Gandy Dancer is a lovely venue and a long time establishment in Ann Arbor. But the lack of attention to details, leaves management with work to do. These are all minor complaints but in the end leaves an overall impression that it's not the high...caliber restaurant it use to be.
Our table wasn't ready, so we had a drink in the bar. Its a service bar, so it tends to be noisy but there was no need for the bartender to toss empty bottles in the trash, making guests and her own staff complain about the loud noise. Staff chatter was uncomfortable to listen to and unprofessional.
At our table, service was slow, waitress was pleasant but never introduced herself and didn't acknowledge our special dinning event.
Soup was lukewarm.
The restaurant manager was fawning over another couple, visited their table multiple times but ignored all the other tables. All guest should be treated as VIPs; it would have been nice, if the restaurant manger stopped by surrounding tables to inquire on his guest's dinning experience.
We were seated in a larger room with a very noisy group of people; nothing the restaurant could do about this, but if you are having a romantic night out, ask about a more secluded table. With Covid-19 social distancing, I didn't think this would be a problem, but the tables were still numerous and the tables didn't seem that far apart. While it still remains warm outside, they do offer a nice outdoor dinning area.
Overall our dinner was OK but I don't feel the need or excitement to return anytime soon.More