Carsandpickups

Called to look at a truck yesterday, they knew I was coming but they sold the truck and never called me to let me know. I drove over a hour to get there. Do not use Leo, very bad customer service.

Leo was great! He made the process of purchasing my truck fast and easy!
I definitely recommend going to cars and pickups and consulting with Leo!

Came in to get my truck appraised and possibly considered a trade in. Chase came out immediately and helped us out. He showed us a lot of different options between my preferences (GM & Dodge). I was given a decent amount on trade in value and ended up going with a GMC Denali HD. I'm really happy with my truck, not to mention, I've spent many hours in dealerships before and this was the fastest experience I've had. Especially having an impatient toddler. I would definitely consider buying again in the future.

No guarantee on their sales. Part fell off on the drive home, Michael didn't care, didn't fix, didn't offer a solution to their faulty sale. Would never recommend.

I am very happy with my truck. However, for a no haggle price I expected certain things to be done. I drove the truck off the lot and the service air filter light came on. I changed the air filter and it was black. Before driving off I pointed out a leak in the radiator hose and the dealership would not do anything about it. Go to wash the windshield and learn the wipers are falling apart. All minor things, all fixed for about $150 and an hour of my time, but things I would expect to already be done when a company says they inspected the vehicle and said it was good to go.


Although I was disappointed in the minor things, the overall experience was nice. Absolutely no pressure. I was handed the keys to the vehicle and said let us know when you are done. The process was quick and me and my family were on our way. Nice guys at the dealership, just when I say I am flying out for a specific truck, it would be nice if the little things were done.

My wife and I were looking for a great diesel pickup truck here in California. We knew what we were looking for, but couldn't find it locally. So, we expanded our search until we found just the right truck. A 3/4 ton Longhorn Laramie Mega-cab in exactly the right colors and with exactly the "commuter bumper" we were looking for! We were a little apprehensive about buying anything without seeing it in person first, but after talking with Christian both online and over the phone, we decided to move forward with the purchase. Boy, are we glad we did!!! An amazing truck, that is practically brand new, at a great price! They even helped in arranging transportation of our new truck to our home. Thank you so much for your help Christian, and thank you carsandpickups.com! Our entire experience was exceptional! They were kind, courteous, and made the process very easy. Christian was very friendly, knowledgeable, and helpful. We would definitely buy here again.

Purchased my Yukon Denali from C&P and the entire team was great especially Marcus who answered every question and helped throughout the entire process and never pressured me at any time.

This is your typical run of the mill scum used car lot. They Offered me a really good trade number on my truck (Chase). They gave me the run around for 2 weeks until they passed me off to another sales guy (RICK). Rick ran the numbers on my trade (ie looked up what I owed ad then offered me 500 less then payoff for the trade. At this point even though they had committed breach of contract I accepted the new terms. Then Rick started pressuring me to give them a deposit on the car. I told him I would not do that until I saw the purchase order and agreement which he never sent. Which I eventually only gave him a card number because he said he would not run it unless the guy that was interested in it, came back into the dealer. Late that evening Rick ran my card for the $500 deposit. The next morning because of personal reasons (job offer) I was told I need to have a truck. I reached out to Rick to tell him I could do the trade for said reasons and he said ok well good luck to ya. I asked him about my deposit and he said it was non-refundable. This was the first time he had ever mentioned it was non refundable. All of my calls are recorded. I will be handing off to a lawyer and also am consider pursuing the original breach of contract. DO NOT DO BUSINESS WITH THIS SCUM. IF YOU DO, DO NOT GIVE THEM A DEPOSIT. THIS ALL HAPPEND IN A 12 HOUR SPAN WHICH WAS OVERNIGHT AND THEY NEVER REMOVED IT FROM THE WEBSITE.

Wishing I didn't have to leave this review but I feel obligated to for anyone else out there in the market. I bought what I thought was going to be a great truck but has only turned out to be a nightmare.

I purchased my 2017 Ram 2500 on April 29, 2021.
As I write this today, May 20, 2021 I have already paid $2,400 for new tires (when I purchased the truck it had very warn 37x13.50x22's on it so naturally I replaced the old ones with the same size tire, something I already knew I was going to have to do but I justified it in my mind since I paid $59,995 for the truck and it booked out at about $62,100 so I told myself that the $2k I'm saving on the truck will go to the tires so I'm basically "breaking even").

Last night on my drive home I suddenly heard this very loud howling sound (so loud at first I thought a motorcycle was passing me). I quickly accessed the instrument cluster from the dash to check all my gauges and find that my transmission temperature was at 257*! Panic hits me that my truck is about to explode, or at least leave me and my young kids stranded on the side of the road. Luckily I am only a few miles from home and the truck safely gets us there. I took my truck into the diesel mechanic first thing this morning and after paying them $273 I find out that the transmission on my three-weeks-new-to-me truck is baked and going to have to be replaced immediately.

A stock 68RFE is about $4,000. This truck has some performance mods and runs more HP than the stock transmission can actually handle (hence the current transmission problem) so the diesel shop suggested a stage 2 transmission to ensure I have one that can actually handle the performance of this truck and also so that history doesn't repeat itself leaving me with the same problem down the road. The cost to purchase a Randy's stage 2 68RFE is $9,695. The labor cost is another $690.

Did I mention the brakes are bad too? The quote I got for that was $600 but for obvious reasons I have not gone through with that repair yet.

I called my sales rep today and explained the situation and that I only bought this truck 21 days ago and surely they must feel some sort of obligation to help me out with a repair bill of over $10,000 just 3 weeks after purchasing (I mean c'mon, I haven't even received my plates from the DMV yet!) but of course the answer was simply that they offered to sell me an extended warranty and I declined. That is correct, I did decline the extended warranty. I don't remember how much extra it cost (I want to say around $3k) but knowing that the truck was modified I really didn't think an extended warranty would cover much, if anything, and buying a diesel with only 85,000 miles on it I figured the darn thing was barely broken in so an extended warranty just seemed unnecessary but clearly I was wrong and that's on me for not just spending the extra money (acknowledging that they were selling a warranty and not a guarantee so nothing is certain).

I also tried calling the GM but never heard back from him, I guess it was crazy of me to think he would care about my situation

To sum up: I don't think these guys intentionally tried to screw me or that this was malicious in any way. The sales rep made it a point to tell me that this dealership "doesn't have a service department and that's how they keep their prices low" which I should have heard as a red flag warning that they really have no idea about the mechanical condition of the cars they sell and there could possibly be unknown problems and I should get the truck looked at by a mechanic

To anyone buying a truck here I'd STRONGLY encourage you to either 1) take the vehicle on a VERY long test drive at freeway speeds as well as to a mechanic to have It thoroughly inspected or 2) buy elsewhere. I really wish I would have myself

3 weeks after purchase and so far:
$273(paid): service call to discover issue
Tires(paid): $2,400
New Transmission(quote): $9,695
Transmission Labor(quote): $690
Brakes(quote): $600

At the moment my new $60k truck sits and laughs at me from my driveway

Best car buying experience thus far. I dealt with Charles in the phone for about a week after I found the truck I wanted on their website www.carsandpickups.com
They specialize in large diesel pickups.....Charles went way out of his way to make sure I knew everything about the truck before I decided to buy it. I flew from Ca to Tx and met with Charles the next morning. The total time spent in the dealership buying the truck was about 15 minutes. When the manager heard i had flown out there he wrote me a check that more than covered my airfare. Great customer service and genuinely nice people!