Customer Complaints

48 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user
We had contracted phone lines through Granite for a property called ************* located at ************************************************* **. We are on a month-to-month contract. I had confirmed that Granite will not prorate a month's pay should you give a 30-day notice. So I agreed to pay the Februarys **** even though I wanted it to shut off as of **** as I was switching. They then charged me for March. I reached out and showed them the communication that I did not want to pay March and agreed to pay all of February- Even though I knew it would be disconnected. I have disputed with ****** enough. I then called Granite and spoke to a gentleman and he said he would take to the supervisor to see if I could pay the service fee they would waive March fees. He said that they disconnected the last day of the month (Feb) but since the last day was a weekend that's why they charged me even though I said mid February-I said I would pay something but nobody will get back to me!
Read More

Customer Reviews

70 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Kerry D

(1 star)

08/12/2021

I'm not interested in their services yet they continually call and will not remove us from their list. Harassing people isn't any way to get new business.
... Read More

Products & Services

Voice, Data, Internet, Wireless, Video and Secure Network Options, Managed Services, Dedicated Internet Access, Cloud Services, Mobility, Broadband, SD, WAN, VolP (SIP / Hosted PBX), Project Management, Network Integration, MPLS, Legacy Voice

Business Details

Location of This Business
100 Newport Avenue Ext, Quincy, MA 02171-1759

BBB File Opened:4/19/2006
Years in Business:19
Business Started:4/1/2002
Business Incorporated:4/14/1998
Accredited Since:12/7/2016
Type of Entity:Corporation
Number of Employees:1800
Business Management
  • Mr. Robert Hale, President & CEO
  • Mr. Bob Allen, Senior Vice President
Contact Information

    Principal

  • Mr. Robert Hale, President & CEO
  • Mr. Bob Allen, Senior Vice President

    Customer Contact

  • Ms. Emily Cassell, Director
Additional Contact Information

Email Addresses

Local BBB

Better Business Bureau Serving Eastern MA, ME, RI & VT

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.