Four Points by Sheraton Niagara Falls Fallsview
3,493 reviews
#38 of 124 Hotels in Niagara Falls
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Room & Suite (492)
Dining (13)
About
#38 of 124 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Four Points by Sheraton Niagara Falls Fallsview is a 4 Diamond AAA approved property located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, Fridays and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Business Center with Internet Access
Paid private parking on-site
Wifi
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
Full view
98Great for walkers
Grade: 98 out of 100
64Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
Contact
6455 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V9 Canada
Getting there
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3,493Reviews49Q+A100Room tips
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Popular mentions
Stayed here for one night over the holiday season and this was my fourth time staying here. The hotel is in a great location and has all the amenities you could ask for in walking distance. I have always stayed in the B Tower/Elevator rooms previously and enjoyed my stay. This time I was in the C Tower/Elevators and there is a major difference between them. The C rooms are not renovated and in a strong need of updates. The furniture is highly marked up, carpet dirty, and overall just in need of an update like the rooms in the B tower. Staff were friendly as always and I will return with the caveat I have a room in the renovated tower and not the C tower again.
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Date of stay: December 2020Trip type: Traveled solo
Helpful
I guess you pay for what you get , very plain room . No black out blinds , lights from the streets kept us up, no place for a coffee, unless you pay tons at the Ihops down stairs . Don't go to the Starbucks, they are privately owned, cost me 50$ for 3 drinks. Also pool is capped at 20 ppl . Jet tub is not working , the water was freezing. We booked when no one else was booked. Along came 6 ppl without a booking , they stayed way passed the hr while we could only stay 40 mins in the pool .
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Made reservations approximately 3 weeks in advance based on a email deal sent to my inbox. Travelled down with my child for an overnight visit and was so disappointed at the level of service provided when I attempted to check in. Like most establishments I have visited recently in Niagara Falls , I reserved my room with a credit card but always pay upfront for the entire stay plus every and any required deposit s( generally $200-$250 depending on the hotel)with my visa debit. I find this easier to do as you get your deposit back upon check out and does not have to wait for days to get the money back on you credit card. To my surprise when I got to this Hotel the Manager who was also doing check ins told me he would be happy to take the money for the entire stay upfront on my visa debit but will need a credit card for the $50 deposit! I was baffled that he would rather to have $50 instead of over $200 deposit. He refused to check myself and my child in and told us we could purchase a prepaid visa for $50 at a Shoppers Drug store near by and he would accept that. Baffled and tired , I went to the store to purchase the card waited in line gave all my details only for the system to crash before the transaction was completed 😒.. Needless to say I had to sit in my car a book another reservation at another hotel( upscale and way better for a few dollars more) We had a Fallsview room with two Queen beds😊.. They had no problem taking , cash,credit or debit upon check in!! I left a message for upper management ( no response received)and also called Marriot Bonvoy to air my disappointment no real change I am afraid. I will just ensure I avoid the four points hotel like a plague. Never ever again!!! Btw the reason given by the manager who refused to check us in was that due the Pandemic this is their policy🤔I would think due to the Pandemic and lack of business any hotel cannot afford to be this picky??? but hey !!…
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Date of stay: November 2020Trip type: Traveled with family
Helpful
I am a healthcare worker and my wife and I needed to get away from the stress of working under strict rules of Covid. I was told the pool was open at time of booking. When my wife and I arrived the pool was closed because of a broken pool heater. Due to Covid and respecting all the local enforcements and business closures we were really looking forward to swimming in the pool but it was closed. Advertised room rate of $75.00 for 1st night and $85.00 for 2nd night should have cost $160.00 + 20.80 tax total of $180.80. But my final bill came out to $261.05 and I only parked one night on their property. Four Points have mastered hidden fee charges. It could have been even hire if I would have parked in your parking lot the second night for an additional parking fee of $50.00 for parking on a Friday!!! Congratulations on being masters of charging hidden fees and parking fees. 12-NOV-20 RT**** Room Revenue 75.00 12-NOV-20 RT**** Facility Fee 15.00 12-NOV-20 RT**** HST 1.95 12-NOV-20 RT**** Daily Mandatory Charge 7.50 12-NOV-20 RT**** HST 9.75 12-NOV-20 RT**** Municipal Accommodation Tax 2.00 12-NOV-20 RT**** HST 0.26 12-NOV-20 RT**** Self Park Offsite 21.00 12-NOV-20 RT**** Parking DMC 2.10 12-NOV-20 RT**** HST 2.73 13-NOV-20 RT**** Room Revenue 85.00 13-NOV-20 RT**** Facility Fee 15.00 13-NOV-20 RT**** HST 1.95 13-NOV-20 RT**** Daily Mandatory Charge 8.50 13-NOV-20 RT**** HST 11.05 13-NOV-20 RT**** Municipal Accommodation Tax 2.00 13-NOV-20 RT**** HST 0.26 Final TOTAL $261.05…
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Date of stay: November 2020
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
This particular property of Four Points by Sheraton Niagara Falls Fallsview reached the peak of nothingness for those with Elite status with Starwood/Bonvoy. As a platinum Elite Member, my status was never once mentioned by the check in lady and no upgrade whatsoever was given - not even a view upgrade. Very surprisingly that this upgrade was never offered or even mentioned during this empty covid seasons in the mid of November 2020 - this property at this time at the maximum of 20% capacity - empty y parking lots and almost no one in hotel during the travel restriction Pros: - $21 reasonable across the street self parking - direct cross the street walk-way to the casino - one of the cheapest SPG/Bonvoy property in the are (not the best choice - for the same rate better to choose: courtyard marriott down the street) Cons: - $40 on site parking (not even a valet) - NO room upgrade even for Platinum Bonvoy member (not even an upgraded view room) - NO elite recognition whatsoever ——one of the worse experience for elite member of any four points properties, VERY VERY DISSATISFIED——- …
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
Helpful
MTL2021 asked a question Mar 6
6 contributions
farah i asked a question Jul 2020
Toronto, Canada10 contributions8 helpful votes
Katie M asked a question Dec 2019
Allentown, Pennsylvania1 contribution
Sameer S asked a question Oct 2019
Chennai (Madras), India601 contributions181 helpful votes
Answer from kjtmjt
Nov 2019 |
Hi sorry can not vouch for 2 bedroom as we stayed in 1 bed Jacuzzi room. Room did nt really have a great view of falls but more so of the casino.
Inspire07172875047 asked a question May 2019
Answer from Hussein09
May 2019 |
No view of falls for me. They were not friendly or accommodating and put me on first floor.
123456…10
Awa I wrote a tip Oct 2020
Toronto, Canada5 contributions1 helpful vote
"Book elsewhere"Read full review
Princess4242 wrote a tip Oct 2020
3 contributions1 helpful vote
"Do not stay here if you want a good room."Read full review
J9876 wrote a tip Oct 2020
London, Canada21 contributions27 helpful votes
"higher floor so you can have a bit of a view"Read full review
Pierre-Yves M wrote a tip Sep 2020
St-jean-sur-Richelieu7 contributions1 helpful vote
"Ask for the falls view"Read full review
Melanie R wrote a tip Aug 2020
Toronto, Canada3 contributions5 helpful votes
"If you are going to spend $200 for a hotel room I beg you to pick any other hotel in Niagara."Read full review
123456…20
PRICE RANGE
$76 - $248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton niagara falls fallsview hotel niagara falls, 4 points by sheraton niagara falls fallsview, fallsview plaza niagara falls, hotel fallsview plaza, fallsview plaza hotel
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
404
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Claim Your Listing Frequently Asked Questions about Four Points by Sheraton Niagara Falls Fallsview
Which popular attractions are close to Four Points by Sheraton Niagara Falls Fallsview?
Nearby attractions include Horseshoe Falls (0.3 miles), Journey Behind the Falls (0.3 miles), and Niagara Fallsview Casino (0.1 miles).
What are some of the property amenities at Four Points by Sheraton Niagara Falls Fallsview?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Four Points by Sheraton Niagara Falls Fallsview?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Niagara Falls Fallsview?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Four Points by Sheraton Niagara Falls Fallsview?
Conveniently located restaurants include Il Gelato di Carlotta Niagara Falls, Turtle Jack's Niagara Falls, and Frontier BBQ & Smokehouse.
Are there opportunities to exercise at Four Points by Sheraton Niagara Falls Fallsview?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Four Points by Sheraton Niagara Falls Fallsview?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Niagara Falls Fallsview offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Four Points by Sheraton Niagara Falls Fallsview?
Many travelers enjoy visiting Lundy's Lane Battlefield (0.8 miles), Chippawa Battlefield Park (3.6 miles), and Carillon Bell Tower (0.9 miles).
Does Four Points by Sheraton Niagara Falls Fallsview have any great views?
Yes, guests often enjoy the river view available here.
Is Four Points by Sheraton Niagara Falls Fallsview accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.