Using your Dodo mobile

Need to upgrade?

How do I change my plan?

To make changes to your Dodo Mobile plan login to MyDodo

1. Select your mobile from ‘My services’.

2. Click the ‘CHANGE PLAN’ button*.

3. From the list, select the plan you want, and click ‘SUBMIT’

How long does it take?

Changes to your plan take immediate effect.

I'm on a contract, can I still change my plan?

Contracted customers can upgrade at any time.

Switching to a lower plan may incur a plan switch fee.

*If you are on an older plan and are unable to change your plan online, you will need to login to MyDodo and submit an online request.

To use MMS, simply call us on 13 36 36 to activate this service.

Related

What are the mobile data and MMS settings?

Usage summary

Log in to MyDodo to check your mobile usage. Select your mobile from ‘My services’ and you will see a summary of your remaining data and international calling credit.

We will also send you SMS notifications to let you know when you have 1GB of data remaining, 500MB of data remaining, an when you have exhausted your data allowance.

Once you have used your data allowance plus eligible banked data your speed will be slowed, however you won’t be charged any excess data fees!. You can purchase an additional 5GB of data for $10 via MyDodo.

*If you’re on an older plan (signed up before March 1 2023) we will send you SMS notifications to let you know once you have used 50%, 85% and 100% of your included data allowance, and be subject to excess data charges. Please refer to your plan details for information on your inclusions.

Related

If you signed up for Dodo Mobile after March 1 2023, click here to see what Add-ons are available!

Activating Voicemail

To activate your voicemail service, dial 321 on your mobile handset and press the send/call button on your phone.

This will then take you to a menu, please follow the prompts to complete the activation.

Deactivating Voicemail

If you wish to deactivate your voicemail service, dial ##004# or ##21# on your mobile handset and press the send/call button.

International Mobile Roaming is not available on Dodo Mobile services.

If you want to continue using your mobile phone overseas, we recommend purchasing a pre-paid SIM from a local mobile operator when you arrive at the overseas destination.

Data banking is a great feature available to Dodo mobile customers on certain plans. It allows you to bank your unused data from the previous billing period to the current billing period. This ensures that you receive the full value from your data plan inclusions*.

Example

If you were on the 45GB plan and only used 25GB for the month, the remaining 20GB would be banked and will be added to the next month’s data allowance. This means that you would have 65GB for the next month.

What’s the catch?

There is no catch, to enjoy Dodo mobile Data Banking, you need to be on an eligible plan, and make sure that you monthly bill is paid on time.

*Data Banking is capped at 500GB per month, click here for more information, and is only available on plans signed up after March 1^st, 2023.

Related

What happens if I use all my data, will I be charged excess data fees?

Data Banking, why didn't my unused data roll-over?

Availability

Data banking is only available to customers on plans that include Data banking*.

Make sure your payments are up to date

If you have a plan that includes Data banking, failing to pay on-time will cause you to forfeit all banked data.

*Data Banking is only available on plans signed up after March 1 2023.

Related

What is Data Banking?

Once you have used your data allowance plus eligible banked data your speed will be slowed, however you won’t be charged any excess data fees!

Click here to learn more about "Stay Connected no excess data charges".

If you’re on an eligible Dodo mobile plan, you can purchase add on packs through your MyDodo account. Simply select your mobile service, then click the "BUY ADD ONS" button.

Related

What is "Stay Connected no excess data charges" data?

What is Data Banking?

How do I purchase an add-on?

Every new Dodo mobile plan comes with “Stay Connected” data this means if you use up your monthly data allowance plus eligible banked data, your speed of internet connection will reduce.

This will allow you to do most of the things you would normally do, only at slower speeds including but not exclusively to surfing the web, email, WhatsApp, Facebook, Maps, and limited video streaming.

Your full speeds will return at the beginning of the next billing cycle, alternatively grab one of our great value top ups through your MyDodo account - $10 for 5GB.

Related 

How do I purchase an add-on?

WiFi Calling allows you to make calls and send SMS and MMS over a WiFi network, and is available to Dodo customers on certain plans as set out on the Dodo website.

To use WiFi Calling you’ll need;

• A compatible mobile device, which includes the Apple iPhone 6 onwards, Apple Watch 3 onwards, Samsung Galaxy S7 onwards, Note 5 onwards, Google Pixel 2 onwards, LG G6 onwards.

• To enable WiFi Calling on your compatible device.

• Be connected to a WiFi network.

 
Related
 
What handsets are compatible with WiFi Calling?

How do I enable WiFi Calling?

By default, WiFi Calling is not enabled on most mobile devices, so you’ll need to update your device settings and turn on Wifi Calling so that it is enabled. For assistance to enable your device settlings for Wifi Calling, please refer to the instructions listed below for commonly used devices: 

Enabling Wifi Calling on Apple iPhone

Once the required update has been made for your Apple iPhone, follow the below steps to request WiFi Calling.

• Tap Settings icon on Home screen

• Tap Mobile menu item

• Tap WiFi Calling

• switch the WiFi Calling on This iPhone slider to On

• You'll see a warning about location data and what your carrier collects. Tap Enable to turn on WiFi Calling.

Enabling Wifi Calling on Samsung

Once you have installed the latest software update, go into settings to turn WiFi Calling ON.

• Open Apps icon

• Locate Settings icon

• Select Connections

• Click WiFi Calling

• Select ON to enable WiFi Calling

Please note that the above instructions should be used as a guide only, and may not be suitable for your mobile device. If you are unable to enable your device settings to allow WiFi Calling by using the instructions noted above, please refer to your device manual or manufacturer for more information.

Related
 
What handsets are compatible with WiFi Calling?

WiFi Calling is available on a number of mobile devices, these include:

• Apple iPhone 6 onwards, Apple Watch 3 onwards
• Samsung Galaxy S7 onwards, Note 5 onwards
• Google Pixel 2 onwards
• LG G6 onwards

If your device is not listed above please refer to your device manual or manufacturer for more information.

* This service is not compatible with e-SIM or any devices (like watches) that use e-SIM to connect to the mobile network.
 

Related
 
How do I enable WiFi Calling?