7,434 total
I went to the website to get an idea of what could be added to a older laptop to speed it up, I ordered it, and the laptop sped up to to almost what my desktop can do. The old boot up took about 5 minutes without an exaggerated guess, after installing the ram and ssd it takes less than 30 seconds now, and again without an exaggerated guess. I will deffinatly go to the site again when I get another slow pc.
Date of experience: April 09, 2024
I have purchased several memory products from Crucial in the past. Each and every time, I received the items I ordered before or on the estimated delivery date. Cost of the memory was well with my budget, and I never had a "dead on arrival" problem. I will continue to make Crucial my first stop when shopping for PC memory projects.
Date of experience: April 10, 2024
I called in to check on the shipment status of my T705 order to Canada as it did not show a shipping status after a few days on line.
I explained to the CSR that I was under a time crunch to finish a PC build by that Friday. He was able to release the order and have it shipped that day. It arrived the next day, 2 days ahead of my deadline.
This was the best support received from any of the PC component companies I dealt with for this client's PC build.
I'll definitely be using Crucial products in the future.
Date of experience: April 06, 2024
I tried to use the computer scan tool to see what was best for upgrades, but it wouldn't run on my computer. Fortunately the person at the chat help was able to find that for me.
Once the upgraded ram was installed all the issues with my computer were fixed.
Date of experience: April 09, 2024
I had accidently selected the wrong internal memory card for my pc, and when I called for assistance, my call was answered promptly and the technician assisted me with the scan of my machine, helped process the return, and helped me acquire the RAM that was proper for my pc as well as an external sssd. I would recommend crucial to anybody who needed parts or upgrades.
Date of experience: April 09, 2024
I bought a 8gb ram stick for my Acer Nitro 5. I accidentally bought the 2400 instead of 3200. So I bought the 3200 after. Once I received both items. I eventually returned the 2400 ram stick (way before the refund expiration period ended) . The parcel was signed for and I didn’t receive the refund. So I got in contact. They said I had to wait a certain time for the refund to process and get the money in my account which is understandable. The time passed and I still didn’t get the money. So I got in contact and they said that it would go through the ‘concerned team’. I’ve waited close to a month to just get £20 back and I still haven’t received it! The live chat is terrible especially on mobile and I’ve had to go out of my way twice to give my information and chase up on the refund! I wouldn’t recommend even buying from them plus their free delivery takes almost 2 weeks. Such a bad experience!
Date of experience: March 30, 2024
Reply from Crucial.com
Hello Christian,
Thank you for sharing your feedback.
We are very sorry to know that you had the frustrating experience about the order. We completely understand the frustration that comes with a setback like this. We are reviewing the details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Got the wrong RAM (SODIMM vs UDIMM). Instead of swapping 1 for 1 (same price) I was told to "buy the new and we'll send you info on how to return wrong item." Suffice to say, new RAM shows up before return instructions... OBTW, still waiting on that return info!!!
Date of experience: April 04, 2024
Performance no major change. I ordered Crucial MX 500 ssd and 16GB 2400 RAM from crucial US website. Price was too high compared to Samsung and delivery was not smooth. I have Dell Inspiron Laptop and my other laptop have Samsung. Installation and Software was easy. I had difficulty to clone SSD due to lack of instructions.
Date of experience: March 29, 2024
Reply from Crucial.com
Hello Neel,
Thank you for recently purchasing one of our award-winning products. We value your business and appreciate your providing feedback on your experience.
We apologize for any inconvenience during the cloning process with your new SSD. We will be reaching out to you directly to happily assist with troubleshooting this issue.
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
The Crucial Team
SSD increased computer speed 3 fold. Easy installation. Only issue was cloning software. Would not initiate transfer. Chat with tech who suggested loading software on removable drive. Did so and cloning hard drive went well.
Date of experience: April 05, 2024
Ordered RAM and an SSD stick. Delivered promptly. Very easy to install and working just fine. Great and affordable way to update/upgrade a laptop!
Date of experience: April 05, 2024
I really like their website is designed. It was so easy to read. And very easy with exchanges. There was no hassle. Great with communication. I will definitely keep using Crucial.
Date of experience: March 20, 2024
The compatibility system made sure I got the right RAM upgrade for the wife and i's laptops. Now our gaming experience is great not sub-par.
Date of experience: April 07, 2024
Prompt shipment. Drop-in replacement for 1 TB HDD in PC works as expected. Fair price.
Date of experience: April 08, 2024
Every time I purchase anything from Crucial.com I feel like I'm getting the best upgrades for my dollar. In this case I upgraded my RAM and replaced the SSD in my Dell G5 laptop.
Before receiving my parts, I was able to watch videos on how to do the installation which gave me the confidence that I could get it right the first time.
Finally, the only reason I didn't give a 5-star is that the tracking information link did not work. Therefore, I was not able to see the progress of the package delivery. (The problem might have been the link that was generated as I figured out that it had too many numbers at the end of the string)
Date of experience: March 26, 2024
The M.2 (NVMe) shipped ontime and arrived quickly. However, it seems to be non-functional. I placed it in a USB-to-NVMe adapter to initialize it and start cloning the original in the laptop and I get the message: The request failed due to a fatal device hardware error. (Disk Management)
I tried 2 different (known working PCIE/NVMe) adapters and both the laptop it goes in and a desktop. I've done this many times before, so it should work.
Date of experience: April 11, 2024
Reply from Crucial.com
Hello Patrick,
Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day!
-The Crucial Team
Shipping method used took way too long for delivery.
Multiple entities handling the package makes tracking difficult also
Date of experience: April 09, 2024
Reply from Crucial.com
Hello William,
Thank you for sharing your feedback.
We are very sorry to know that you had the frustrating experience about the order. We completely understand the frustration that comes with a setback like this. We are reviewing the details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
The Crucial Team
Found exactly what I was looking for!
Smooth transaction.
For Canadians, expect someone at customs to generate some fees on your order as completing export forms aren't part of the deal when ordering, sadly.
Rej
Date of experience: March 26, 2024
I did the research using your scan tool and purchased and installed my added memory - Awesome !
Date of experience: April 08, 2024
I ordered memory ram, the memory never arrived. I called support and I was told the memory was out of stack. I was told I was going to get an and update email regarding the problem, but so far no emails no emails providing an eta, and still no memory.
Date of experience: April 03, 2024
Reply from Crucial.com
Hello Jose,
Thank you for sharing your feedback.
We are very sorry to know that you had the frustrating experience about the order. We completely understand the frustration that comes with a setback like this. We are reviewing the details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Your website is extremely user friendly making it easy to find the compatible upgrade needed.
Date of experience: April 03, 2024
