My husband and I recently got married at the Chesapeake Bay Beach Club-- we were fortunate enough to have perfect weather and a gorgeous sunset which made this already beautiful venue a stunning setting for our ceremony and reception! However, ...we were somewhat disappointed by the service we received leading up to the big day and were frustrated by some last minute confusion on the day itself.
After attending an open house, my husband and I were awestruck by CBBC's gorgeous views and grounds. We asked for a pricing proposal and soon realized that the venue was was way out of budget. CBBC was persistent and helped to fine tune the proposal to make us more comfortable with the bottom line. It was still a stretch, but since we were promised top notch service and planning assistance... we decided to go for it. After signing the contract, we received virtually zero outreach from CBBC, which was a surprise given our experience with contract negotiations. I contacted them several times for help with planning, and was told that we wouldn't receive our assigned wedding coordinator until 3 months before the event. So eventually, I hired an outside wedding planner to help me with choosing vendors and coordinating the event details. I am very happy I wound up using her, but wanted to note that when we initially signed the contract with CBBC, I didn't think I would need to spend additional money on another planning resource. We felt somewhat misled.
Communication with CBBC continued to be challenging... We never received an invite to our tasting. Instead, I received a vague voicemail 1 week before the event was going to take place. When our 60% deposit came due, my husband and I were sent multiple incorrect versions of our contract which listed higher guest minimums and did not include any of the notes that the General Manager included in our original proposal. When we were planning transportation for our wedding party and guests, we received different answers from the Inn and CBBC regarding their shuttle service. Finally, we had to fight to have our rehearsal at 5 PM-- CBBC insisted that 3:30 was the absolute latest time that they could accommodate the rehearsal... which not only sounded bogus, but also made it clear that CBBC is most concerned with their own convenience and were unwilling to compromise. That was the last straw so I emailed a list of our concerns to our planner and she reluctantly agreed to a 5 PM rehearsal time. At the end of the day, we got what we wanted. But I feel that the level of service we experienced did not align with the cost of the venue.
The wedding day itself ran smoothly, except for the shuttle service from the Inn where the bridal party and groomsmen got ready. We were told that it would be ready to take us to the venue at 3:45 but when we called the front desk at 3:30, we were told that "no one is at the venue." They were totally unaware of the plans we had made, which our planner sent to us in writing weeks prior. To their credit, the Inn rose the occasion and quickly got the shuttle ready. But it should not have happened, especially when CBBC had given us an itinerary in writing for the wedding day.
As I said at the beginning of my review, our wedding turned out to be beautiful and I don't regret choosing CBBC. The day was picture perfect, the food was delicious, and all of our friends and family had a great time. I just wanted to share a candid review so people know what to expect.