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The Clermont, Victoria
101 Buckingham Palace Road, London SW1W 0SJ England
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4.5
#75 of 1,129 hotels in LondonLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The ideal base from which to explore the capital. Buckingham Palace, Hyde Park, the Apollo Theatre, River Thames and Tate Britain. Our stunning Grade II listed Victorian railway hotel has London's most celebrated destinations all within easy reach from our doorstep.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Electric kettle
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish, Bulgarian, Italian and 3 more
Hotel links
Special Rate:Stay a While - Make it a (long) weekend to remember
Location
101 Buckingham Palace Road, London SW1W 0SJ England
Getting there
Great for walkers
Grade: 97 out of 100
97
London City Airport
8.4 mi•
See all flights
Heathrow Airport
13.5 mi•
See all flights
Hyde Park Corner
12 min•Underground
Car Hire
219 Restaurants
within 0.3 miles
1,130Review8Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Ideally situated 5 minutes from Victoria station & Victoria palace theatre which was the purpose of our visit. This is a Victorian hotel which retains some of its magnificent features whilst offering up to date service. We had an executive room which was well equipped with a very comfortable king size bed & a double sofa bed. Tea & coffee making facilities, Iron & ironing board, dressing gowns slippers etc. Tastefully furnished & spotlessly clean. Good sized bathroom again very clean, I note some people complained of insufficient towels, well as you may expect, there was a hand towel, a face cloth & a bath towel each. This hotel has done away with those small bottles of toiletries opting for the more environmentally friendly large refillable dispensers. There was a mini bar with a couple of complimentary soft drinks & bottled water, again in recyclable glass bottles or aluminium cans. Not a vast choice but free! General areas such as reception , the dining room & toilets were all clean & tidy. The breakfast offered the usual mix of continental & cooked foods all served buffet style, but with plenty of staff available to assist if needed, omelets & poached eggs were available on request. I cannot fault the staff that we met during our brief stay, from the doorman who greeted us on arrival to the doorman that bade us farewell all were polite, helpful & friendly, retaurant staff were attentive & They could not have done more to make us feel welcome.As with most hotel rooms there’s always something not quite right, in ours it would be the position of an electric point close enough to a mirror to facilitate the best use of the hairdryer, having stayed in many hotel rooms this is not an uncommon thing. We would definitely stay here again. For the overall experience I would definitely recommend this hotel
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatashaL1745, General Manager at The Clermont, Victoria
Responded 28 Feb 2020
Dear Reviewer, Many thanks for choosing to stay with us and sharing your experience. Having recently completed our multi million pound refurbishment we have retained our Victorian heritage and added a contemporary twist with modern features throughout the hotel. We appreciate that the first impression can be a lasting impression and with our newly appointed Doorman we want to ensure a warm and friendly welcome to all of our guests and visitors. It was a pleasure to share your comments with our team as it shows we are heading in the right direction with the service and standards - something we pride ourselves on. Thank you for your recommendation and we do hope you will return to the Amba Hotel Grosvenor in the near future. Kind regards, Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were given a two night stay at this hotel as a Golden Wedding treat. The hotel is beautiful. It's like a calm oasis in the middle of London. We were upgraded to room with kingsize bed. It was light and airy with plenty of storage space and good facilitles. In spite of being near a busy road we could hear no traffic noise. The bed was ultra comfortable and we had a great sleep both nights. We enjoyed a pre theatre lunch in the hotel which was delicious. Just one word of warning there is a compulsory service charge which bumps the cost up. This service charge applied to drinks taken in the tea lounge also. We had a coffee here because we wanted to experience the luxury of past times. We enjoyed a walk around the hotel taking in the history . All the staff were friendly and helpful. We appreciated the private entrance from Victoria Station. The minute you walked through the door there was an air of peace and serenity. Thank you to everyone we met for making our weekend so special.
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatashaL1745, General Manager at The Clermont, Victoria
Responded 4 Mar 2020
Dear Reviewer, Many thanks for your post and sharing your experience of our beautiful hotel. We were thrilled to be involved in making your 50th wedding anniversary celebration so special and you enjoyed our facilities. I also just wanted to clarify that our service charge is discretionary and not compulsory and I regret if this was not made clear by our team. Built in 1862 and recently refurbished we have held on to our Victorian Heritage and added a modern, contemporary twist and I really enjoyed your comment about our hotel being a calm oasis in the middle of London. Thank you once again and we do hope that you will return in the near future for another comfortable, memorable stay. Kind regards, Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My mum and I recently stayed at the Clermont Victoria Hotel for 10 days in July as I had a few hospital appointments booked including a spinal procedure at Harley Street hospital. We have never stayed in this hotel before. We have only had a meal there and had a cup of tea when in London previously. This time we booked in here for our longer stay in London. I highly recommend this hotel for a stay in London as it's close to London Victoria coach station so conveniently situated for arrival and departure by coach.
Marissa and Barbara on reception really looked after us so well. I can't thank them enough for all they did and for all their help.
They allocates me a room with a walk in shower because it would be easier following my back procedure. My mum has a severe feather allergy and they made sure there were no feather pillows, cushions or duvets in the room. We were looked after so well.
All our dietary requirements were catered for - wheat free, gluten free, yeast free, garlic allergy. The chef even adapted meals to ensure we wouldn't have any problems. Kelvin was so helpful in the restaurant. He was part of an excellent team.
The hotel is older but she's a grand old lady, very luxurious, full of history. Ask Marissa about the history. She is so friendly, fun, enthusiastic, knowledgable and makes history enjoyable!
If you need a taxi the front desk staff will order you one in advance. They can advise on travelling around and if they don't know they will find out information for you and let you know.
This is a very clean, friendly, warm hotel run by a team who are genuinely interested in their guests and want them to have a great stay and they all make you feel very welcome. Nothing is too much trouble for them. They are a wonderful team working in a wonderful hotel.
I have already booked to return for another week in September.
Marissa and Barbara on reception really looked after us so well. I can't thank them enough for all they did and for all their help.
They allocates me a room with a walk in shower because it would be easier following my back procedure. My mum has a severe feather allergy and they made sure there were no feather pillows, cushions or duvets in the room. We were looked after so well.
All our dietary requirements were catered for - wheat free, gluten free, yeast free, garlic allergy. The chef even adapted meals to ensure we wouldn't have any problems. Kelvin was so helpful in the restaurant. He was part of an excellent team.
The hotel is older but she's a grand old lady, very luxurious, full of history. Ask Marissa about the history. She is so friendly, fun, enthusiastic, knowledgable and makes history enjoyable!
If you need a taxi the front desk staff will order you one in advance. They can advise on travelling around and if they don't know they will find out information for you and let you know.
This is a very clean, friendly, warm hotel run by a team who are genuinely interested in their guests and want them to have a great stay and they all make you feel very welcome. Nothing is too much trouble for them. They are a wonderful team working in a wonderful hotel.
I have already booked to return for another week in September.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 27 Jul 2021
Dear Suzanne2366, thank you so much for taking the time to post such a wonderful and detailed review and I do hope you're feeling better after your spinal procedure. I'm thrilled to hear that my team were able to assist with all of your requirements during your stay with us. My team truly have a passion for what they do and Marisa, Barbara and Kelvin are shining examples. I'm so pleased that you loved the hotel as much as we do and we look forward to welcoming you back again in September, many thanks Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing stay. Were were put up in a very basic room which had a view of Victoria station's roof sheds with excessive track noise despite the double window. The room was cramped and had no ironing board , a far cry from the expectations of a supposedly 4* star hotel room.
There was a lot of noise from refurbishment work from a floor upstairs.
When we enquired about the same, we were told that no work was carried out in that particular wing . On sharing the pics of the work, the team offered a room change. However, this was immediately forgotten conveniently and the change happened only after multiple reminders.
During our entire duration of stay, the staff at reception seemed to be overwhelmed by the workload. When there was no TV transmisson in the room , they hardly responded to calls to the extent of being rude .
I finally complained to the guest relations manager and things changed post that. Suddenly, there was a lot of efficiency, politeness and regular updates .And , did i mention that our new room was much better that the earlier room.
The corridors smelt of paint.Not to mention a long walk to reach the room .Not recommended for elderly. We were frequently met by construction staff carrying paint/ bins/ladder etc. All-in- all, a big let down.
But i must say, saving grace was the location and hotel's restaurant staff . The morning welcoming staff at the hotel restaurant were warm and friendly and lifted the spirits up with their demeanour .
There was a lot of noise from refurbishment work from a floor upstairs.
When we enquired about the same, we were told that no work was carried out in that particular wing . On sharing the pics of the work, the team offered a room change. However, this was immediately forgotten conveniently and the change happened only after multiple reminders.
During our entire duration of stay, the staff at reception seemed to be overwhelmed by the workload. When there was no TV transmisson in the room , they hardly responded to calls to the extent of being rude .
I finally complained to the guest relations manager and things changed post that. Suddenly, there was a lot of efficiency, politeness and regular updates .And , did i mention that our new room was much better that the earlier room.
The corridors smelt of paint.Not to mention a long walk to reach the room .Not recommended for elderly. We were frequently met by construction staff carrying paint/ bins/ladder etc. All-in- all, a big let down.
But i must say, saving grace was the location and hotel's restaurant staff . The morning welcoming staff at the hotel restaurant were warm and friendly and lifted the spirits up with their demeanour .
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatashaL1745, General Manager at The Clermont, Victoria
Responded 24 Feb 2020
Dear Reviewer, Thanks for your post which I was sorry to read. Your experience with us was not indicative of the usual high level of service and standards that we pride ourselves on. We have taken your feedback on board; clearly there are some issues that need to be addressed as a matter if priority. I was pleased however, that our Guest Relations Manager dealt with your concerns and moved you to an alternative room and I am sorry that this was not resolved more promptly. Your comments regarding our breakfast team are really appreciated and I do hope you will return on another occasion and allow us to showcase the true Amba Hotel Grosvenor. Kind regards, Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After booking 4 rooms for 2 nights we arrived night 1 to find my wife cut her foot on broken glass in our room. When returning after dinner we were told coffee was not available in our room as the "restaurant" was closed! and they had no staff to make or deliver it. No coffee was available in the bar either as this was closed. The following morning my wife again cut her foot on more glass in our room carpet. The following morning we ordered room service breakfast, this never arrived (we were told by reception they had got the wrong room so took it back!) As the second lift we needed to take to get to our room was out of order on the day we left we were left to carry our cases down the stairs as no one again arrived to assist. After offering our disappointment in reception we were offered 20% off should we for some reason care to make a further booking! Our follow up e-mail to manager Barbara Dannibale was unanswered!
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Date of stay: December 2019Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Rooms without glass in the carpet are better i guess
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatashaL1745, General Manager at The Clermont, Victoria
Responded 3 Feb 2020
Dear Reviewer, Thanks for your post which I was sorry to read, I would like to assure you that your experience is not reflective of our usual high standards. I am aware of the issues you encountered and that our team did their utmost to rectify these. Please rest assured that I have addressed the shortfall by our Housekeeping team with my Executive Head Housekeeper to investigate how and why this occurred. I would also like to apologise that you did not receive the email sent on the 5th December from our Front of House Manager, Barbara. Please contact Barbara directly on barbara.dannibale@amba-hotel.com if you would like her to re-send it. Thank you for taking the time to provide your feedback and I hope we can make all the necessary improvements to change your mind and allow us the opportunity to redeem our reputation. Kind regards, Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel with excellent access. We thought it could do with better signage, eg directions for the executive lounge and was the champagne bar even open? We paid extra to use the executive lounge which we thought was for a peaceful cup of coffee or glass of wine, but we were told it was also for our continental breakfast and if we wanted a full breakfast we would have to pay extra in the restaurant. We also paid for in room refreshments which was hot drinks and water, which we would expect as standard plus 2 cans of fizzy drink, so a bit disappointed with that. Room service was quick and friendly but food was only okay. That said we did love the hotel and our room which was an executive suite and thought it was good value for money.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled as a couple
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatashaL1745, General Manager at The Clermont, Victoria
Responded 7 Jan 2020
Dear Reviewer, Thanks for your post on our lovely hotel; we appreciate your comments and have taken them on board. Our Executive Lounge offers that little extra touch of luxury in sedate surroundings with Continental breakfast and light evening snacks and drinks in the evening for guests on our Executive package. The Grosvenor Arms restaurant offers a full selection of hot and cold food items for guests who are looking for a more varied choice of breakfast options. All items from our mini bars are complimentary and if you contact our Guest Relations team they can look into this issue for you. Their email address is guestrelationsgrv@amba-hotel.com. We hope to see you again in the near future. Kind regards, Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would highly recommend this hotel. If you are looking for a hotel that provides you with the quintessential London feel this is it. The lobby is beautiful, the staff is friendly, inviting, and always willing to help. Its location next to the Victoria Station makes navigating the city a breeze. If the tube is not your cup of tea it is close enough you can walk to several landmarks like, Buckingham Palace, Westminster, Churchill War Museum, Trafalgar Square, Big Ben, etc. Truly can not say enough good things about this hotel. Definitely worth the money.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatashaL1745, General Manager at The Clermont, Victoria
Responded 10 Jan 2020
Dear Reviewer, Many thanks for your five star review and comments following tour recent stay. We really enjoyed reading your post and appreciate the recommendation. Our friendly, helpful team and I hope to see you again on another occasion. Kind regards, Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived about 9am and despite the Hotel only opening at 12pm, Marissa let us in so we could leave our luggage, and it was in the room for us when we went back at 12:30pm. All the staff were very friendly. In the restaurant/bar Rebecca was amazing and looked after us so well over the three nights. Will visit again.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Clermont, Victoria
Responded 21 Jun 2021
Dear PaulD281080 Thank you so much for your 5 star review and thank you for joining us on our reopening day! I'm thrilled that my team looked after you so well and look forward to sharing your review with them. We can't wait to welcome you back again soon Many thanks Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We spent three nights in London Victoria to celebrate a special occasion. Upon arrival the check in experience was excellent. The room was spotless, beautifully furnished and - following our booking request - perfectly quiet, despite being literally on top of a station.
Special thanks to the staff who was so attentive and professional throughout our stay - in particular Luke :)
Special thanks to the staff who was so attentive and professional throughout our stay - in particular Luke :)
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: quiet rooms facing the tracks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 Oct 2021
Dear Anna, Thank you so much for your fantastic 5 star review! I'm thrilled that you had such a great stay with us. Thank you for your praise for my team and especially for Luke, they will be delighted. We hope to welcome you back again soon Many thanks Natasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had 4 nights in The Claremont hotel. It was in a fantastic location central for all tourist venues and attractions we walked every day and found everthing we wanted to see just a short walk away. The Hotel is very grand inside immaculate& clean. We had a double room with king bed the room was perfect, the toilet and shower room was a bit small but enough to do the needy. The outlook we had was at the front of the building it was a city outlook to block accross the street tress etc (wasnt looking for scenery) the outside of the windows were a bit dirty.. But not an issue
We had b&b breakfast was buffett 2 days and table service 2 days food plentiful and tasty. Staff onsite were beautiful freindly and very helpful the manager was around and very helpful
Def recommend and we would return to this hotel again
We had b&b breakfast was buffett 2 days and table service 2 days food plentiful and tasty. Staff onsite were beautiful freindly and very helpful the manager was around and very helpful
Def recommend and we would return to this hotel again
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 5 Aug 2021
Dear Anne A Thanks so much for your review! I'm happy to hear you enjoyed your stay with us and found my team very helpful and friendly. We look forward to welcoming you back soon. Many thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi IndyMegan
As a listed building our Studio Suites are varying different shapes and sizes. Some have a separate living area and some have one very large room.
Our Sofa's are only large enough for a child and are made by our bed makers Hypnos so are comfortable to sleep on.
We hope to see you soon
Natasha
Hi Lara1933
Yes we have a Nespresso coffee machine in all of our bedrooms
Many thanks
Natasha
Depending on the rate that you have booked, we have room only or inclusive of breakfast rates
Our King rooms have two different sizes either 180 or 200 cm. We hope to welcome you soon
…
PRICE RANGE
£208 - £353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grosvenor, london hotel london, grosvenor hotel london, thistle victoria
FORMERLY KNOWN AS
Amba Hotel Grosvenor
LOCATION
United KingdomEnglandLondonPimlico
NUMBER OF ROOMS
348
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTHE CLERMONT, VICTORIA - Updated 2024 Reviews (London)
Frequently Asked Questions about The Clermont, Victoria
Which popular attractions are close to The Clermont, Victoria?
Nearby attractions include Westminster Cathedral (0.3 miles), Royal Mews (0.2 miles), and Victoria Palace Theatre (0.1 miles).
What are some of the property amenities at The Clermont, Victoria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Clermont, Victoria?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Clermont, Victoria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Clermont, Victoria?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Clermont, Victoria?
Conveniently located restaurants include Le Signore, Kazan Restaurant, and The English Rose Cafe.
Are there opportunities to exercise at The Clermont, Victoria?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Clermont, Victoria?
Yes, dry cleaning and laundry service are offered to guests.
Does The Clermont, Victoria offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Clermont, Victoria?
The staff speaks multiple languages, including English, Spanish, Italian, Polish, Romanian, Ukrainian, and Bulgarian.
Are there any historical sites close to The Clermont, Victoria?
Many travellers enjoy visiting Houses of Parliament (0.9 miles), Tower of London (3.1 miles), and Churchill War Rooms (0.8 miles).