Change Informed Delivery to a New Address
If I move and change my address, what do I need to do to continue to receive notifications?
After you submit an Official Change of Address (online at moversguide.usps.com, in-person at a Post Office™, or through your mail carrier), you will receive an email and a physical letter with a 9-digit alpha-numeric code requesting confirmation of your change of address. If USPS determines that there is a usps.com® account that corresponds to the information in the change of address submission, access to Informed Delivery® will be temporarily suspended. If your new address is within a participating ZIP Code™ location and the feature is available at your new address, you will be able to resume notification emails once you confirm your change of address by following the instructions in your Change of Address validation letter.
Receiving Notifications for Old Address
Why am I receiving mail images, and package notifications, for my former address?
It is likely that your usps.com® profile is not updated with your current address. The best way to prevent this issue is to submit an Official Change of Address online at moversguide.usps.com, in person at a Post Office™, or through your carrier. This will allow you to easily transfer your Informed Delivery® account to your new address if the United States Postal Service® can match your Change of Address and online usps.com account details.
If you have already moved and did not submit an Official Change of Address, please update your address in your usps.com profile. Once you update your address, the Informed Delivery notifications from your old address will be discontinued.
Informed Delivery Access Suspended
Why is my access to Informed Delivery® suspended?
When the Postal Service detects that a permanent Official Change of Address has a corresponding usps.com account, access to your Informed Delivery account will be temporarily suspended. Access is suspended to prevent unauthorized access to your mail or package information until your permanent change of address is confirmed. You will be able to easily resume access at the address where you currently reside by following instructions in the change of address confirmation letter(s).
Change of Address Validation Codes
How do I confirm my Official Change of Address if my access to Informed Delivery® has been suspended?
When the Postal Service® detects that an Official Change of Address submission has a corresponding usps.com account, access to Informed Delivery for the online account will be temporarily suspended until the change of address is confirmed. Two confirmation letters containing unique validation codes will be mailed to each address listed on your official change of address submission (these are referred to as your "old address" and "new address" on your Official Change of Address form).
- If you already moved to your “new address,” visit reg.usps.com/restoreaccess to enter the validation code listed on the physical letter that was mailed to your new address. This will automatically restore your access to Informed Delivery at your new home, if the feature is available at your new address. Only enter the validation code pertaining to the address where you reside, which is where you receive Informed Delivery notifications. If you received a letter at your “old address,” and you are not the addressee, you may discard the letter for the address and no action is required.
- If you did not move and need to restore your Informed Delivery access at your “old address”, visit reg.usps.com/restoreaccess to enter the validation code listed on the letter that was mailed to you at your current address.
- If you recently submitted an Official Change of Address and have completed your move, but still have access to Informed Delivery, you must edit the profile on your usps.com account to match your current address. Your access to Informed Delivery will be discontinued at your old address and you will be able to complete identity verification at your new address to restore your access.
Why do letters need to be mailed to my old and new addresses? Can the Change of Address validation codes be emailed to me?
No. Since the Official Change of Address process is associated with a physical move of an individual or family, the Postal Service® needs to ensure that you are able to receive mail at the address where you intend to use Informed Delivery®. Email cannot be used to verify your physical residence.
Where can I find my Change of Address validation code?
When the Postal Service® detects that an Official Change of Address has a corresponding usps.com® account, two confirmation letters containing unique validation codes will be mailed to each address listed on your Official Change of Address submission. These are referred to as your "old address" and "new address" on your Official Change of Address form. Each letter displays an alphanumeric (letters and numbers) code in the middle of the letter. Be sure to use the validation code from the letter received at the address where you will be residing to restore your Informed Delivery® access, if the feature is available at that address.
How long does it take to receive a letter containing my Change of Address validation code?
When the Postal Service® detects that an Official Change of Address has a matching online usps.com® account with access to Informed Delivery®, two physical letters are generated. Each letter contains a validation code that will restore your Informed Delivery when successfully used, if the feature is available at that address. These letters are then mailed to the old address and new address from the Official Change of Address form and should be received within 3-5 business days of when the services were suspended.
How do I get a new Change of Address validation code?
If you misplaced your validation code or never received it, a second set of validation codes are automatically sent 30 days after the original Change of Address was submitted. A reminder email is sent after 15 days. If you do not receive the second set, you may submit a new Change of Address either online at moversguide.usps.com or in person at a local post office, which will generate a new set of confirmation codes to be mailed to you.
How long do I have to confirm my new address with the Change of Address validation code I received in the mail?
These validation codes are active for a period of 60 days from the move date provided in your Official Change of Address submission (when your access was suspended). Informed Delivery® will remain suspended until one of the validation codes received at the old or new address is entered online. If your validation code expires, you have to go through the identity verification process for your current address on reg.usps.com/preferences to restore your access to Informed Delivery, if available at your address.
I received two Change of Address validation codes. Which one do I use?
Only enter the validation code pertaining to the address where you reside, which is where you will receive Informed Delivery® notifications moving forward. In most cases, this is the new address, or the address to which you are moving. Only use the validation code associated with the old address if you do not actually move or if you did not request an Official Change of Address.
I received a Change of Address validation code in a letter, but the letter is not addressed to me or anyone in my household.
If you are the current resident of this address, but you are not the addressee of the letter you received in the mail, no action is required from you. Your mail information and any online accounts you have with the Postal Service® are safe and have not been affected.
Decided Not to Move
What happens if I don't move?
If you submit an Official Change of Address with the intent to move to a new address but do not actually move, enter the validation code in the letter you received at your current address (“old address” from your change of address submission) to restore your access to Informed Delivery®. You can always submit a new Change of Address if you plan to move again in the future.
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