We have stayed at this hotel several times. My favourite part was the big buffet breakfast in the hotel restaurant that offered beautiful views of the falls. I thought that at least the restaurant would be open with waiter service, but unfortunately it was closed. Instead, they would leave a paper bag with an apple, a muffin in plastic, a juice bottle and a bottle of water. They just left it on the floor outside our door. The room wasn’t cleaned once. We didn’t dine at the hotel restaurant once (there was the Keg and Friday’s). But there were a lot of options close by. The weather was great so we walked to the falls and Clifton hill. The first evening, the pool was full of children and we really couldn’t distance while in the pool. However when they went early in the mornings, it was almost empty.

They charged us $50 a night for a falls view room, which was worth it for the view alone. But I think overall we overpaid due to the lack of a hot breakfast.

I’d like to start by saying I rarely leave reviews even if I have a bad experience and as a frequent traveller I’ve had my fair share. But this tops them...

I arrived at 8pm to check in for 1 night with my wife (who is 6 months pregnant) and my two little children in tow for a visit that we booked last minute through Expedia. The room was advertised as “Falls View” but apparently this has a different meaning depending on who you are. We were given a room with a view of a wall and darkness and the only way to see the falls was by sticking your face on the glass and wrenching your neck (see picture). Now I’m a firm believer that you get what you pay for but in this case, not only was the room more expensive than other rooms, it was advertised with no mention of the partial view.

When I went to the service desk to get another room they insisted that I pay $50 extra which at that point out of principle I refused. The manager proceeded to claim that you only get “good rooms” by buying through the hotel website and not through Expedia. Her inability to read the situation and offer any type of negotiation was rude and belittling. At this point I told her to cancel my room, called Expedia and got my refund immediately (and they’re surprisingly good to deal with). With self parking ($35 and trek included) the entire experience was just an outrageous cash grab with very little consideration to service. I get that it’s a pandemic but I found this whole interaction off putting and easily would want to make me avoid this place in the future.

My girlfriend and I stayed here in early November 2020 for 1 night. We both thought that with covid in full swing the hotel would take multiple precautions towards reducing the risk by thoroughly cleaning the room and preparing it for the next guest. I did not feel comfortable in any way during my stay at this hotel.

The first room I arrived in was nice however it had black stains/dirt in the bed sheets, clumps of hair and dirt floating in the bathtub when I filled it and the counters had dirt on them I had to clean them myself. I called the front desk and they were happy to move me upstairs to another room. In the second room, the counters were also dirty, the tub was full of dirt and when I went to run the water in the tub to see what else I could find, green mould came pouring out.

Very disappointed in my stay. I would like a refund for how unsafe I felt. I do not recommend this hotel.