View fantastic, otherwise disappointing. - Review of Embassy Suites by Hilton Niagara Falls Fallsview Hotel, Niagara Falls, Canada - Tripadvisor
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All reviews pretzels the manager's reception keg restaurant valet parking massage chair great view presidential suite tgi fridays free breakfast valet service shuttle bus per day an upgrade omelette station incline railway busy hotel park your car
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Reviewed yesterday

i often stay here at Embassy ... great views and great staff. But my CONSTANT complaint is the price of parking, I am EMBARRASSED to be a Canadian and hope that many tourists visit or come back after covid to visit BUT THEN above the room rate a HUGE CHARGE for parking. Please do not say - we give option - and you can go else where. Nothing more than gorging visitors. No wonder there were SO FEW tourists. PLEASE make the parking fee ATLEAST reasonable ... PLEASE

Date of stay: November 2020
    • Value
    • Location
    • Service
Thank KikiinCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

I am currently here and wonders WHY, WHY didn’t I just cancel the trip!
The wind sound is horrible- wall is making cracking sounds- we did not sleep last night. My wife is now trying to get some sleep. I tried after 2am to upgrade and that failed. Oh Well- I guess it’s my bad luck

Room tip: Never accept 1419
Date of stay: November 2020
    • Value
    • Rooms
    • Service
1  Thank warrenleeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

We arrived to find out parking onsite is $60. The $35 parking is offsite about a 20 minute walk away from the hotel. The hotel offered that we could keep our car in the onsite parking for the day and move it before dinner. We are celebrating our anniversary and have booked a wine tour for the day. As responsible adult we do not want to drive after drinking therefore we put our car in the offsite $35 parking. We were very surprised to see that the lot was unsupervised and empty. We were informed by parking that it will fill up as the day progresses and there are cameras. I still do not feel safe leaving my car in an unsupervised empty lot. Not sure what time the shuttle bus starts but it had not yet started when we dropped our car off. The room and view are beautiful. I did not appreciate the offsite unsupervised parking. I was not away onsite parking was $60 which I consider costly.

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank trudyh35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

We stayed for three nights, never received housekeeping despite asking the front desk 4 times. Finally at almost 11 pm they begrudgingly gave us towels on our last night. Bags of garbage they wouldn't even remove. Management sees the reviews about the ridiculous, terrible breakfast and does nothing. Covid used as an excuse for shortcomings. Every other resto in town is open but here's your moldy, bruised apple and diabetes muffin. Parking attendants are rude especially for the unbelievable parking fees. Starbucks here cost 63 dollars one morning for coffees and 2 breakfast sandwiches, easily triple regular Starbucks prices. Front desk girl couldn't do basic math to see that they had overcharged me for 4 nights of parking, had to line up again to get an agent that could do basic math.

Date of stay: November 2020
Trip type: Travelled with family
Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago

We have stayed at this hotel several times. My favourite part was the big buffet breakfast in the hotel restaurant that offered beautiful views of the falls. I thought that at least the restaurant would be open with waiter service, but unfortunately it was closed. Instead, they would leave a paper bag with an apple, a muffin in plastic, a juice bottle and a bottle of water. They just left it on the floor outside our door. The room wasn’t cleaned once. We didn’t dine at the hotel restaurant once (there was the Keg and Friday’s). But there were a lot of options close by. The weather was great so we walked to the falls and Clifton hill. The first evening, the pool was full of children and we really couldn’t distance while in the pool. However when they went early in the mornings, it was almost empty.

They charged us $50 a night for a falls view room, which was worth it for the view alone. But I think overall we overpaid due to the lack of a hot breakfast.

Date of stay: August 2020
Trip type: Travelled with family
Thank tripgirl079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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