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FAQs

When you set up WiFi Calling, you can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling-capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. Set Up WiFi Calling.

You can get your account number by signing in to your myCricket app, calling or chatting with Cricket Support, or visiting a Cricket store. Learn more.

Not sure how much you owe? We can text your balance to your phone. Get my balance.

BridgePay allows you to split your Cricket bill into two separate payments. Set up BridgePay within seven (7) days before or after the start of your billing cycle to get 7 additional days to make the second payment. BridgePay can only be set up in a Cricket store or by calling 1-800-CRICKET (1-800-274-2538) and following the prompts. Learn more.

Never miss a payment! Just set up Auto Pay in the myCricket app and we'll automatically charge your credit card or debit card for your monthly service total. Plus, you may be eligible for the Auto Pay Credit. Set Up Auto Pay.

With Mobile Hotspot, you take the Cricket network with you whenever, wherever we have coverage in all 50 U.S. states. Add the Mobile Hotspot feature to qualifying plans and your cell phone becomes a Wi-Fi Hotspot. Learn more.

If you miss your due date, your service will be suspended. Simply pay your bill to restore service! Learn more.

Ready to upgrade to a new, top-of-the-line phone? It's easy to upgrade your phone online or by visiting your local Cricket store. Check out our easy-to-follow instructions for upgrading online.

If you're an active Cricket customer and believe you meet the eligibility requirements, sign into My Account and visit Account Settings. Select Get Code. Follow the prompts to receive your unlock code. You will then enter this code on your phone to unlock it. Learn more.

It's easy to switch to a different Cricket pay-as-you-go phone plan through the myCricket App. Learn more.

We make it easy to transfer your number! Choose to either Bring Your Phone or shop our latest smartphones. When you place an online order, you'll need to provide your current wireless account information at checkout. Switch now.