The 3 bedroom villa was perfect for our family. All the kids got their own bed. The staff at this hotel are awesome! They take care of your every need. The beach area is small, but we caught public transportation to Dolphin Beach and the kids loved it.
We stayed at Fiesta Americana Villas for 3 nights and we really loved it! The food was great, the property is beautiful and the staff was very friendly! The beach is really nice and it was very calm. We totally recommend it!
Let me first say, we travel to Cancun a bit, and have stayed at many places. We have actually stayed here a few times. Each time has been great. Our last visit started 10/4/19 and we stayed until 10/15/19 (Trip Advisor only let me go back to 2020). Our stay was extended because my husband ended up going to ICU the day before we were supposed to leave. The hotel staff was so great. I had to leave my kids with the babysitter they had only met the day before for an hour while we went to the spa. The choice to leave my kids was so difficult. The sitter was amazing - and older woman who they fell in love with. She came to my room at 5pm and stayed u til i got back at 1230am. We leave on Easter Sunday to go back and my kids can’t wait to see her. The pool food and beverage staff was so helpful. The manager on the afternoon shift by the pool bar was the BEST. He checked in on us all the time. He was the one who called the ambulance. I am so grateful to him. We actually went back to thank him in 1/2020 when we went to Cancun with my husband’s company. The woman who runs the breakfast at the restaurant by the pool, Auda I think her name was...we actually exchanged numbers. She would text me when I was at the hospital to let me know she checked on the kids in the kids club and took them food. Just amazing. Jonathan at the front desk helped me with extending our stay and letting us stay in our room. I also flew down my in-laws and he moved things around so they could stay in the adjoining room next to ours. I was also given transportation. I was going to the hotel three times a day while my husband was in ICU. Visiting hours were limited to 4 times a day for only 20 minutes each time. Bottom line, we will always give this hotel our business. They helped this wife and mother through the worst time in my life.…
Phenomenal hotel stay with an amazing area situated at the city center, extremely spotless and agreeable. Upon arrival, we were heartily welcomed by the friendly reception staff (Laura), she made our outing more intriguing with her advices and tips about the city--supermarkets, shops, restaurants were within walking distance. Would definitely highly recommend this hotel to everyone that visits Cancun, Mexico.
My family and I have been coming here for 18 years now. We love this location and love the staff. Pedro (bartender) Rafaela (cocktail server) and Jose (Bartender) are partly the reason why we choose this hotel. They have become apart Of our family. Also a huge shout out to Luz, Sharon, David, Gaby, Diego, Fernando and Francisco and Mattias for taking such great care of us daily while we enjoyed breakfast with amazing views. They made sure we always feel welcomed and practice safety and cleanliness to ensure everyone followed Covid regulations. Thank you for a wonderful time and cannot wait for next year already!!!
"2 bedroom ocean front premium room #341 is very nice!!"Read full review
"Request a water view away from Riu"Read full review
"get on ocean view"Read full review
"Higher up rooms have the BEST VIEW... but all rooms are spacious"Read full review
"There is no good room if the hotel doesn't enforce the "No Smoking " policy"Read full review