Flying Tiger Copenhagen Reviews

495  •  Poor
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Horrified to see flying ring (Flyvende…

Horrified to see flying ring (Flyvende ring) that can strangle and harm wild animals are on sale.

Date of experience: May 13, 2024

Reply from Flying Tiger Copenhagen

Dear Susan,

We appreciate your feedback. We would like to assure you that this toy is quality-tested and suitable for all ages, including children, as it meets all safety standards. It is similar to a frisbee and is designed for safe and enjoyable use, not to harm animals in any way.

Sincerely,
Flying Tiger Copenhagen Customer Service Team

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Rated 1 out of 5 stars

Bought the cork mat yesterday and its…

Bought the cork mat yesterday and its sooo crap thin layer of cork is already coming off!

Date of experience: May 14, 2024

Reply from Flying Tiger Copenhagen

Dear Clarissa,

Thank you for taking the time to share your experience with our product. We apologize for the inconvenience caused by the defective cork mat. Please return to the store with your receipt, and our colleagues will assist you with resolving this issue.

Please reach out to our customer service team in case you have any further questions.

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

Disengenous

I saw a deal for a christmas ornament so I bought 40 to sell on for more, the company has the right to refuse sale if it was a mistake or they misold to many, no problem.

My review was the way they do this, they took 3 weeks before refunding and then telling me sorry it was a technical error and to re-order.

clearly I can't reorder as its gone now.

as I said a mis-price doesn't have the be given and I didn't care, however what I do care about is first holding money for weeks, and second then lying about it.

I tried to express my concerns that this was poor behavior and was really not warranted, but they just ignored.

Are you going to order and get your stuff?... most likely

are they a company you should trust.. on my expierence likely not.

I think the low stars on here says it all.

advice to flying tiger, don't lie, be honest nobody cares.

Date of experience: April 10, 2024

Reply from Flying Tiger Copenhagen

Dear Lewis,

Thank you for taking the time to share your feedback regarding your recent experience with our webshop. We sincerely apologise for the inconvenience caused by the cancellation of your order due to a technical issue.
Please be assured that the cancellation of your order and the refund were processed from our side and if there are any issues with receiving your fund, we kindly ask you to reach out to your bank for further assistance.
We are addressing this issue and doing everything possible to make sure we prevent this from happening again.

We are truly sorry for the time it took to resolve this matter and for any disappointment this may have caused. We appreciate your understanding and hope to have the opportunity to serve you again soon at Flying Tiger Copenhagen.

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

I spent £75 on my grandchildren’s…

I spent £75 on my grandchildren’s Easter hunt presents at the Putney store last week. . A reel of Sellotape I bought, when opened, did not function, and the metal serrated edge fell off. I returned to the store where the shop assistant agreed it was defective, agreed that it had been bought at her shop, but said it was company policy there unless I had a receipt I could not have a replacement item. I did not have a receipt, and so she refused to help me. The shopper standing behind me said that she would walk out of the store in solidarity without purchasing the items she had picked up. She also spoke to a person just outside the shop and recommended that they should not come in because of such poor customer service. No wonder the trust pilot scores are so low.

Date of experience: April 01, 2024

Reply from Flying Tiger Copenhagen

Hi Gordon,

Thank you for taking the time to send in your feedback. We're really sorry to hear about your experience in our Putney store as this is not the experience we want any of our customers to have.
We aim to create a welcoming and friendly environment for all of our customers and our staff are all trained in making sure this is provided at all times. The store team should have offered you an exchange to the same value without a receipt and we apologise that this did not happen at the time. Please log an enquiry form via our website at https://flyingtiger.com/en-gb/pages/enquiry-form and a member of our online support team will issue you a remote refund for the sellotape.
We hope we can welcome you back again soon for the true Flying Tiger Copenhagen experience everyone should have and remember. Once again, please accept our apologies and we are doing what we can to make sure this does not happen again.

Sincerely, 
Flying Tiger Copenhagen Customer Service Team

Rated 5 out of 5 stars

recommended

I'm always happy with purchases from Tiger, both online and in store. their products are unique, funny and affordable. delivery times are standard, and in case of problems the customer service is ready to help as quickly as possible.

Date of experience: March 22, 2024

Reply from Flying Tiger Copenhagen

Dear Andrea ,

Thank you so much for taking the time to share your positive experience with our products! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.

We hope to see you soon again!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

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Rated 5 out of 5 stars

Flying Tiger's a winner imho

I've used FT online for several years and haven't had any problems whatsoever. COOL stuff, easy ordering, good prices, amazing sales, reasonable shipping..why are the ratings so low? Their quirky products are high quality and reasonably priced, perfect for little gifts and RAKs. I just wish there was a store near me.

Date of experience: February 20, 2024

Reply from Flying Tiger Copenhagen

Dear Kimberley,

Thank you so much for taking the time to share your positive experience with our webshop. Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.

We hope to see you soon again!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 5 out of 5 stars

I had to do a return but I couldn't so

I had to do a return but I couldn't so, they made me a refund without giving the pack back! They were so kind!

Date of experience: April 25, 2024

Reply from Flying Tiger Copenhagen

Dear Maya,

Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.

We are looking forward to welcoming you again!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

too long to delivery the orders

too long to delivery the orders. I am still waiting and no information shown on the currier tracking number and no info from you as well.
I bought online because i had a pleasure experienced last year with only 3 days to get my order.

Date of experience: March 22, 2024

Reply from Flying Tiger Copenhagen

Dear Claudia,

Thank you for taking the time to share your experience. We are sorry to hear that your package did not arrive as anticipated.
According to our records, your package was successfully delivered on March 23. This falls within the 5 working days estimated delivery time frame for Denmark, as outlined in our shipping policy.
For future reference, you can access detailed shipping information, including delivery estimates, by visiting the FAQ section on our website.

We appreciate your understanding and hope to see you again soon!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

Extremely poor service

I’ve shopped with FTC for years and always really loved their stuff.

However, I made an online order which was then cancelled 13 days later after I gave my full address and some of the products I purchased are no longer in stock.

They claim to have not been able to process it despite not having my correct delivery address. However I sent them the full address and I have had an order sent to my address before.

There was no attempt to rectify this other than free shipping for my next order which I now won’t be placing because of this poor service.

I asked to make a complaint and was essentially told I won’t be getting my order. The person who responded was polite and clear though.

Whole experience has put me off from buying from FTC in the future, which is really a shame.

Date of experience: March 20, 2024

Reply from Flying Tiger Copenhagen

Dear Louise,

We are truly sorry to hear about the negative experience you encountered with your order from our webshop. We sincerely apologize for the technical issues and the delay in resolving them. Your satisfaction is extremely important to us, and we regret any inconvenience this may have caused you.

Please be assured that we are taking steps to ensure that such issues do not occur in the future. We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Thank you for your understanding and patience.

Sincerely, 
Flying Tiger Copenhagen Customer Service Team

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Rated 4 out of 5 stars

Good online customer service

I made a purchase of multiple items for gifts, value was around £40, delivery as stated on the website, 5-7 days. I wanted to return my order, there is no obvious way to do this on the website so I contacted customer services by email. The response took about 24 hours but from there the response rate was very quick and once they understood my request the resolution was very satisfactory and my refund was processed same day,

Date of experience: March 20, 2024

Reply from Flying Tiger Copenhagen

Dear Charlie,

Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.

We hope to see you soon again!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

Stay well clear.

What went wrong? The shops are lovely but the online experience is shocking. Delivery time promises are a guess rather than reality. You place an order, they wait a few days then give you a non existent tracking number and boom, your moneys gone and they don’t answer any enquiries. I wish I had read other reviews before chancing making an order. My advice is avoid at all costs.

Date of experience: November 18, 2023

Rated 5 out of 5 stars

The customer service in online support…

The customer service in online support it was great. In less than 24 hours my issue was efficiently resolved.
And I also recommend the brand for its variety, quality of products and the affordable prices.

Date of experience: March 20, 2024

Reply from Flying Tiger Copenhagen

Dear Hélia,

Thank you so much for taking the time to share your positive experience with our products and webshop! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.

We hope to see you soon again!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

Scammers

Scammers! I contacted them about not receiving an order after 4 weeks and received an email saying that my parcel was in transit but couldn’t be traced. I waited another two weeks before requesting a refund to find they had blocked my emails! DO NOT BUY FROM THESE THIEVES!

Date of experience: February 06, 2024

Reply from Flying Tiger Copenhagen

Dear Laura,

We are very sorry to hear you have not received your package and we apologize for any inconvenience it may have caused.
Could we please ask you to share your order number here, or please submit a new inquiry through our webshop's contact form. Once we have your order details, our customer service team will be in touch with you within 1 working day to find the best solution for your case.
Once again, we apologize for any inconvenience caused.

Sincerely,
Flying Tiger Copenhagen Customer Service Team

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Rated 1 out of 5 stars

Bought two of the Spillekonsol Game…

Bought two of the Spillekonsol Game consoles as presents in store at Lakeside.
The battery compartment on both has a tiny screw holding the compartment closed. There is nothing, literally nothing, that will turn this screw - not even a tiny screwdriver - so it's completely unusable.

Date of experience: December 26, 2023

Reply from Flying Tiger Copenhagen

Dear Customer,

Thank you for getting in touch with us and we're sorry to hear that it is regarding a poor experience with your purchase. We really appreciate the time it has taken for you to send in your feedback and we will of course look into this with this range of products.

If you take the Game Consoles back to your local store, the team will be more than happy to exchange or refund it for you! Please note, for a refund, you will need to bring along your receipt too. We will also pass this feedback onto our product team to ensure it doesn’t happen again.

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Made a purchase well over a week ago now, an despite saying it's "been dispatched" it actually hasn't. Nothing has been collected by yodel, nothing has been sent out and my emails are being ignored.
Avoid, I'm going to have to make a claim via my bank

Date of experience: January 10, 2024

Reply from Flying Tiger Copenhagen

Dear Sarah,

We are very sorry to hear you have not received your package yet.
As mentioned in our previous email, your package was dispatched on January 10th. Unfortunately, unforeseen delays have occurred, resulting in a longer delivery timeframe and we apologize for the delay.
We would like to clarify that Yodel is taking over the package only upon reaching the UK, and this is when the local tracking link is updated. All delivery details are available in our webshop's FAQ section.
Our Customer Service Team is currently in contact with you to find the most suitable solution for the situation.
We appreciate your understanding.

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 5 out of 5 stars

Super Christmas Shopping Experience

Fabulous online shopping experience all over the Christmas shopping period and sales in January. Orders were on time beautifully and sensitively packaged and in some cases of a much higher quality than I expected. I went back to your site again and again for decorations for presents and stocking fillers. Here I am revisiting for lovely autumn items !

Date of experience: December 09, 2023

Reply from Flying Tiger Copenhagen

Dear Julia,

Thank you so much for taking the time to share your positive experience with our webshop. Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.

We hope to see you soon again!

Sincerely,
Flying Tiger Copenhagen Customer Service Team

Rated 2 out of 5 stars

One member of staff can cause a bad impression on the business.

I love this shop. Don't get to visit one as much as I would like. When I say I love it, I mean the products. I would give the products 5. Sadly my experience at Bromley on Tuesday morning didn't make me want to visit again. Male and female in there. Make I can't say nothing about as he wasn't near me. The female by the self service miserable. I don't expect much as I served myself but she paid no attention and no smile. I said by bye and got nothing. Nope, nothing in-fact she may of forgot even customers was even there. She may need to be reminded basic awareness and customer service goes along away.

Date of experience: February 27, 2024

Reply from Flying Tiger Copenhagen

Dear Aj,

Thank you for getting in touch with us and for taking the time to send in your feedback. We're really sorry to hear about your experience in our Bromley store as this is not the experience we want any of our customers to have.

We aim to create a welcoming and friendly environment for all of our customers and our staff are all trained in making sure this is provided at all times. We have passed this onto the District Manager to look into and to ensure the whole team are up to date with our customer service standards.

We hope we can welcome you back again soon for the true Flying Tiger Copenhagen experience everyone should have and remember. Once again, please accept our apologies and we are doing what we can to make sure this does not happen again.

Kind regards,
Flying Tiger Copenhagen Customer Service Team

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Rated 5 out of 5 stars

Love this shop!!

Staff in store are always lovely and friendly, love the range of products. Ordered online and had something break in the post (it was well packaged and protected) and was able to get a refund super easily. Highly recommend.

Date of experience: March 05, 2024

Reply from Flying Tiger Copenhagen

Dear Emma G,

Thank you so much for leaving us a 5-star review on Trustpilot! We're thrilled to hear that you've had consistently positive experiences with our team in-store and with our wide range of products. Our staff will be delighted to know that their friendliness and helpfulness have made a lasting impression.

We're also glad to hear that, despite the unfortunate incident with your online order, the refund process was smooth and hassle-free. It's important to us that our customers feel supported, even when things don't go as planned.

We greatly appreciate your recommendation and are looking forward to welcoming you again, whether it's online or in-store. Thank you for your trust in us and for taking the time to share your feedback.

Warm regards,
Flying Tiger Copenhagen Customer Service Team

Rated 4 out of 5 stars

Excellent, quirky, fun

I love the range of goods available at Tiger. All sorts of daft things you didn't know you needed at very reasonable prices. Brilliant Christmas decorations especially. I didn't realise the items would be coming from Denmark (I had imagined a UK depot), so they do take a while to arrive. There are no updates & tracking doesn't work. It would be great if this could be improved. That said, I've ordered 3 times now & not been disappointed yet.

Date of experience: November 19, 2023

Rated 1 out of 5 stars

Don’t buy online from this company

Don’t buy online from this company. I should have looked on Trust Pilot. I bought an online item at the end of November for a Xmas present and I am still waiting. No email response from Flying Tiger regarding the order after contacting them twice regarding non delivery and conflicting tracking information from Evri. Both Flying Tiger and Evri are chaotic. I’ve requested a refund but hold no hope in getting it or the parcel.

Date of experience: December 12, 2023