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Welcome to Amazon Customer Service
What would you like help with today? You can quickly take care of most things here, or connect with us when needed.
A delivery, order or return
Prime
Payment, charges or gift cards
Address, security & privacy
Memberships, subscriptions or communications
Kindle, Fire, Alexa or other Amazon devices
eBooks, Prime Videos, Music or Games
Accessibility
Something else
Login & password
Report Something Suspicious
All help topics
Track your package
Track your packages in Your Orders.
Return Items You Ordered
Return your orders using our Online Return Center.
Check status of a refund
Track your return and refunds in Your Orders.
Update Your Password
Update your password in Your account.
Amazon Prime
Get detailed information on all Prime benefits.
End Your Amazon Prime Membership
Cancel your membership easily via this page.
Ads in Prime Video
Prime Video movies and TV shows will include limited advertisements. For further details, click here.
Carrier Contact Information
Find the contact information of your delivery carriers.
Track your package
Track your packages in Your Orders.
Find a missing package that shows as "Delivered"
Actions you can take when your order shows as "delivered" but you don't have your package.
Undeliverable Packages
Learn what to do when your package cannot be delivered.
Find a missing item from your package
Check why your item is missing from your package.
Missing Tracking Information
Learn why sometimes tracking information might not be available.
Delivery Guarantees
Learn more about our guaranteed delivery offer.
Amazon Prime Shipping Benefits
Check the shipping benefits included in your Prime membership.
Shipping Rates and Times
Have a look at shipping rates and times, domestic as well as global, all at once.
Amazon Pickup Locations
Learn more about Amazon's pick up alternatives to doorstep delivery.
About Our Returns Policies
Get detailed information on our 30 days return policy.
Refunds
Get detailed information about refund options and timelines.
Return a Gift
Return, exchange or replace a gift using our Online Return Center.
Exchanges and Replacements
Exchange or replace eligible items through Your Orders.
Check the Status of Your Refund
Follow up on your return and refunds in Your Orders.
Get Product Support
Get help with setup, troubleshoot or how to use your product.
Change Your Account Settings
Update your personal information in Your Account.
Add and Manage Addresses
Manage billing and delivery addresses in Your Addresses.
Two-Step Verification
Add more security to your account.
Change Your Order Information
You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.
View Your Gift Card Balance
Redeem gift cards or view your Gift Card balance and transaction activity.
Request the Closure of Your Account and the Deletion of Your Personal Information
Submit a request to close your account and delete your personal information.
Amazon.com Privacy Notice
Conditions of Use
Unknown Charges
There are several reasons why you might not recognize a charge.
Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon
Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon.com.
Report Something Suspicious
We take fraud, scam, phishing and spoofing attempts seriously. If you receive correspondence you think may not be from Amazon, please report it immediately.
Payment Issues and Restrictions
Explore the different topics on payment issues.
Strike-through Pricing & Savings
Learn what the different prices displayed on the product detail page mean.
Accepted Payment Methods
View which payment methods you can use on Amazon.com.
Payment Plans
Split your payments into monthly payment for eligible orders.
Amazon Credit Cards
Explore the different types of Amazon credit cards.
Gift Cards
Explore the different topics all around Gift Cards.
Get Kindle Book Order Refund
Cancel an accidental book order within seven days. Approved refunds are credited to the original payment source within three to five days.
Cancel Kindle Unlimited Subscription
Follow these steps to cancel your Kindle Unlimited membership.
Cancel Your Prime Video Channel Subscription
Cancel your Prime Video Channel subscriptions online.
Cancel Prime Video Accidental Purchase
You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it.
Cancel Music Unlimited Subscription
Cancel your subscription online.
Issues While Playing Prime Video Titles
What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.
Install Prime Video on Your Devices
Using the Prime Video app you will be able to watch Prime Video.
Parental Controls on Prime Video
Set Up a Prime Video PIN
Can't Screen Mirror on Fire TV Devices
To resolve most issues with screen mirroring, make sure that your device and Fire TV are compatible.
Manage Your Content & Devices
Ads in Prime Video
Prime Video movies and TV shows will include limited advertisements. For further details, click here.
Amazon Business Help
Using Amazon Prime with Your Business Account
Business Prime is an annual membership program that provides business-specific features and benefits. These include unlimited fast delivery on eligible items, advanced visibility of your organization's spend, and more control over purchasing across your organization.
Tax Exemption
The Amazon Tax Exemption Program (ATEP) allows Amazon Business customers to apply your tax exemption status to eligible purchases from Amazon.com and affiliates or other participating sellers.
Manage Your Business Account
Amazon Business provides purchasing solutions that allow registered businesses and their employees to shop for business supplies on Amazon. You can customize your business account to suit your business needs.
Order Restrictions
Some orders may face restrictions
Terms & Conditions
These Amazon Business Accounts Terms & Conditions are between Amazon.com Services LLC and the entity registering for a Business Account.
Trademark Guidelines
These Guidelines apply to your use of trademarks owned by Amazon.com, Inc. or its affiliates (“Amazon”). You may only use the specific trademarks identified by Amazon (the “Marks”) and only in materials that have been approved in advance by Amazon. Strict compliance with these Guidelines is required at all times, and any use of the Marks in violation of these Guidelines will automatically terminate any license related to your use of the Marks.
Buying Large and Bulky Items on Amazon
Customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date.
Special Delivery Options for Large and Bulky Items
Special delivery options availability is based on item and zip code eligibility.
Scheduled Delivery
If your order and delivery address are eligible for Scheduled Delivery for Large Items, the option to select this delivery method will be available during checkout.
Ordering a Large Item from a Third-Party Seller
When you order a large item from a third-party seller on Amazon.com, diverse delivery options may be available at checkout.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment, there are a few things you can do.
Buy Online, Pick Up in Store
If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout.
Gifts, Gift Cards, and Registries
Redeem a Gift Card
When you redeem an Amazon.com Gift Card or gift voucher to your account, the funds are stored in Your Account and will automatically apply to your next eligible order.
Site Features
Ordering
A-to-z Guarantee
Publisher & Vendor Help
Amazon Games
Amazon Physical Stores
Amazon Pharmacy
Amazon Fresh and Groceries on Amazon