I take exception to a place calling itself an Ale House when the only ale it has is in bottles. There’s a good selection of the latter but not a single hand pump which is a bit misleading. The mostly young staff are polite and...helpful and there’s a very extensive menu so I imagine the microwave is hard at it in the Kitchen . Coconut prawns are very good. Portions are generous and they will help you to take it away if, like us, you can’t eat it all. Decor is cosy and there’s an enormous mirror on the stairs. If, like me you want some actual ale, the Tap and Bottles is across the way.More

My parents, my husband and I chose to eat here as there is a vegetarian / vegan section on the menu which seemed quite promising and it looked cosy and quite stylish inside. The vegan options were two types of curry with chips or rice...or half and half, a vegetarian burger which could be made vegan by removing the cheese (served with chips) or mixed pepper, hummus and rocket wrap. All had the (ve) sign next to them. I asked the waitress if the chips were vegan or if they were deep fried in the same fat as the meat. She thought for a second then said if I’d rung ahead to book they could have made vegan chips by frying my chips before anything else that day. This made little sense practically for me as a patron or them as a business changing the oil on a daily basis???? I wasn’t sure how the logistics of that would work. Would I have to eat at a set time to fit around their frying practices. Oven chips would be a reasonable way around this for them. I felt a little aggrieved that they had chips on the menu. Why put them on the menu for vegans if they’re not vegan? I decided to opt for the sandwich instead. This unfortunately was also a fail as there was coleslaw on the plate covering the salad. I asked the waitress if this was vegan. Again, there was a pause and then, noooooo. I don’t think I’m a particularly high maintenance vegan but I do think if a business states something is vegan they should give some consideration to what this actually means. It isn’t like ten years ago when veganism less well understood. As an aside my husband ordered a Thai green vegan curry and was given the vegan monk house curry. All in all we were very unimpressed but we waited so long for our food that we just ate it as we were famished. The decor was nice. The serving staff were pleasant enough. Won’t be going back.More

Our food took 45 minutes from ordering to delivery which I consider a long time as the room was only half full. As we are in the midst of a covid pandemic I am willing to accept there may be staff shortages and special measures...in operation. A word from a staff member to apologise for the delay would have gone a long way. The food was on the pricey side and was cooked on the outside but some of the inside was less cooked, The staff were friendly enough and as this is one of the few eateries who open on Mondays we mustn't be too critical.More

Remembered this place as somewhere to get generously portioned, tapas-style food. Now it will be remembered for the longest ever wait for a jacket potato! The menu was really overfacing with far too much on it and our food took nearly 40 minutes to arrive....My wife's jacket potato was served in a metal bowl you'd expect to have sizzling fajitas in and my goats cheese sandwich was so enormous that I'd have been happy with half the amount served. To be fair, the food was OK. If you have a family of fussy eaters that love massive portions then this place is perfect. For us, it was a big disappointment and won't be back.More

Went for a meal today Got shown to our table and told they would bring the menus Waited 25 minutes for a menu then finally someone brought them. Looked at the menu then waited another 30 minutes for someone to take our order for food...and drinks Then we waited another 55 minutes for our food to come looked lovely but when I started to eat it it was stone cold. Called someone across and told them and they said would you like a fresh one which I declined as we had already been in there for nearly 2 hours. They took the food away then a few minutes later a manager came to us an he apologised saying they had checked the temperature and admitted it was cold. This is totally unacceptable serving cold food and will never go back again.More

Me and my partner went for lunch yesterday and the food was just horrendous. My partner ordered the fat boy burger, the look of that when that arrived was nothing like what I’ve seen before from there. It was two balls of over cooked dry,...tough beef with a side of over cooked stale chips from the previous order. My chicken burger was vile. That arrived warm, the cheese wasn’t even melted! That was served on a stale brioche bun with a speck of MOULD on the top!!! that again was served with over cooked stale chips. I’m actually quite glad that my baby didn’t eat his nuggets and only the few edible chips. I’m so shocked by this experience and will not step foot in this place again. I’ve been many times and it’s always been lovely! staff are always great. Just a suggestion, condense the menu and have fresh produce! The waitress at the end did apologise, yes we paid full as I just wanted to get out of the place! Maybe I should have said something there but I’m not one for confrontation.More

Went twice during August. Both times the food was not very good. Huge slab of uncooked black pudding on tiny dry burger...2 friends currys had raw peppers in the sauce, hunter chicken had no sauce, chips were dry and warm..harissa & garlic cod did not...taste of harissa or garlic and the ragu was dry...no salt or vinegar available at all, no drinks menus, waiters didnt know what beers were available or the prices. It is definately not an Ale House as the title suggests! Menu too big its overwhelming and we waited 1 hr 10 mins for food to arrive. Tables too close together we asked to be moved as one of our chairs was touching the neighbouring diners chairs! No pen available for track n trace form. We asked for separate bill's and they agreed but then brought one bill between 5 because it was too difficult to calculate 50% off food? So we calculated our own bill's and paid individually. All in all chaotic. If you are not ready to open, stay closed.More

Visited here today for an early tea with our 2 grandchildren. 1st child's meal came out and following a wait the 3 remaining meals. My meal was cold so asked the waitress could it be heated. 20 minutes passed still no meal and we were...asked by a waiter how everything was with our meals. After explaining I was still waiting for my main we received an apology and the waitress returned stating it was being cooked. Half an hour later still no meal and our party had finished eating. I was assured it was ready so we ordered puddings for the children, waffles, cream and chocolate sauce with no ice cream. The puddings came out accompanied with 2 dollops of ice cream. Eventually I got my main course and wish I could say it was worth the wait but it was average. The restaurant was not overly busy and the lack of communication and efficiency with the service left a bitter taste in our mouths. Although the staff were extremely apologetic I would not eat here again.More

Wow, we were warned that the restaurant was a bit pricey,but we decided to give it a go. The service was attentive and the setting was good for a small coastal village. We have eaten at many top end restaurants , however, this place is...way over priced for what you get . R345 for a lamb curry and R365 for a prawn curry. I assumed for those prices it was for 2 people, however, we were informed the portion size was for one person. We broke the bank and ordered, as we had already ordered our drinks. The food was flavorsome but definitely not worth the price you paid. Owner sat in the corner on his computer and didn’t interact with any of his quests, there were only 8 of us in the entire restaurant. We will definitely not be revisiting this restaurant anytime soon. Their pricing is exorbitant and unaffordable !More

Nye been numerous times as couple and previous new years. And so took friends who have used this for staff Xmas meals last few years What a disappointment can only sum it up as school dinners! Feel standard has dropped massively very sad as loyal...customers so have to score nil Please consider the price /quality and entertainment for next year if it means less people,... Quality not quantityMore

Went in here in the early afternoon to look at the place, it looks a bit quirky which we liked. Went back in the evening at about 7pm, it wasn't busy. The waitress took us to a table at the back. Took drinks order of...2 cokes and returned with the drinks which were large glasses as it turned out they were pints, we assumed they were normal size. The menu is very large with a lot of meals on it, I ordered lamb shank with mash and veg. My wife ordered beef stroganoff ( a favorite). Food arrived fairly quickly, mine was very good with plenty of mash and veg (too much for me). However my wife's meal was not what she expected. the rice was almost like cuscus though it was coloured rice. The beef was not fillet as expected and was chewy, the meal also had a lot of onions and red pepper in. She also said it was tastelss, a waiter came round to ask how the meals were, my wife explained about here meal and he just shrugged his shoulders and walked off. We asked the original waitress for the bill, when she brought it she had overcharged for the drinks! It seems to be a nice little fiddle, The cokes were pints she said at £3.70 we had 2 so the cost should be £7.40. However she had charged for 2 half pints as well at £2.50 each and 1 pint at £3.70 making £8.70, an over charge of £1.70. Very confusing at the time. No apology. We certainly won't be visiting here againMore

Visited today got the house curry with rice and flatbread. Baby got meatball kids meal. Jeez I really expected this place to be really nice and had been wanting to try this place out for a while. I was highly dissapointed with my meal. The...rice was microwaved with hard bits in and so dry. The curry was just awful tasted like a jar of Madras and the flatbread which was literally a mini nan bread was microwaved and tasted like the ones I've got from Aldi 6 for like 49p. I told the lady I can't eat that it's really not nice and for £12.95 a meal I expected something half decent. Also baby's meatballs inside where cold therfor I can only assume they where microwaved to. The manager lady said sorry and took my meal of the bill as it hadn't been hardly touched. Won't be returning! Food was horrendousMore