Let me start by saying we are long time Keg customers and always have a good meal when we go, regardless of the location. This meal was no different, but the review title and average rating reflects the service we received here. This was surprising...and disappointing as, like the food, you always get at least good service at The Keg, again regardless of the location.
We booked here for our 30th wedding anniversary through their website. I called the restaurant to inform them of this as there was nowhere in the booking to reflect the occasion. I was told that it didn't matter the occasion, it was first come, first served for our desired table.
We attended there on the 26th and advised them of the occasion and requested a Fallsview table. We were again told that it was first come, first served and the tables were full. Fair enough, we decided to wait in the bar and have drinks until a table came open. The hostess told us that it would be at least an hour, maybe more, until one was ready and actively discouraged us from waiting, wanting us to take another table. We declined and said we would have drinks and wait as it was a special occasion.
We didn't get more than half a drink in when we were advised there was a table ready in a few minutes (15 minutes since we had arrived). We went to our table and through the rest of our stay nobody acknowledged or asked us if we were celebrating any occasion.
Our waiter was good - friendly and efficient. The food was great with Baked Garlic Shrimp and Bacon & Scallops for appetizers and Sirloin Oscar and Prime Rib for mains. All done nicely and as ordered. Delicious! All washed down with nice mixed drinks and Niagara wine.
We felt like we, and our anniversary, didn't matter to the staff here. We felt like we were herded in, fed, and herded out as quickly as they could move us, despite the restaurant not being busy (it was a Monday night, and a slow one, at that).
Food-wise, it was what we have come to expect and enjoy. Service-wise, we have never encountered this before at a Keg, especially for such a significant milestone as this.More