Crowne Plaza Times Square Manhattan, an IHG Hotel
1605 Broadway, New York City, NY 10019
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4.0
#366 of 498 hotels in New York CityLocation
4.8
Cleanliness
4.4
Service
4.1
Value
3.9
Nestled in the heart of Midtown, our hotel puts you directly on Broadway between 48th and 49th Streets at the doorstep of Times Square. Stay steps from the greatest musical theater in the world, surrounded by iconic New York landmarks, top Fortune 500 companies, and the city's best shopping. Perfecting the art of blended travel, our hotel puts you blocks from Central Park, Rockefeller Center, and Radio City Music Hall. When you're not exploring or heading to a meeting, unwind in spacious rooms with all the essentials, including workspaces. Relax, take in the city, and leave the details to us.
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Property amenities
Valet parking
Wifi
Coffee shop
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Paid wifi
Breakfast available
Vending machine
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
On-demand movies
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
Location
1605 Broadway, New York City, NY 10019
Getting there
Great for walkers
Grade: 100 out of 100
100
LaGuardia Airport
5.9 mi•
See all flights
Teterboro Airport
7.4 mi•
See all flights
50th St
2 min•New York City Subway
Rental Cars
542 Restaurants
within 0.3 miles
Reviews
4.0
12,229 reviews
Reviews Summary
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The Crowne Plaza Times Square Manhattan, an IHG Hotel, garners mixed reviews from guests. While the breathtaking views and prime location near Times Square are highlights, some guests have called out issues with room temperatures and outdated decor.
The hotel's atmosphere and amenities often fall short of expectations, with complaints about worn furnishings and insufficient facilities like fridges and microwaves. Despite some positive comments about the cleanliness and helpful staff, travelers frequently question the value, pointing to steep fees and service inconsistencies.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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12,229Reviews357Q+A100Room tips
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Detailed Reviews
Liam Stopforth wrote a review Feb 2024
Liverpool, England, United Kingdom4 contributions9 helpful votesHotel's Favorite
Ignore the negative reviews!! Currently staying at the hotel, checked in 01.02.2024.
Check in staff amazing, very friendly and welcoming.
Room on the 44th floor, excellent views!
Room was a little hot, just turned the heating off and opened the window, no issues at all. Then during the night I put the heating on lowest and the room was perfect.
Had a lovely breakfast in the little cafe by the lobby/reception.
Wifi, really good and fast.
Hotel bar and food, good staff very friendly.
Contacted guest services and 4 bottles of water were brought to my room within a few minutes. Again excellent.
A big fan of Times Square, its literally on the doorstep along with broadway. Amazing location.
Will stay here again.
My only negative,
Some of the light switches don’t work. However, doesn’t really bother me. But open and honest reviews require positive and negative. :-) (if any)
Check in staff amazing, very friendly and welcoming.
Room on the 44th floor, excellent views!
Room was a little hot, just turned the heating off and opened the window, no issues at all. Then during the night I put the heating on lowest and the room was perfect.
Had a lovely breakfast in the little cafe by the lobby/reception.
Wifi, really good and fast.
Hotel bar and food, good staff very friendly.
Contacted guest services and 4 bottles of water were brought to my room within a few minutes. Again excellent.
A big fan of Times Square, its literally on the doorstep along with broadway. Amazing location.
Will stay here again.
My only negative,
Some of the light switches don’t work. However, doesn’t really bother me. But open and honest reviews require positive and negative. :-) (if any)
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Date of stay: January 2024Trip type: Traveled solo
Value
Location
Service
Room Tip: Just enjoy your in New York!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrowneTSqManhattanGM, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Feb 3, 2024
Liam, it's heartening to hear you've enjoyed your stay at the Crowne Plaza Times Square Manhattan, especially your comments on our team members and our prime location. It's also wonderful to hear you had satisfactory experiences with breakfast, our Wi-Fi services, and bar amenities. About your comment on the room temperature, we're glad you found a comfortable balance with the heating. Regarding the light switches, we appreciate your honest feedback and will have our maintenance team look into it. Your level of satisfaction indicates that we're on the right path. We truly look forward to welcoming you back on your next trip to New York. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What can I say the Crowne Plaza really looked after me and my husband for my surprise 50th birthday. As soon as we arrived for my birthday they gave us free drink vouchers for a couple of alcoholic drinks and also some free cocktails and also gave us two When we arrived as it was for my 50th birthday the reception team were lovely they gave us some free drink vouchers for our stay and two free breakfasts which was so lovely and made the beginning of our trip extra special so thank you. When we arrived at the hotel we couldnt believe how big it was with either an escalator or lift to take you up to the reception area.
The hotel was lovely so modern and right in the heart of Times Square with fantastic views. We were on the 35th floor and the views were amazing. The room was so clean, modern and big. The rooms have black out curtains, are warm and the rooms are made up with clean bedding every day. Big TVs with hairdryers too. The beds are so big like super king size so we had a fantastic sleep all week. Fresh towels are put out in the bathroom each day and such a nice touch the complimentary small toiletries in the bathroom. The showers are so large and hot water so quickly.
One day was so magical as it was snowing all day so the views from our room was amazing looking down from so high up. The hotel was lovely decorated all for Christmas and we ate in the hotel restaurant once and the food was nice. The bar area was extra special as some lovely views so sit near the front to look over Times Square. Lovely touch near the lifts was a food/drink area where you can buy wine, coffee and other refreshments, fresh danishes for breakfast, lunches like sandwiches and baguettes and salads, lots of yummy cakes. We took a couple of cheese board boxes to our room one day which was lovely and the hotel are very flexible if you take food back to your room which is nice from outside places.
The concierge was extremely helpful and helped us book some sight saver passes which saved quite a bit of money and they helped out with us getting to and from places and provided maps too.
When we checked out the receptionist asked when we were leaving and gave us some more free drink vouchers for the bar to get a drink each until our transfer picked us up directly outside the hotel for the airport which was very kind.
So all in all the Crown Plaza we can’t thank you all enough you made this 50th birthday for me extra extra special and anyone wanting a fantastic stay in the heart of Times Square, New York we recommend here as the staff are lovely and friendly and the hotel is so modern you’d struggle to find somewhere as good. Thank you we loved it but so sad to leave but you made a couple from Nottingham, England have such a special memory that we will treasure always.
The hotel was lovely so modern and right in the heart of Times Square with fantastic views. We were on the 35th floor and the views were amazing. The room was so clean, modern and big. The rooms have black out curtains, are warm and the rooms are made up with clean bedding every day. Big TVs with hairdryers too. The beds are so big like super king size so we had a fantastic sleep all week. Fresh towels are put out in the bathroom each day and such a nice touch the complimentary small toiletries in the bathroom. The showers are so large and hot water so quickly.
One day was so magical as it was snowing all day so the views from our room was amazing looking down from so high up. The hotel was lovely decorated all for Christmas and we ate in the hotel restaurant once and the food was nice. The bar area was extra special as some lovely views so sit near the front to look over Times Square. Lovely touch near the lifts was a food/drink area where you can buy wine, coffee and other refreshments, fresh danishes for breakfast, lunches like sandwiches and baguettes and salads, lots of yummy cakes. We took a couple of cheese board boxes to our room one day which was lovely and the hotel are very flexible if you take food back to your room which is nice from outside places.
The concierge was extremely helpful and helped us book some sight saver passes which saved quite a bit of money and they helped out with us getting to and from places and provided maps too.
When we checked out the receptionist asked when we were leaving and gave us some more free drink vouchers for the bar to get a drink each until our transfer picked us up directly outside the hotel for the airport which was very kind.
So all in all the Crown Plaza we can’t thank you all enough you made this 50th birthday for me extra extra special and anyone wanting a fantastic stay in the heart of Times Square, New York we recommend here as the staff are lovely and friendly and the hotel is so modern you’d struggle to find somewhere as good. Thank you we loved it but so sad to leave but you made a couple from Nottingham, England have such a special memory that we will treasure always.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Jan 21, 2020
We appreciate the fantastic review, Jo! It's wonderful to hear that your celebration was such a success at Crowne Plaza Times Square Manhattan. We're glad that your visit went so smoothly and that you and the rest of your guests were able to enjoy your time with us. It was our pleasure having you join us for such a special occasion, and we look forward to welcoming you back again soon! Thanks again for sharing with us. Have a great day! Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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+1
We visited NY with family and stayed at the hotel from the 28th December for 5 days. The hotel is very central and very welcoming. As an Elite Spire member, my husband was gifted a daily $25 voucher towards food / drinks to be used in the hotel - we used it for breakfast at the cafe and just made up the difference with cash. We also received 2 drinks vouchers per room which was a nice gesture.
The rooms are spacious and light and perfect for a city break. We generally spend very little time in the room when we have such a short time in a city so we didn’t have any complaints here. If you’re interested in using the gym, it’s really good. I used it twice. It has so much equipment, I just wish I’d had more time and energy to use it more!
On New Year’s Eve we did the Starry Night package which was truly awesome. Our waiter was extremely attentive (sadly didn’t catch his name), which meant that our glasses were never empty. The food was delicious and there was more than enough choice for everyone. David Kanters, the Hotel Manager was brilliant, a real credit to the hotel. He couldn’t have done enough for us. His continued care and kindness enabled us to have the best night ever with so many amazing memories! Thank you David!
This was a bucket list trip and New York, Times Square, you did not disappoint!
The rooms are spacious and light and perfect for a city break. We generally spend very little time in the room when we have such a short time in a city so we didn’t have any complaints here. If you’re interested in using the gym, it’s really good. I used it twice. It has so much equipment, I just wish I’d had more time and energy to use it more!
On New Year’s Eve we did the Starry Night package which was truly awesome. Our waiter was extremely attentive (sadly didn’t catch his name), which meant that our glasses were never empty. The food was delicious and there was more than enough choice for everyone. David Kanters, the Hotel Manager was brilliant, a real credit to the hotel. He couldn’t have done enough for us. His continued care and kindness enabled us to have the best night ever with so many amazing memories! Thank you David!
This was a bucket list trip and New York, Times Square, you did not disappoint!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Jan 1, 2020
Thank you for the great review, Hayleyedg! We're pleased to hear that you enjoyed your stay at Crowne Plaza Times Square Manhattan. It's wonderful to know that our hotel and accommodations left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town! Have a wonderful day. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dr. Carpio wrote a review Feb 2020
Australian Capital Territory, Australia10 contributions7 helpful votes+1
This was an absolute disgrace! I stayed there with my wife and 2 toddlers. It was by far the worse hotel experience we've ever had! The room was dirty! Unorganized & unsafe! Our first room had broken glass on the floor putting my children at risk, and if that wasn't bad enough there were exposed electrical live power cords which our child discovered, God knows what could have happened if we didn't see it in time!!!! The amount of time we had to wait for these matters to be attended to was ridiculous, included broken door locks.. cabinet door broken.poo on the floors.. The list goes on and on.. you could even say that they don't care! The kids were uncomfortable and unable to sleep until my wife cleaned up the room and made it safe enough for our children to be put to bed. I highly do not recommend this hotel. The staff are uneducated unprofessional and rude, they offered us a compensation of 50% which we never received.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Feb 19, 2020
Hello vatolocov, Thank you for taking the time to write about your experience at the Crowne Plaza and share it with us. With the goals to achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, Crowne Plaza was born. We are proud to be a hotel that is easy to do business with, unfortunately, during your stay, this does not seem to be the case. Particularly for the cleanliness of the room when you arrived and the level of service that was provided to address the concerns you raised. For this, I would like to apologize that you were not given the standards of hospitality that we expect from our staff and management. We have taken the liberty of providing them your feedback and coaching to ensure that these issues are not repeated. Furthermore, I have sent a private message to collect more information from you, as I would want to learn more about your stay. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your party in the future should you give us another chance to be your hotel of choice. I look forward to hearing from you soon. Safe Travels. Hector P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in straight from JFK at the peak of check-in time on 1st January 2020 having been travelling for more than 24 hours (from Brisbane). At first sight the long queue for check-in did not offer much hope of seeing a bed for a couple of hours. The first of our surprises at the Crowne Plaza was how well organised they were. The queue moved astonishingly quickly and we were in our room inside 20-minutes. In New York City you can't expect large rooms but the one we had was more than adequate, clean and fresh.
'Snack' time in the bar/restaurant in the lobby was surprise number 2. By NYC standards the prices are more than reasonable. By anyone's standards the portions were huge.
Breakfast was the next surprise. An array of fresh fruit, cooked food, cereals and anything else you might want was all readily available in the buffet. Staff were on hand all the time should you need anything.
Easy walk to the Christmas tree, Macy's and all the other stores as well as Broadway theatres so no complaints on location either.
The only sour note was the imposition of a very heavy "resort tax" levied by most NYC hotel. We knew about it so no surprise but I am wary of locations that export their taxes, No difference, economically, to taxing their exports. Not the hotels fault but it makes for a black mark against New York.
Having said that, if you have to go to New York City you won't be disappointed with the Crowne Plaza.
'Snack' time in the bar/restaurant in the lobby was surprise number 2. By NYC standards the prices are more than reasonable. By anyone's standards the portions were huge.
Breakfast was the next surprise. An array of fresh fruit, cooked food, cereals and anything else you might want was all readily available in the buffet. Staff were on hand all the time should you need anything.
Easy walk to the Christmas tree, Macy's and all the other stores as well as Broadway theatres so no complaints on location either.
The only sour note was the imposition of a very heavy "resort tax" levied by most NYC hotel. We knew about it so no surprise but I am wary of locations that export their taxes, No difference, economically, to taxing their exports. Not the hotels fault but it makes for a black mark against New York.
Having said that, if you have to go to New York City you won't be disappointed with the Crowne Plaza.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Mar 12, 2020
Thank you for taking the time to share your review with us, Paul. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Crowne Plaza is in a great location to lots of activities and sights seeing. There are positives and negatives to being in Times Square though! Everything is at your fingertips but it’s more expensive, including every meal you’ll eat, and there’s lots of noise and crowds. I was here for work, and needed to be near the 1 train and the E train (to get to and from JFK’s AirTrain) so this fit the bill.
Was the hotel clean and comfortable? Yes. Did I sleep well? Yes. They had free WiFi and a gym. But it was just average for me. It didn’t have some of the basic things I expect when I travel (I should say I usually stay at Marriotts). It didn’t have a mini-fridge, which would have been nice and seems to be almost a given. For the large size of the lobby, I was really surprised and disappointed that they only had a handful of chairs for guests to sit in. The hotel is 30+ stories, not sure how many guests it holds, but the only place to sit other than your room is in their bar/restaurant seating. To me that’s very inconvenient, especially if you are in town with a large group and you are waiting for people to assemble in the lobby. There were always just groups of people standing around, and I don’t know about you, but when I go to NYC I put on 15-20,000 steps a day, so I like to sit when I can 😃.
Another thing I thought was strange was that the shower water took a very long time to get warm. I called maintenance and the guy who came up told me I just had to run it for a long, long time and it might get warmer (doesn’t this go against their “sustainability goals”?) If not call back tomorrow and they would change the cartridge.... um why would I have to call back tomorrow? Put in a work order, that’s your responsibility not mine. I also requested that the ice maker on my floor get fixed, and he showed me that it was making ice but not spitting it out. He let me take as much as I wanted but I was told it wouldn’t get fixed, there were other things to do. Previously, the front desk people were apologetic about the ice and told me I could go up or downstairs... of course I can, and that’s why they are getting an average rating.
Was the hotel clean and comfortable? Yes. Did I sleep well? Yes. They had free WiFi and a gym. But it was just average for me. It didn’t have some of the basic things I expect when I travel (I should say I usually stay at Marriotts). It didn’t have a mini-fridge, which would have been nice and seems to be almost a given. For the large size of the lobby, I was really surprised and disappointed that they only had a handful of chairs for guests to sit in. The hotel is 30+ stories, not sure how many guests it holds, but the only place to sit other than your room is in their bar/restaurant seating. To me that’s very inconvenient, especially if you are in town with a large group and you are waiting for people to assemble in the lobby. There were always just groups of people standing around, and I don’t know about you, but when I go to NYC I put on 15-20,000 steps a day, so I like to sit when I can 😃.
Another thing I thought was strange was that the shower water took a very long time to get warm. I called maintenance and the guy who came up told me I just had to run it for a long, long time and it might get warmer (doesn’t this go against their “sustainability goals”?) If not call back tomorrow and they would change the cartridge.... um why would I have to call back tomorrow? Put in a work order, that’s your responsibility not mine. I also requested that the ice maker on my floor get fixed, and he showed me that it was making ice but not spitting it out. He let me take as much as I wanted but I was told it wouldn’t get fixed, there were other things to do. Previously, the front desk people were apologetic about the ice and told me I could go up or downstairs... of course I can, and that’s why they are getting an average rating.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Jan 21, 2020
Thank you for the feedback, JenRed2014. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed as a family of 3, my wife and daughter (12yrs).
We arrived mid afternoon on a Saturday, check in was quick and easy and the lady on reception was welcoming. We had a room on the 39th floor, two double beds (small doubles though so be warned) which was plenty big enough for the 3 of us as we didn’t plan on spending much time in there.
Location is great if you want to be in the hustle and bustle of Times Square, it was our first visit and we wanted this but it may not be everyone’s cup of tea. Coffee and Tea facilities in room which was great, and the food in the restaurant and bars was perfectly acceptable. The Cuban sandwich and chicken wings were awesome from the Broadway Bar...
We only had breakfast once and it was fine but expensive and with a million options in the area we wanted to try other places everyday.
The bar and restaurant are quite expensive but probably average for the area $10 for a pint of IPA for example so a couple of drinks for the 3 of us after a busy day and we were looking at around $60+ every night.
The shower was awful, no pressure and the controls were either ice cold or lava so was difficult to get a decent flow going. But that was our only complaint.
Big shout out to Tony in the Broadway bar! What a absolute gent he was. Friendly, energetic he made our evenings when in the bar after a long day exploring, keen to hear what we had been up to and giving useful recommendations - the world would be a much better place with more Tony’s in it.
Overall good hotel, and a very pleasant stay. We would likely book again.
We arrived mid afternoon on a Saturday, check in was quick and easy and the lady on reception was welcoming. We had a room on the 39th floor, two double beds (small doubles though so be warned) which was plenty big enough for the 3 of us as we didn’t plan on spending much time in there.
Location is great if you want to be in the hustle and bustle of Times Square, it was our first visit and we wanted this but it may not be everyone’s cup of tea. Coffee and Tea facilities in room which was great, and the food in the restaurant and bars was perfectly acceptable. The Cuban sandwich and chicken wings were awesome from the Broadway Bar...
We only had breakfast once and it was fine but expensive and with a million options in the area we wanted to try other places everyday.
The bar and restaurant are quite expensive but probably average for the area $10 for a pint of IPA for example so a couple of drinks for the 3 of us after a busy day and we were looking at around $60+ every night.
The shower was awful, no pressure and the controls were either ice cold or lava so was difficult to get a decent flow going. But that was our only complaint.
Big shout out to Tony in the Broadway bar! What a absolute gent he was. Friendly, energetic he made our evenings when in the bar after a long day exploring, keen to hear what we had been up to and giving useful recommendations - the world would be a much better place with more Tony’s in it.
Overall good hotel, and a very pleasant stay. We would likely book again.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Feb 27, 2020
Thank you for sharing your feedback, iamrainsforth. We appreciate your input. It's great that you loved our spacious rooms and fantastic location. We're thrilled the hear your complements about Tony! He is a valued members of our team, and we're not surprised to hear the wonderful experience he provided you with! However, we'll be addressing your concerns about the bathrooms and food and beverage options with the appropriate members of our team. We care about the satisfaction of our guests, and will use your feedback to improve moving forward. We look forward to having you back again soon for an even more positive experience. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I absolutely enjoyed our stay at Crown Plaza Hotel in Times Square Manhattan. Although I have visited other Crown Plaza’s locations, this particular location has confirmed that all of their chain of locations are all phenomenal.
From their cleanliness, exclusive lobby area, awesome location, and outstanding customer service (Freddy was the best!); I will definitely make this my number one pick when choosing a hotel in New York. I can return again and again. Therefore, I highly recommend this hotel to someone who loves great room city views, close walking distance to shopping stores/restaurants, and a great atmosphere and attentive customer service! Their text messaging customer service system was very impressive. Crown Plaza is my all-time favorite hotel!
From their cleanliness, exclusive lobby area, awesome location, and outstanding customer service (Freddy was the best!); I will definitely make this my number one pick when choosing a hotel in New York. I can return again and again. Therefore, I highly recommend this hotel to someone who loves great room city views, close walking distance to shopping stores/restaurants, and a great atmosphere and attentive customer service! Their text messaging customer service system was very impressive. Crown Plaza is my all-time favorite hotel!
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Mar 13, 2020
Thanks for the splendid review, Pynkice08! We're elated knowing you had such an incredible time at Crowne Plaza Times Square Manhattan. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Myself and partner have just come home from a 6 night stay at the crowne plaza Times Square, as others have said this hotel is in a fantastic location, near to multiple subway stops, restaurants and shops.
We paid extra to have a view of Times Square and the room was very spacious and clean, as others have said, there is no fridge in room, and for price of stay you would expect water in the room. We had a large walk in shower in bathroom, most morning we were up at 7 and had no issues with temperature of shower, how ever when we did get up after 8 the shower went from freezing to boiling hot and back again constantly!
As I booked the hotel through British airways the “resort fee” was included so I didn’t have to pay this. However .... I would have been quite annoyed if I did ... during our 6 night stay I couldn’t say we used one facility that would warrant nearly $300 of resort fees!
We paid extra to have a view of Times Square and the room was very spacious and clean, as others have said, there is no fridge in room, and for price of stay you would expect water in the room. We had a large walk in shower in bathroom, most morning we were up at 7 and had no issues with temperature of shower, how ever when we did get up after 8 the shower went from freezing to boiling hot and back again constantly!
As I booked the hotel through British airways the “resort fee” was included so I didn’t have to pay this. However .... I would have been quite annoyed if I did ... during our 6 night stay I couldn’t say we used one facility that would warrant nearly $300 of resort fees!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Feb 12, 2020
Thank you for sharing your review, Chris. We're thrilled you enjoyed the fantastic views from Crowne Plaza Times Square Manhattan's prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience! Have a fantastic day! Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the traditional rooms on 36 floor for 2 nights and 4 nights at the city view room after we returned from Niagara Falls. The location is great with subway stations at a stone throw. The room is cold for our 1st 2 nights even when the temperature shows 27 degree. The warmer is working well for our last 4 nights. The room is clean but not really what I expected for a renovated room. If you order items online and send to the hotel, do note that there will be a storage fee. The hotel doesn’t store luggage overnight when we travel to Niagara Falls and return after 2 days.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Mar 3, 2020
Thank you for the fantastic review, Jerinelim! We're delighted your time at Crowne Plaza Times Square Manhattan was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry I was in a king so not sure. I'd advise looking at other hotels in the area. Nicer and same prize range
Ha pasado mucho tiempo pero no recuerdo haber tenido un frigorífico en mi habitación.
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"If a particular amenity is important to you, call to verify they actually have it. "Read full review
"I had been here a few times and won’t be back due to being left feeling scammed from this place"Read full review
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PRICE RANGE
$228 - $420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza times square manhattan hotel new york city, crowne plaza hotel manhattan, crowne plaza new york city
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
795
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCROWNE PLAZA TIMES SQUARE MANHATTAN, AN IHG HOTEL $187 ($̶2̶7̶8̶) - Updated Reviews
Frequently Asked Questions about Crowne Plaza Times Square Manhattan, an IHG Hotel
Which popular attractions are close to Crowne Plaza Times Square Manhattan, an IHG Hotel?
Nearby attractions include Broadway (0.2 miles), Times Square (0.1 miles), and Come From Away (0.2 miles).
What are some of the property amenities at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Some of the more popular amenities offered include room service, a business center, and meeting rooms.
What food & drink options are available at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Times Square Manhattan, an IHG Hotel?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are any cleaning services offered at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Times Square Manhattan, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Times Square Manhattan, an IHG Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.7 miles), World Trade Center Memorial Foundation (3.7 miles), and Hamilton Park (1.8 miles).
Is Crowne Plaza Times Square Manhattan, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.