*The room card was invalid to take lift when the second day I stay here and came back around 9:30PM after a long day tour and exhausted, asked one staff in lobby and was told to find front desk, asked how should we do and thought could be fixed very quick but receptionist said “排队！”（wait in line ) in a very cold tone,guess she was“exhausted”in providing service as well not mention with smile or talk in a polite way, so had to wait a few minutes in the check in lines.Understand the hotel is close to airport running good business/high occupancy but C/I procedures shall be improved and be efficient. Very bad experience, except that breakfast standard is acceptable and shuttle bus service is good 我住在这里的第二天，房间卡是无效的，晚上9点30分左右回来，经过漫长的一天的游览，我已经筋疲力尽了，我问了大堂的一个工作人员，被告知去找前台，我问我们应该怎么做，我以为可以很快解决，但接待员说:“排队!”语气很冷，我猜她在提供服务时也“筋疲力尽”了，没有微笑，也没有礼貌地说话，所以不得不在排队时等了几分钟。非常糟糕的经历。了解酒店靠近机场，业务良好/入住率高，但C/I程序需要改进和有效
Eva Lee（Four Points by Sheraton Hong Kong Tung Chung 的Guest Services / Front Office）的回應
回覆日期：2023年11月20日
Dear Quest09929236424, Thank you for your time and sharing with us your staying experience. Please accept our sincere apology on the less than satisfactory arrival experience. We will share and review the mentioned area in your comment. Appropriate action will be taken to address the concern and improved the overall experience of our guest. Arrival experience is vital to impress our guest and it is always our aims to strive for better service. We appreciate your time and thank you for choosing to stay with us. Warmest Regards, Eva Lee Assistant Front Office Manager
听说香港很在乎猫途鹰上的评价，那我就下载一个专门来评价一下吧。作为万豪大使常旅客会员，每次出行都会在网上搜索各家酒店的口碑，关于这家酒店，由于差评如潮，因此预期降低了很多，但是这样依然无法阻挡我给这家差评的决心。住这家酒店的心情就像天气一样阴沉。 首先作为万豪系酒店，前台居然没有会员优先通道，办理入住永远是人山人海，问有没有会员优先通道，回答没有。 其次作为2020年新开业的酒店，作为一家中国🇨🇳香港🇭🇰酒店，插头居然没有一个通用口，全是英国🇬🇧爸爸的插头，问前台借，前台说没有，建议自己买，我说我就是深圳的，住三天，你随便三天内协调一个借我充几个小时电脑就够了，前台说入住客人太多了，都借出去了，我说你尽量吧。结果到了第三天，依然没有人送转换头，我便拿电脑去前台和礼宾部，反正就是各种没有转换头各种不给冲，结果发了一顿脾气，数落了一下酒店只接待团客不重视常旅客毫无服务意识，才终于不知道是不是前台自己花钱买了一个转换头才给我充上电。三天了，旁边就是同一个业主的喜来登，作为低端的福朋，难道一点服务都可以没有吗，那常旅客的意义在哪里呢😒香港还是那个香港，这家酒店除了便宜一无是处，不知道是不是只针对大陆游客才这样，即使便宜也没有团客便宜。 Not any service including gym and electronical adaptor, no fast check-in & welcome fruit for frequent travellers
Matthew Wong（Four Points by Sheraton Hong Kong Tung Chung 的Owner）的回應
回覆日期：2023年3月25日
尊敬的Escape01399688390, 感谢入住香港福朋东涌喜来登酒店，并在百忙之中抽空给予酒店评价。 对于入住期间遇到的问题，我们深感抱歉。我们非常重视您的反馈并会传达到相关部门进行整改。 您的反馈将帮助我们改进不足，从而更有效满足宾客的需求。 再一次感谢您的意见，并期待您的再次光临。 此致 Matthew Wong 前台经理 香港东涌福朋喜来登酒店
Sander Looijen（Four Points by Sheraton Hong Kong Tung Chung 的General Manager）的回應
回覆日期：2022年10月28日
Dear 483huz, Thank you for the very nice review! Needless to say I am delighted to be reading your comments about Willy and I am extremely pleased that Willy had been able to navigate you through all the complicated issues related to PCR and RAT tests. Rest assured that I will thank him for doing a great job and I am sure he will be happy to hear from you. We all look forward welcoming you back one day very soon again! Until then Sander Looijen General Manager Sheraton Hong Kong Tung Chung Hotel
There is a 13A twin switched socket with two 2.1A USB charger. You need a power plug travel adapter for socket type G. Moreover, you can also borrow adapter from hotel as needed.
I will reply myself. As the Marriot Member, the hotel will offer free breakfast for up to two children under 12. This is nice and the breakfast is good.
