Charles Schwab "call center" Reviews | Glassdoor
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Charles Schwab

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Charles Schwab

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Charles Schwab Employee Reviews about "call center"

Updated Aug 28, 2021

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Found 3,342 of over 3,672 reviews

3.9
75%
Recommend to a Friend
87%
Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
1,876 Ratings

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Reviews about "call center"

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  1. 3.0
    Former Employee

    Good start

    Aug 12, 2021 - Stock Broker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Schwab is a good company to start your career with, not necessarily one you'd stay with forever. Licensing is nice to have and they pay for everything/give you time to study

    Cons

    Burn out is super super high and it's hard to move to positions that are not all phone based. Very political

    1 person found this review helpful
  2. 2.0
    Former Employee, more than 3 years

    micromange to the max

    Aug 13, 2021 - AFC 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good health benefits, sick days accumulate quickly, lots of locations

    Cons

    terrible management, totally micromanaged, trying to be a wire house but not capable

    Continue reading
    1 person found this review helpful
  3. 2.0
    Former Employee, more than 10 years

    Great entry level job to the industry

    Aug 6, 2021 - Private Client Advisor in Maitland, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay for licenses, sabbatical after 5 years, decent benefits

    Cons

    ZERO minorities on executive team (Hispanics, Blacks,Asian) in 10+ years I was there. Below industry pay, lack of quality leadership, good Ole boy network mentality.

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    6 people found this review helpful
  4. 2.0
    Former Employee, more than 8 years

    Poor management culture

    Aug 10, 2021 - IT Senior Manager in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fair pay. Good benefits. Great 401k program. Depending on your VP you can experience great freedom and autonomy.

    Cons

    Management has not bite. The employees can do whatever they want. They run to HR if they are coached or counseled. HR does NOT stand behind the leaders. Do NOT take a leadership role here.

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    3 people found this review helpful
  5. 4.0
    Former Employee, more than 3 years

    Company's Values

    Jul 30, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great for clients, really cares for clients in everything they do!

    Cons

    Hard to move things along and need multiple approvals in order to get things done

    Be the first to find this review helpful
  6. 4.0
    Current Employee, less than 1 year

    Great company

    Jul 30, 2021 - Financial Advisor Services Associate in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good education system and training, discount when buying stocks, other perks come with the job as well. Good PTO system .

    Cons

    You have to be good at time management and can work under pressure at times

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  7. 3.0
    Current Employee, more than 3 years

    Really nice people, really slow adoption of needed strategic change

    Aug 5, 2021 - Senior Data Analyst in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The ethical culture is very strong and most people are honest, competent, and easy to work with. Offices are new with great amenities onsite. Certain technology teams (Cloud implementation, data science, data modeling, digital products) bring in great people and do great work with the best-in-class tools and mature delivery processes.

    Cons

    Many people management policies are antiquated and don't reflect the majority technology focus of the current organization (e.g., requiring everyone to work in the office even when the entire team was disbursed across time zones and would never be in the same space; offering very limited PTO except for a 6 week sabbatical every 5 years; rarely supporting continuing education and certifications). Quarterly layoffs following each merger and acquisition are demoralizing. Many critical technology functions are bogged down by middle management bloat and supervisors with more business than technical skill. Feedback from employees is collected often but not implemented. Management is rarely transparent about major changes within the organization and teams are often in a reactionary state to recover from impacts rather than being able to plan along to minimize disruptions.

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    4 people found this review helpful
  8. 4.0
    Former Employee

    Great Place to Learn

    Jul 29, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to learn at start of career Great team environment and very knowledgeable

    Cons

    Heavy emphasis on quotas and production Can be overly competitive

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  9. 3.0
    Former Employee, more than 1 year

    Not Diverse

    Aug 10, 2021 - Senior Team Manager in Westlake, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Benefits and nice working environment

    Cons

    Lack of diversity in Leadership positions

    1 person found this review helpful
  10. 3.0
    Former Employee, more than 1 year

    Great company poor leadership

    Aug 12, 2021 - Human Resources Operations Associate in Westlake, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    benefits, some departments are amazing to work for, somewhat good culture

    Cons

    poor HR leadership is not about career development no coaching

    Continue reading
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Viewing 41 - 50 of 3,342 Reviews

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