Work From Home Computer jobs

Job Summary:

The Help Desk Technician provides tier 1 and 2 end user support for enterprise technology, including workstations, basic network and telephony systems, remote users, etc. This individual will effectively interface with staff and/or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. Coordinates basic user technical training and remediation activities, oversees information resources repository of instructional materials for user applications and makes recommendations for additions to learning aids and tools. This individual will work with a team to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.

Duties/Responsibilities:

· Maintains endpoint systems, installs new hardware and/or modifies existing hardware, and resolves application issues.

· Maintains VOIP phone and paging system, installing new hardware, adding and removing users and accounts.

· Installs and maintains peripheral devices including printers, switches, routers, Wi-Fi, and other equipment.

· Coordinates activities in support of user training and assistance requests for all programs.

· Maintains email and intranet services, adding and removing users and accounts.

· Collaborates with Help Desk Manger to review and analyze hardware and software needs; recommends changes.

· Interact with users via phone, e-mail, and IM/chat in the effort to resolve issues in the most efficient manner.

· Work within a centralized ticketing system to respond to users and document pathways to resolution.

· Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.

· Trains users in learning new company-provided applications and assists in problem solving for applications issues.

Required Qualifications/Skills/Abilities:

· Excellent communication, documentation, multitasking and customer service skills.

· Excellent workstation and network troubleshooting skills.

· Strong analytical and problem-solving skills.

· Advanced competency in Microsoft Office Suite, Visio, Project, Windows Servers, Azure Active Directory, and/or related software.

· Minimum 2-5 years of experience providing IT support, including Microsoft Windows, Anti-virus, Spam filter services, Active Directory, VOIP phone systems.

· Ability to write new and update existing documentation that supports updates for IT Runbooks.

· Assist with planning and scheduling for IT projects

Preferred Skills/Abilities:

· Develop experience in Providing Tier III support without assistance other than supervision and prioritization.

· Entry level experience with LAN/WLAN, VPN, Microsoft 365, ZOOM, Azure, AWS, and HP computers.

· Entry level experience with Windows Server.

Education and Experience:

· At least three years of experience in user technical support required.

· A+, Network+, and/or similar certifications preferred.

· ITIL and/or Similar Certification preferred.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 50 pounds at times.

· May be required to work on-call or long hours in case of network malfunction.

Job Type: Full-time

Pay: $23.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote