United States
Gone But Not Forgotten
Gone But Not Forgotten
Searching for your signature scent? Reluctant to part with that perfect shade of foundation? The cosmetics industry continuously discontinues products in order to bring consumers the newest trends and innovations.
The Estée Lauder Companies Inc. understands that having a beloved product discontinued can be frustrating, and searching for a replacement can be daunting and time consuming.
We take your concerns to heart and offer our loyal consumers the opportunity to easily search for products that have been discontinued within 12 months. The Estée Lauder Companies' Gone But Not Forgotten program is an industry first!
Our team will search high and low for a discontinued product, and if we find it, you may purchase up to six pieces depending upon availability. The following brands participate: Aveda, Aramis, Bobbi Brown Cosmetics, Bumble and bumble, Clinique, Darphin, Estée Lauder, GLAMGLOW, Jo Malone London, Lab Series, La Mer, M·A·C, Origins, and TOM FORD. The Gone But Not Forgotten program is available to consumers within the United States.
To initiate a search for a product no longer available, please call us at 1-800-216-7173.