US Postal Service Reviews: What Is It Like to Work At US Postal Service? | Glassdoor
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US Postal Service Reviews

2.9

39% would recommend to a friend

(17173 total reviews)

Louis DeJoy

24% approve of CEO

Ratings by category

3.6

Compensation and Benefits

3.4

Diversity & Inclusion

3.2

Career Opportunities

2.4

Culture & Values

2.2

Senior Management

2.1

Work/Life Balance

Ratings distribution

5 stars

0

4 stars

0

3 stars

0

2 stars

0

1 star

0

US Postal Service has an employee rating of 2.9 out of 5 stars, based on 17,173 company reviews on Glassdoor which indicates that most employees have an average working experience there. The US Postal Service employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.4 stars).

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "It's a very good job graet people to work with and the pay is good.(in 3133 reviews)
  • "Benefits are good that’s and it also comes with other advantages that you can look up on google(in 2067 reviews)
  • "Money is good but not compared to the time you put in to get it.(in 588 reviews)
  • "many great people to work with and all the carriers are open and willing to help at anytime(in 406 reviews)
  • "The postal service used to be a great place to work for good benefits and job security.(in 311 reviews)
Cons

Ratings by Demographics

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Found 17,173 of over 18K reviews

Updated Apr 29, 2024

    1. 5.0
      Feb 15, 2024
      Rural Carrier Associate
      Former Employee, less than 1 year
      Gorham, ME
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you have the stamina and willingness to bust your hump, you'll do very well. The job pays well and you'll have a lot of support.

      Cons

      If you are coming from any kind of sedentary work (desk job) then be prepared to work harder than you have ever worked. Do not go into this job expecting to just stuff mail in mailboxes.

      1
      1. 3.0
        Apr 15, 2024
        Postal Support Employee (PSE)
        Former Employee, more than 1 year
        Marietta, OH
        Recommend
        CEO Approval
        Business Outlook

        Pros

        There was a lot of opportunity to pick up hours, as folks often didn't want to work/took advantage of their temporary employees. I listed this as full-time, but technically I was "contract', which meant I didn't have a guarantee of anything; despite this, I was able to work 40+ hours nearly every week because of coverage needing done.

        Cons

        I literally became everything for every role. I was a trained as a clerk, but I managed to sort packages, letters, ran the front desk (which included bulk mailing, passport sales, retail sales), ran operations, filled in as temporary supervisor (which seems, to me, above the rank of a contracted employee), worked 7 days at a time for long periods of time, delievered mail on route, became custodian when the custodian retired, performed lawn care, and even drove 2 hours away to Columbus at times to do additional training for newer recruits that came in. Aside from this, the only way to advance your career here is to either wait for somebody to retire, or die. That sounds morbid and extreme, but I was offered multiple opportunities for advancement, and every single one was swept away by either somebody with a higher tenure, or somebody choosing not to retire after all and wanted to stay an additional year or two.

      2. Join the US Postal Service team
        1. 3.0
          Mar 24, 2024
          Mail Handler
          Former Employee, more than 3 years
          Jacksonville, FL
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Plenty of Work that needs to be done- plenty of opportunity for overtime. Job Security- there is always plenty of work to be done. Only High School education required- no further education needed. Can use headphones at work to keep to yourself- only need to coordinate with other employees at certain locations at the warehouse.

          Cons

          Lots of Nepotism- people with connections with management will always be favored. High School like environment- there is a lot of drama between the workers. Ignorance if rampant do not expect any high level of understanding/compassion or nuisance here. Management expects you to not have a life and will pressure you to do the overtime- they really do not care for safety and just want bodies sorting mail. The union will not really protect you they are typically in bed with management. Hard Workers are typically punished with doing more work while other workers especially more senior workers will disappear. The whole area is ran very inefficiently they make little to no strides of utilizing newer technologies and so many mistakes lead to inefficiency. Lastly expect some preferences by your skin color, and your sex. Example, if your a man you are expected and will be placed to do the heavier loads, and more taxing sections of the Post Office.

          1
          1. 4.0
            Apr 4, 2024
            Regular Rural Carrier
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Unionized, retirement, holiday pay, annual, sick leave, pay when career, overtime pay, regular raises, healthcare benefits, some independent working conditions but that has declined drastically with the GPS monitoring and upper management scrutiny, availability to climb company ladder

            Cons

            Micromanagement, no work/life balance, understaffed, low starting wages, inconsistent practices, overworked, treated like a robot or number not a human being, inconsistent disciplinary actions, inconsistent working policies, promotes “safety” and doesn’t provide “safe” vehicles (LLV) extensively difficult/time consuming vetting and/or training process, bi-weekly pay system that has had multiple failures in last yr, no flexibility with schedule aside from being forced to work more, unreasonable and unrealistic work loads, inconsistent end times, not a job for someone who’s not a workaholic or has small children/family/wants to go to school/wants to work part-time or casual, although many starting positions are advertised as being PT or casual.

            5
            1. 2.0
              Apr 25, 2024
              AA(Amazon Associate)
              Former Employee, less than 1 year
              Stevens Point, WI
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Pay, available hours, quitting was a pro

              Cons

              Was treated less than for being an amazon sunday employee. Usps employees were mostly rude and were only looking out for themselves. Like every man for himself. Was never told were to put my stuff, where the restrooms were, had no idea who were managers or anyones name for that matter. Got called multiple times during route(s) from whoever was in charge that day harassing me about when Id be done. Started at 630am wouldn't get done until 830pm. Every "manager" wanted things done differently so everyday you'd come in it was a chaotic circus with new circus clowns. Nightmare place to work.

              1. 4.0
                Apr 22, 2024
                Regular Rural Carrier
                Current Employee, more than 5 years
                Kalamazoo, MI
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Started as an RCA 6 years ago. Made regular 3 years ago, currently on a 43J route and my base pay is $60K. Wanted to share if anyone wanted to gage how long it takes to make "X" amount. When I first made regular it was $40K, even with the wage theft I'm still up 20K in a matter of 3 years. Hopefully it still climbs

                Cons

                Obviously it could've been much more without the wage theft and I have to make sure I do every possible scan Everytime so I can maintain the pay I do have.

                1. 4.0
                  Mar 29, 2024
                  Clerk
                  Current Employee, more than 3 years
                  Grand Rapids, MI
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  USPS is a huge organization, so there's plenty of opportunities to work in pretty much any field you desire if you want to grow your career. Every job / department that you'd find in a Fortune 500 company also exists at USPS. I have found management to be supportive of employees who express an interest in advancing. Also, being that we're federal, the benefits are second to none, particularly the retirement benefits.

                  Cons

                  Mail volume goes down year after year. I would love to retire from the company, but I'm in my thirties, and I have serious concerns about whether USPS will still exist when I'm at retirement age. If it is still around, I can guarantee that it's going to be a much smaller company than it is today. Plants are being consolidated as I write this.

                  1
                  1. 3.0
                    Mar 24, 2024
                    City Mail Carrier
                    Current Employee, less than 1 year
                    Santa Barbara, CA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    The pros were: daily exercise, independence, cool co-workers, health insurance, getting to know the area better.

                    Cons

                    6 day workweek. Physical exhaustion from walking 12.8 miles per day (roughly 27,000 steps). Insane hours during holidays (7am-9:30pm, roughly). Outdated, unsafe work vehicles. A company mentality that feels a bit militaristic and treats you like a cog in the machine. Also, you begin as a "Part Time Flex", which, ironically, is more akin to "Full Time Mercenary". They will work you to the bone and squeeze you for everything they can. Literally everyone I went to training with quit within a month or two, and I don't blame them one bit. For some reason I persisted and made it to the other side. I was made "regular" extremely quickly, but one day, I just knew in my heart it wasn't for me and left the job. No regrets.

                    1
                    1. 1.0
                      Feb 13, 2024
                      Rural Carrier Associate (RCA)
                      Current Employee, less than 1 year
                      Kingston, GA
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      This is position is part time and it could take a year or more to move into a full time position due to the small number of positions that open up as well as these full time positions are made available to other full time employees based on tenure. Once you are full time benefits are good but don’t expect them right away.

                      Cons

                      Expectations to complete delivery routes are unrealistic. Despite increases in the amount of mail and the enormous amount of Amazon packages there has been no increase in the time allowed to complete a mail route in many, many years and there has been no routes split to accommodate these increases. This forces the carriers to drive in an unsafe manner and break most of the rules taught during the training period. I was put in several dangerous positions while in training strapped into a seat in the back of the mail truck. USPS is separated between Management and Union workers. There is constant disputes. Many managers are not interested in improving the situation. Instead they want to squeeze the employees so that that the managers get promoted and bonuses. All this while the employees (ie the employees in offices and in the field) are forced to work faster and more dangerously. All of my fellow employees were very unhappy with the conditions of their job and constantly bad mouthing the PostMaster who would constantly micro manage and berate them.

                      3
                      1. 2.0
                        Apr 18, 2024
                        Sales Service/Distribution Associate
                        Former Employee, less than 1 year
                        New Cumberland, PA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        The usps pays well. They do COLA increases and the benefits are good, you get a pension when you retire

                        Cons

                        They work you like a dog. There’s competition amongst employees because you are not hired as a regular employee you basically have to wait until someone at your office retires to become a regular clerk and then with that comes additional rights, like you don’t have to clean anymore, you get a set schedule, etc. when you are not a regular clerk, they work you like a slave. 6 days a week, 7 days during the holiday season. They send you to different offices, most of the clerks are very nasty to new people.

                      Viewing 1 - 10 of 17,173 Reviews

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                      Paralegal

                      I did an interview with the team and the hiring manager for a role. Now I have an interview with the HR team for the role. Is there anything that I should expecting and prepare when interviewing with HR for a role? I’m nervous because it’s HR. 😅

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                      Digital Marketing Manager

                      Why do recruiters set up a call, email you the day of the call saying "looking forward to chatting", leave you waiting and ghost you? You'll be hearing from me LinkedIn!

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