US Postal Service Reviews
39% would recommend to a friend
(17173 total reviews)
Louis DeJoy
24% approve of CEO
US Postal Service has an employee rating of 2.9 out of 5 stars, based on 17,173 company reviews on Glassdoor which indicates that most employees have an average working experience there. The US Postal Service employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.4 stars).
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "It's a very good job graet people to work with and the pay is good." (in 3133 reviews)
- "Benefits are good that’s and it also comes with other advantages that you can look up on google" (in 2067 reviews)
- "Money is good but not compared to the time you put in to get it." (in 588 reviews)
- "many great people to work with and all the carriers are open and willing to help at anytime" (in 406 reviews)
- "The postal service used to be a great place to work for good benefits and job security." (in 311 reviews)
- "Poor management and always under staffed so they expect everyone to work extra hard while trying to cut hours." (in 1906 reviews)
- "Hours are long and make it hard to balance work/life for those who are in school or have families" (in 967 reviews)
- "No work/life balance until you make regular and even then it’s still a lot." (in 416 reviews)
- "The supervisors are horrible." (in 405 reviews)
- "Hard working job and long hours" (in 290 reviews)
Ratings by Demographics
This rating reflects the overall rating of US Postal Service and is not affected by filters.
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Found 17,173 of over 18K reviews
Updated Apr 29, 2024
- 5.0Rural Carrier AssociateFormer Employee, less than 1 yearGorham, ME
Pros
If you have the stamina and willingness to bust your hump, you'll do very well. The job pays well and you'll have a lot of support.
Cons
If you are coming from any kind of sedentary work (desk job) then be prepared to work harder than you have ever worked. Do not go into this job expecting to just stuff mail in mailboxes.
1 - 3.0Postal Support Employee (PSE)Former Employee, more than 1 yearMarietta, OH
Pros
There was a lot of opportunity to pick up hours, as folks often didn't want to work/took advantage of their temporary employees. I listed this as full-time, but technically I was "contract', which meant I didn't have a guarantee of anything; despite this, I was able to work 40+ hours nearly every week because of coverage needing done.
Cons
I literally became everything for every role. I was a trained as a clerk, but I managed to sort packages, letters, ran the front desk (which included bulk mailing, passport sales, retail sales), ran operations, filled in as temporary supervisor (which seems, to me, above the rank of a contracted employee), worked 7 days at a time for long periods of time, delievered mail on route, became custodian when the custodian retired, performed lawn care, and even drove 2 hours away to Columbus at times to do additional training for newer recruits that came in. Aside from this, the only way to advance your career here is to either wait for somebody to retire, or die. That sounds morbid and extreme, but I was offered multiple opportunities for advancement, and every single one was swept away by either somebody with a higher tenure, or somebody choosing not to retire after all and wanted to stay an additional year or two.
- 3.0Mail HandlerFormer Employee, more than 3 yearsJacksonville, FL
Pros
Plenty of Work that needs to be done- plenty of opportunity for overtime. Job Security- there is always plenty of work to be done. Only High School education required- no further education needed. Can use headphones at work to keep to yourself- only need to coordinate with other employees at certain locations at the warehouse.
Cons
Lots of Nepotism- people with connections with management will always be favored. High School like environment- there is a lot of drama between the workers. Ignorance if rampant do not expect any high level of understanding/compassion or nuisance here. Management expects you to not have a life and will pressure you to do the overtime- they really do not care for safety and just want bodies sorting mail. The union will not really protect you they are typically in bed with management. Hard Workers are typically punished with doing more work while other workers especially more senior workers will disappear. The whole area is ran very inefficiently they make little to no strides of utilizing newer technologies and so many mistakes lead to inefficiency. Lastly expect some preferences by your skin color, and your sex. Example, if your a man you are expected and will be placed to do the heavier loads, and more taxing sections of the Post Office.
1 - 4.0Regular Rural CarrierCurrent Employee
Pros
Unionized, retirement, holiday pay, annual, sick leave, pay when career, overtime pay, regular raises, healthcare benefits, some independent working conditions but that has declined drastically with the GPS monitoring and upper management scrutiny, availability to climb company ladder
Cons
Micromanagement, no work/life balance, understaffed, low starting wages, inconsistent practices, overworked, treated like a robot or number not a human being, inconsistent disciplinary actions, inconsistent working policies, promotes “safety” and doesn’t provide “safe” vehicles (LLV) extensively difficult/time consuming vetting and/or training process, bi-weekly pay system that has had multiple failures in last yr, no flexibility with schedule aside from being forced to work more, unreasonable and unrealistic work loads, inconsistent end times, not a job for someone who’s not a workaholic or has small children/family/wants to go to school/wants to work part-time or casual, although many starting positions are advertised as being PT or casual.
5 - 2.0AA(Amazon Associate)Former Employee, less than 1 yearStevens Point, WI
Pros
Pay, available hours, quitting was a pro
Cons
Was treated less than for being an amazon sunday employee. Usps employees were mostly rude and were only looking out for themselves. Like every man for himself. Was never told were to put my stuff, where the restrooms were, had no idea who were managers or anyones name for that matter. Got called multiple times during route(s) from whoever was in charge that day harassing me about when Id be done. Started at 630am wouldn't get done until 830pm. Every "manager" wanted things done differently so everyday you'd come in it was a chaotic circus with new circus clowns. Nightmare place to work.
- 4.0Regular Rural CarrierCurrent Employee, more than 5 yearsKalamazoo, MI
Pros
Started as an RCA 6 years ago. Made regular 3 years ago, currently on a 43J route and my base pay is $60K. Wanted to share if anyone wanted to gage how long it takes to make "X" amount. When I first made regular it was $40K, even with the wage theft I'm still up 20K in a matter of 3 years. Hopefully it still climbs
Cons
Obviously it could've been much more without the wage theft and I have to make sure I do every possible scan Everytime so I can maintain the pay I do have.
- 4.0ClerkCurrent Employee, more than 3 yearsGrand Rapids, MI
Pros
USPS is a huge organization, so there's plenty of opportunities to work in pretty much any field you desire if you want to grow your career. Every job / department that you'd find in a Fortune 500 company also exists at USPS. I have found management to be supportive of employees who express an interest in advancing. Also, being that we're federal, the benefits are second to none, particularly the retirement benefits.
Cons
Mail volume goes down year after year. I would love to retire from the company, but I'm in my thirties, and I have serious concerns about whether USPS will still exist when I'm at retirement age. If it is still around, I can guarantee that it's going to be a much smaller company than it is today. Plants are being consolidated as I write this.
1 - 3.0City Mail CarrierCurrent Employee, less than 1 yearSanta Barbara, CA
Pros
The pros were: daily exercise, independence, cool co-workers, health insurance, getting to know the area better.
Cons
6 day workweek. Physical exhaustion from walking 12.8 miles per day (roughly 27,000 steps). Insane hours during holidays (7am-9:30pm, roughly). Outdated, unsafe work vehicles. A company mentality that feels a bit militaristic and treats you like a cog in the machine. Also, you begin as a "Part Time Flex", which, ironically, is more akin to "Full Time Mercenary". They will work you to the bone and squeeze you for everything they can. Literally everyone I went to training with quit within a month or two, and I don't blame them one bit. For some reason I persisted and made it to the other side. I was made "regular" extremely quickly, but one day, I just knew in my heart it wasn't for me and left the job. No regrets.
1 - 1.0Rural Carrier Associate (RCA)Current Employee, less than 1 yearKingston, GA
Pros
This is position is part time and it could take a year or more to move into a full time position due to the small number of positions that open up as well as these full time positions are made available to other full time employees based on tenure. Once you are full time benefits are good but don’t expect them right away.
Cons
Expectations to complete delivery routes are unrealistic. Despite increases in the amount of mail and the enormous amount of Amazon packages there has been no increase in the time allowed to complete a mail route in many, many years and there has been no routes split to accommodate these increases. This forces the carriers to drive in an unsafe manner and break most of the rules taught during the training period. I was put in several dangerous positions while in training strapped into a seat in the back of the mail truck. USPS is separated between Management and Union workers. There is constant disputes. Many managers are not interested in improving the situation. Instead they want to squeeze the employees so that that the managers get promoted and bonuses. All this while the employees (ie the employees in offices and in the field) are forced to work faster and more dangerously. All of my fellow employees were very unhappy with the conditions of their job and constantly bad mouthing the PostMaster who would constantly micro manage and berate them.
3 - 2.0Sales Service/Distribution AssociateFormer Employee, less than 1 yearNew Cumberland, PA
Pros
The usps pays well. They do COLA increases and the benefits are good, you get a pension when you retire
Cons
They work you like a dog. There’s competition amongst employees because you are not hired as a regular employee you basically have to wait until someone at your office retires to become a regular clerk and then with that comes additional rights, like you don’t have to clean anymore, you get a set schedule, etc. when you are not a regular clerk, they work you like a slave. 6 days a week, 7 days during the holiday season. They send you to different offices, most of the clerks are very nasty to new people.
US Postal Service Reviews FAQs
- US Postal Service has an overall rating of 2.9 out of 5, based on over 18,485 reviews left anonymously by employees. 39% of employees would recommend working at US Postal Service to a friend and 32% have a positive outlook for the business. This rating has decreased by 1% over the last 12 months.
- 39% of US Postal Service employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Postal Service 2.1 out of 5 for work life balance, 2.4 for culture and values and 3.2 for career opportunities.
- According to reviews on Glassdoor, employees commonly mention the pros of working at US Postal Service to be management, career development, benefits and the cons to be culture, workplace.