Near to both parcs. - Review of Disney's Hotel New York - The Art of Marvel, Chessy, France - Tripadvisor
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Reviewed December 27, 2018 via mobile

Rooms comfortable but not much different to cheaper disney hotels Meal times though were a lot more peaceful and civilised. Would probably not stay in this one at next visit as a bit boring. Shop very small in hotel not much choice. Shame the ice rink not in use anymore.

Date of stay: January 2018
Trip type: Traveled with family
Thank Connector401461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2018

The booking was secondary after the original hotel room booking was unavailable. This room was tired and luckily is being refurbished in the new year. The breakfast was consistent and good the location is convenient just not as much as the Disneyland hotel. Good staff but down stairs doesn’t feel welcoming.

Room tip: Pay more for Disneyland hotel or way less for the budget hotels this price range isn’t worth it.
Date of stay: November 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank DavidM10272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_DisneylandParis, Guest Experience Team at Disney's Hotel New York - The Art of Marvel, responded to this reviewResponded January 16, 2019

Dear David,
Thank you very much for taking the time to share these words regarding your recent stay in Disney's Hotel New York.


It is wonderful to hear you liked the breakfast and that you appreciated the location. It is wonderful to only have a 5 minute walk to the magical Disneyland Parks and to be right next to the Disney Village.


We are sorry to see the comments about the hotel. Please know that your feedback is extremely valuable to us and we are utilizing your comments to continuously improve our guest experience.


We sure do hope that we will see you back again soon in Disneyland Paris.


Regards,
Lexi
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2018 via mobile

We stayed for 3 nights at the beginning of December. The rooms are large but could do with a revamp. The check in was quick and very friendly. We loved the character meet and greet each morning. The pool was nice and the games room was a nice touch. The location is excellent, a few minutes walk from Disney village.

Date of stay: December 2018
Trip type: Traveled with family
Thank Ciara2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2018 via mobile

Stopped in this hotel 10 years ago then it was good. Never thought I would sleep in a prison bed until know. We travel and stay in numerous hotels around the world and have stayed in over seven Disney hotels five in Florida. This hotel has its advantages location. All the family have had backache and it’s not from the rides. The bathroom sinks did not drain and the dust in the room bad. Not going to go on just hotel needs a clean and updated.

Date of stay: December 2018
Trip type: Traveled with family
2  Thank Mightysock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_DisneylandParis, Guest Experience Team at Disney's Hotel New York - The Art of Marvel, responded to this reviewResponded January 16, 2019

Dear Guest,
We are grateful you have taken the time to write a review about your recent stay in Disney's Hotel New York.


We are so sorry to see your comments about your experience in this hotel. We always strive for the best for each and every guest and we are sorry that we were not able to meet your expectations. Customer satisfaction is taken very seriously, and we appreciate you bringing this to our attention to investigate further. 


We do hope that we will have the chance of welcoming you back again soon in Disneyland Paris.


Regards,
Lexi
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2018

This is probably a pointless review, given that the hotel is being remodelled at the end of this month into a Marvel hotel, and won't reopen for several years.

Still, I'm so frustrated with my experience here that this review is a cathartic release that warrants the keystrokes.

In short, we wound up changing rooms FOUR TIMES - each time to the other side of the hotel, with an 11 month old child and multiple suitcases in tow - due to the disgusting rooms we were presented with, and the refusal of staff to acknowledge the problem.

The first room smelled terrible - a mix of sweat and cigarette smoke (in a supposedly non-smoking room.) The second had the King Size bed we'd ordered swapped for two small beds. The crib they offered was like something from a 1800s orphanage, with no mattress to speak of, so our son slept in our bed... there was no way we were all fitting in one bed, and pushing two together left a huge gap in the middle that would have been dangerous.

The third room was both smelly AND had just one of the smaller beds! When I raised this point with staff, they were adamant it was a King Size... despite the first room having a bed at least 1/3 bigger that we actually laid on, so knew for sure.

Finally, they backed down, and a lady from the front desk accompanied me to the 4th (and thankfully, final) room to check it was at least habitable.

After a long day of airports and an extremely tired infant, moving all of our stuff 4x and getting a different staff member each time to explain it to, certainly didn't help.

There were other issues with the room - the kettle leaked, some of the plugs didn't work, the fireworks view we had in the original room was replaced with a courtyard view in the last, under the bed was dirty, and overall the room still had a slight fustiness about it that meant it wasn't even close to its supposed 4* rating. Also, I don't know what it is about French hotels, but they don't seem to have discovered automatic doors. Every door was heavy and swung back quickly, which was especially dangerous in a hotel full of pushchairs and small children.

On the plus side, it was close to Disney (10 minute walk) and served okay as a base for a quick trip.

I just hope they train their staff better next time around.. fly them out to Orlando to show them how it's done!

Date of stay: December 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank SpringsteenFan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_DisneylandParis, Guest Experience Team at Disney's Hotel New York - The Art of Marvel, responded to this reviewResponded January 16, 2019

Dear Guest,
We would like to thank you for writing a review about your recent stay in Disney's Hotel New York.


We are so sorry to hear about your experience. We invite you to share your experience with our dedicated department at dlp.guest.communication@disneylandparis.com. Our colleagues will read you very carefully and will get back to you as quickly as they can.


We do hope that we will have the pleasure of welcoming you back again soon in Disneyland Paris.


Regards,
Lexi
Guest Experience Team – Disneyland® Paris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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