Embassy Suites by Hilton Grapevine DFW Airport North
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#11 of 21 hotels in Grapevine
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Select the Embassy Suites Dallas-DFW Airport North Outdoor World hotel for easy access to Grapevine, Dallas and Fort Worth attractions and entertainment. This all-suite hotel is two miles from DFW Airport and close to Highways 635, 114 and 121. Our two-room suites come in accessible and one- and two-bedroom options. Suite amenities include a mini-refrigerator, microwave, wet bar, wired and wireless internet access, two televisions with on-demand movies and video game access. Be greeted by our courteous and friendly, multilingual staff. Start each morning with a complimentary cooked-to-order breakfast. Unwind in our open-air atrium with a cocktail or beverage during the complimentary Evening Reception*. Enjoy American cuisine from our on-site restaurant, Sportsman's Club Bar & Grill, open for lunch and dinner. Lounge in your spacious suite and enjoy in-room dining.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Babysitting
Free airport transportation
Valet parking
Paid private parking on-site
Paid wifi
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
14Restaurantswithin 1 km
6Attractionswithin 1 km
1645Reviews35Q+A100Room tips
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Detailed Reviews
First the great things: The hotel is nice, rooms are big and comfortable. The service staff for the most part was very friendly and helpful. Evening reception was generous and easy to navigate. The lobby is huge and inviting. Smells great when you walk in. The non-so-good: Front desk staff is not very friendly or helpful. Tried to request trash removal and restock of items in the room like cups, toilet tissue, etc. Was told by guest services that since we were not staying 7 nights, we were not eligible for housekeeping but we could come to the lobby to get the items we wanted and we could leave the garbage in the hallway. The 24hr airport shuttle actually only runs from 6:00am until 10:30pm. The shuttle driver was one of the most unpleasant people I have had to deal with. Overall the stay was okay, but I was really disappointed by the lack of service provided by the front desk. I felt like we were second-class guests since we only stayed 5 nights, not their magical 7 nights limit to get full service. Kayla (I think her name was) at the Mercantile was great and a pleasure to get our morning coffee from. For the price of the stay, I think there are better choices of hotel within walking distance of this property.…
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Date of stay: October 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 16 Oct 2021
Dear Jason Ralph, We aim to impress, so I'm sorry that your visit was just okay. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
My room was ready when I arrived. Front desk staff were friendly and professional. The room was very clean. I got a delicious to-go dinner at the hotel restaurant (quesadillas). The two free drinks during the evening reception were a nice bonus. I used the shuttle to/from the airport. It was timely and both drivers were friendly and helpful. I will return to this property again!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 15 May 2021
Dear ExcellentAdventures, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was not aware that they do not clean the room while staying there, nor empty trash or provide cleaning towels to clean the room myself. Also did not know they allow large dogs in the hotel. The dogs peed in the elevator.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 26 Oct 2021
Dear aschwe466097, Thank you for choosing our hotel and taking time to leave us feedback. We've had to adjust how we service occupied rooms during the pandemic; I regret that we appeared unaccommodating and that it was not properly communicated. We look forward to restoring the servicing of our rooms to pre-COVID levels. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. We hope to welcome you again with a more pleasurable experience. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let my start by prefacing that I am a travel agent that has sent MANY of clients here and there is always SOMETHING that happens. However, you cannot beat the breakfast or happy hour so people are always willing to stay because of that. I booked a stay for two nights (12/30-1/1/23) in October before all the negative reviews came back to me and I wish I would have canceled in advance. We arrived to our room Friday afternoon at the beginning of happy hour. We took our things up to the room and it was miserably hot since the AC was off— turned it on/down and headed down for a drink before dinner. When we returned to our room after dinner away from the hotel, our sleeping area was still hot bc there is no vent in that room so in order to get air, you have to keep the door open. Having been traveling with three kids, this was less than ideal since we would need to sleep with the door open in order to sleep cool in our room. Throughout the night, we all started getting very congested with a nasty cough and when we went to take a shower the next morning we realized it was because all of the vents were molded. Being allergic to mold, we realized why we were all sick but didn’t have a choice to move since the hotel was full for NYE. We left the hotel from 9:15am-10:30pm for the Gaylord and downtown Grapevine and went straight to bath/sleep coming home that night. The next morning, we woke up at 8:00, had breakfast and checked out. Once we were home that afternoon, I got on my credit card and noticed a $50 charge, a $101.77 charge and a $29 charge. The $50 was for incidentals which we were told about but the $101.77 was a charge from the restaurant on site because they allow you to charge to your room without any proof of actually being in that room. The $29 one was (surprise, surprise if you’ve read any other reviews) a “movie being purchased through your remote” that you have to “push confirm several times” to purchase. However, being the mom of three littles, the first thing I do is put the remotes up out of their reach— in this case, on the shelves above the kitchenette sink. I immediately called the hotel to help me rectify the situation as an honest mistake and the runaround that we’ve gotten has now become comical. Our first call was 1/1 and was told to call back for a manager at 9am the next morning, called back today at 10:15am and was told to call back at 3:00 pm bc a manager would be coming in then, I have now called back for a third time at 5:05pm today and was told there is STILL not a manager on duty and to call back around 6:00-7:00ish if she “shows up.” Huh?? I didn’t realize that was an option. Needless to say, DO NOT stay here. Read the reviews, our stay is not out of the norm. The only think that didn’t happen to us according to reviews is that we still have our catalytic converter which I guess makes up for the pubic hair found on the bathroom floor and toilet seats upon check in.…
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Don’t stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 1 week ago
Dear 339emilees, We are sincerely sorry for your experience. I apologize that you encountered climate control issues upon arrival and that your bathroom was not met with our excellence in service. Additionally, I regret that you have encountered difficulties reaching a member of management. We value your business, feedback, and hope to have the opportunity to speak with you regarding your concerns. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a king deluxe balcony, checked in and the room (top floor) smelled like mildew and balcony was covered with dead wasps. After 2 requests I was told house keeping would clean the balcony. On the 3rd request I was told housekeeping won't go on balcony and was offered a downgrade to a corner balcony on a lower floor. The corner room was cleaner, did not smell and had a better balcony (the deluxe suite had a wall on balcony vs the rail on the corner suite). They knew there was a major wasp problem on top floor and still put guests up there who paid more for the upgrade with an unusable balcony!! -I was not recognized as a Hilton Diamond member at check in, wasn't even offered a bottled water -The breakfast was equivalent to a Hampton Inn. There were cold biscuits and gravy on the line but you has to wait in the long egg line to get a piece of bacon. (Another example of the hotel trying to cut expenses). -Worst managers reception I've experienced. They moved it to a small corner to accommodate a large convention that took up most of the lobby. They used covid as an excuse not to have snacks ( cutting expenses yet again). This area has numerous hotel choices, its unfortunate I chose to stay here.…
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 31 Oct 2021
Dear Becky708, Thanks for staying with us. Your patronage is much appreciated. Please accept my sincere apology that you were not recognized as a Hilton Honors Diamond Member upon check-in; this certainly is not to our standard. I'm sorry that we inconvenienced you with a room change that our amenities left you underwhelmed. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here because my AC went out. I live here locally. I booked same day and saw that there were balcony rooms available to rent. Since I am diamond and would be there in less than an hour from my reservation, I just booked a regular room and figured they would upgrade me like all Hilton properties do when rooms are available. The front desk clerk did not even acknowledge that I am diamond. When I got to my room and saw that I wasn't upgraded, no big deal. That night, it was impossible to sleep on the most pitiful pillows ever at a Hilton property. Combine that with the thermostat in the living room and the Texas sun beating down on the bedroom window, and it was also impossible to control the climate in the bedroom. Hot or cold? Your only options. At 7:50 AM, I was "awakened" (awakened in quotes because it was impossible to get comfortable enough to sleep) by a text message from the hotel asking how my stay was. I took the opportunity to let them know the pillows suck and ask for a late checkout (very late which I wasn't truly expecting the extreme late unless it was available). The response was that I could not get any late checkout not even beyond 11:00 AM. I could continue with the cascade of lies (no upgrades had been available, assistant GM will call you, acknowledged diamond status) and non-existent customer service, but I will just say this: they don't care about their customers if they don't care about their diamond members. HHonors people stay across the street at the Hilton or HGI, but avoid this place like the plague. Hilton Customer Service did take care of the Embassy Suites incompetence, and I am still waiting on the call from the GM that was promised at 9:03 AM yesterday.…
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Go across the street to one of the other hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 16 Jun 2022
Dear kendall b, Thanks for sharing your review with us. Your patronage is much appreciated. Please accept my sincere apology that you were not recognized as a Hilton Honors Diamond Member upon check-in; this is certainly not our standard. Additionally, I apologize that we were unable to fulfill your request for a late check-out and that you did not achieve comfortable sleep due to the pillows. We are pleased that we were able to speak to you regarding your concerns and appreciate you providing us feedback. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 9 nights and want you all to be super aware of cleaning policy they only will come to your room Tuesday and Fridays. Otherwise you need to take out your own trash and change your own linens so if you have dogs and can't have them clean at that moment on Tuesday and Friday your out of luck. Probably not an issue if you don't have pets. But when I asked for them to come after a week they only said didn't they come by. Which yes they did but we had 2 dogs and it wasn't a good time. I said can they at least bring linens and they seemed very put out. Sorry but we have been here a week and I have been taking my trash out as they have little trash cans. They seemed to not care and was my fault for not having them clean when they stopped by. Then condensendingly say have a nice day when it was apparent they where not helpful. They said you can request cleaning to get trash to which I replied that's what I'm doing by asking you to let housekeeping know we need trash taken out and linens. I noticed other people just put the trash outside the doors. I guess that's normal practice during Covid.…
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Date of stay: April 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 5 May 2021
Dear koskocm, Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I'm sorry that you did not enjoy your visit. We've had to adjust how we service occupied rooms during the pandemic; I regret that we appeared unaccommodating. We appreciate the feedback and hope to have the opportunity to better serve you in the future. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I expected a lot more from this hotel. The room smelled of extreme disinfectant- a real buzz kill. They could have invested in a pleasant room freshener. The refrigerator was not cold. There were no bathrobes. The shower soap was extremely tiny. No stir sticks for coffee. 20.00 for hamburger and fries. The only thing good was the omelette at breakfast. Coffee just okay. We will not be staying there again.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 7 Feb 2022
Dear V4992RFellenp, I’m sorry that our hotel and guest offerings left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression and that you did not have the experience you've come to expect. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope to welcome you for a more favorable impression. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A/C did not work properly, room stayed humid and smelled musty, housekeeping did not service our room on day 2, coffee and snack bar did not get restocked in our premium suite like advertised. Full size Beds and furniture were hard as a rock. The front desk ladies were very nice and helpful. But could not do much after hours with some of our issues. Grapevine is known for its Christmas decorations, but all this hotel put up was a tree and a couple of fake presents under it by the reception desk. We talked to several other people that were disappointed in this as well.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 29 Dec 2021
Dear jeremy341, We are disheartened that you did not enjoy your visit. I sincerely regret that you experienced issues with temperature control. We know that comfort levels may vary when it comes to people entering your space during a pandemic. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. I’m sorry we disappointed you and hope to have the opportunity to serve you better in the future. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They have obviously changed their policies without the customer in mind. The way I was treated at the front desk was unprofessional and rude. When I arrived at the hotel after 5 + hours of driving I was charged for “incidentals that were not even shown or explained online and still have not recovered and the online price was not honored that I reserved the room due to the additional fees. No hotel had the right to arbitrarily charge someone for “incidentals” and then when asked to provide the policy in writing to refuse to do so. When I called the 800 number and spoke to the representative , she told her she did it because I had a debit card. That was not the case either because it is clear that I paid with a credit card; the same credit card I used when I made the reservation. I even had the woman repeat the last 4 digits to ensure I used the SAME card and that was not what I was told to me at the front desk. I was told that that is something that was just done with this hotel chain and I MIGHT get it back. I called the 800 number and a representative took notes and opened a case on the matter. I was then contacted by a Quitta Johnson who is part of the escalation team. She was very unconcerned, and dismissive and then made the accusation that I booked my room through a third party site which is the reason for the fee, that too is untrue. I booked directly on Hilton’s website and even logged into the site with my honors member number and Password. This whole ordeal has been outrageous and I grew tired of the back and forth over the mischarging, misinformation and random policy enforcement. I requested a full refund because of this inconvenience and she flat out refused and then told me that she is the final authority and it will not be going any further as fas as she was concerned and is now unresponsive to any correspondence.…
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Review collected in partnership with Embassy Suites Hotels
Date of stay: April 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Marketing at Embassy Suites by Hilton Grapevine DFW Airport North
Responded 30 Apr 2021
Dear themailbox05, Thank you for taking the time to share your review. Upon check-in a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. This is the industry standard. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Obed Morales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abby B asked a question Jun 2022
1 contribution
greecelightning asked a question May 2022
Lindale, Texas72 contributions29 helpful votes
Answer from Ed R
May 2022 |
My room was towards the front. Quiet. 5fl.
Ruth N asked a question Dec 2020
Humble, Texas
Answer from humble1914
Dec 2020 |
Greetings, Happy Holidays!!!!
The hotel dosen't have activites for the children but you can take 15 min walk to Grapvine Mill Mall. They have plenty of activities for the children.
Mona T asked a question Aug 2020
Gregjr asked a question Apr 2020
Austin, Texas38 contributions6 helpful votes
Answer from Bill H
Apr 2020 |
they do have a heated pool
1234567
Jacque A wrote a tip Dec 2022
Dallas, Texas39 contributions7 helpful votes
"Do research about the value of your catalytic converter on your vehicle. If high in demand don't stay there."Read full review
Txtravler51 wrote a tip Nov 2022
Fort Worth, Texas133 contributions11 helpful votes
"Get up early for the breakfast then go back to bed. If you wait till 8:30 or 9 it will be very crowded!"Read full review
clwilson91 wrote a tip Oct 2022
3 contributions
"This hotel has a glassed-in elevator and open walk ways. If you are afraid of heights, ask for a room on a low floor."Read full review
kendall b wrote a tip Jun 2022
Texas71 contributions35 helpful votes
"Go across the street to one of the other hotels"Read full review
123456…
PRICE RANGE
₱8,740 - ₱13,026 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites grapevine, grapevine embassy suites
LOCATION
United StatesTexasGrapevine
NUMBER OF ROOMS
329
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Claim Your ListingEMBASSY SUITES BY HILTON GRAPEVINE DFW AIRPORT NORTH - UPDATED 2023 Hotel Reviews & Price Comparison (TX) - Tripadvisor
Frequently Asked Questions about Embassy Suites by Hilton Grapevine DFW Airport North
Which popular attractions are close to Embassy Suites by Hilton Grapevine DFW Airport North?
Nearby attractions include The Escape Game Grapevine (0.9 km), SEA LIFE Grapevine (0.8 km), and Grapevine Mills (1.1 km).
What are some of the property amenities at Embassy Suites by Hilton Grapevine DFW Airport North?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Grapevine DFW Airport North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Grapevine DFW Airport North?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Grapevine DFW Airport North?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Grapevine DFW Airport North?
Conveniently located restaurants include Rainforest Cafe, Blue Goose Cantina, and Chick-fil-A.
Are there opportunities to exercise at Embassy Suites by Hilton Grapevine DFW Airport North?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Grapevine DFW Airport North have an airport shuttle?
Yes, Embassy Suites by Hilton Grapevine DFW Airport North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites by Hilton Grapevine DFW Airport North have airport transportation?
Yes, Embassy Suites by Hilton Grapevine DFW Airport North offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Grapevine DFW Airport North?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Grapevine DFW Airport North offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.