Couples Massage and relaxing afternoon - Willow Stream Spa At The Fairmont Empress, Victoria Traveller Reviews - Tripadvisor
Willow Stream Spa At The Fairmont Empress
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Reviewed July 16, 2014

I recently went in to have a pedicure at the Willow Stream Spa. I was totally impressed. We were greeted by their pleasant staff and offered cucumber water (yummy).
The ladies doing our pedicures were very nice and professional.
I know the importance of having clean utensils when having a pedicure but never new how to ask if they cleaned their tools, Willow Stream made that easy for me. Their tools come packaged so you know they have been cleaned, they even offer you to take them (the non metal) home with you.
An all around great experience and very reasonably priced.

Diana Zinck
Victoria, BC

Date of experience: July 2014
Thank dianazinck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 26, 2014 via mobile

Went to the Willow Stream Spa today for a 60 minute relaxation massage, little did I know I'd also have the use of the Sauna, Steam room and the Mineral Pool. The whole atmosphere was so relaxing. Loved the large comfy robes, slippers and lockers to keep your bag safe whilst you're in relax mode! The place was so clean and all of the staff were very professional and friendly. Camellia was my masseuse and she was awesome. Thanks Camellia (sorry if I spelt your name wrong) and the Willow Stream Spa team for a very relaxing few hours!
I would recommend this to anyone.

1  Thank IrishOrcaGirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 17, 2014

I was very excited to visit this spa based on their website and reputation. However, it wasn't anything special at all. The steam room, mineral bath and sauna are all very small. The lounge wasn't comfortable, they had 4 chairs and nothing to put your feet up on. Also, snacks were minimal. The surroundings are pretty and it was quiet but I noticed that the locks didn't work on a bathroom stall and on a change room. They didn't have anything to fix yourself up with after your treatments. My favorite spas always have deodorant, q-tips, a hairdryer etc, to use. As for my facial, well it was just a really good face wash. The esthetician wasn't interested in doing any extractions, going as far as to say that I didn't need any-which wasn't true! The most annoying part was that as I was relaxing with my mask on, she proceeded to clean up the room making tons of noise. I got the distinct impression that since I was her last appointment of the day that she couldn't wait to get out of there! Anyways, save your money, go somewhere else.

Date of experience: April 2014
1  Thank Dianna H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded April 22, 2014

Dear Dianna H.

Thank you for your feedback from your recent visit to our spa. Without feedback from our guests, we are would not be able to identify areas of opportunity for improvement and continued guest comfort. Our guest lounge features 5 comfortable lounge chairs with lovely foot stools off to the side, my apologies that you were not offered one. We are also pleased to offer light refreshments to our guests of yogurt, fresh fruit, nuts, hot tea and water. I was also surprised to see your comments regarding our change rooms as we do offer hair dryers along with all of our signature Willow Stream amenities (hairspray, body lotion, deodorant, mouthwash, shampoo, conditioner, body wash, etc...) for our guest to enjoy during their time with us. Our maintenance team will ensure all the locks are checked in both the change rooms and bathrooms, as we were not aware of any malfunctions.
We will certainly follow up with the provider who performed your facial, as it is our goal for you to feel relaxed and rejuvenated when you experience one of our facials, not as though you are being rushed thru the experience. I would like to personally invite you back with our compliments to experience the facial the way it is intended to be enjoyed, you can reach me via phone or email listed below to arrange.

Thank you again for your feedback, it is most appreciated.

Best Regards,
Anita Voorsluys
Willow Stream Spa at The Fairmont Empress
1-250-995-3651
anita.voorsluys@fairmont.com

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Reviewed December 10, 2013

As Empress Guests we decided to book spa treatments for everyone. The Willow Stream Spa is really wonderful if you want to take the time for an extended spa day using the entire facility (Steam Room, Sauna, Jacuzzi, Heated pool, Mineral Bath etc.) - However, if you want a 1 hour facial, my experience at the Magnolia was far superior. The Willow Stream Tranquility facial was recommended by the front desk, and although nice is more of a cleansing and moisturizing than a true facial. The fellow at the Magnolia was just amazing in his choreography of the entire facial experience and my skin looked amazing afterwards for a good week. My daughter's massage at the Willow Stream was a little disappointing as her masseur was on her cell phone or talking most of the time. My husband was happy with his Relaxation massage and especially enjoyed the warm duvet they use. Overall - it was very relaxing but that was more because of the facility than the treatments. Treatments are expensive and one doesn't always have the time - however if you do have the time a half day at the Willow Stream is simply wonderful.

Date of experience: December 2013
3  Thank EndlessVoyage
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Reviewed September 15, 2013

I had a 90 minute Facial and it was a wonderful relaxing experience. My skin looked great after the facial and Leslie recommended wonderful products to keep my skin looking bright and refreshed. There were so many new amazing massages and products that were done in this treatment...The atmosphere was so calming and it allowed me to relax and enjoy this time.

Date of experience: August 2013
Thank Tina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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