Contact Us

Customer Service

Our highly experienced Member Service Representatives in the Contact Center can assist you with most credit union inquiries or concerns. If unable to assist with a certain inquiry, the Member Service Representative will forward your call to an appropriate department or branch.

Contact Center hours are Monday - Friday 8:00am - 9:00pm, and Saturday 9:00am - 1:00pm.

• Local (Grand Rapids): (616) 242-9790
• Toll Free: (800) 242-9790

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eSupport for Online Issues

• Support: (844) 754-6281
• Online applications (account opening and lending): (844) 754-6281
• Mortgage: (844) 754-6280

If you are unable to find the answer you're looking for using the options above, please review the following steps:

1. Check our FAQs in the Help Center
2. For technical troubles, review System Requirements
3. Contact us via our Secure Contact Form

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Automated Phone Banking

• Local (Grand Rapids): (616) 942-3360
• Toll Free: (800) 796-3360

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Automated Funds Verification

Free 24/7 funds verification is available by calling (616) 301-8026

Questions? We're here to help

• Live Chat Now
• Call (844) 754-6281
• Find a Branch
• Schedule Appointment

Secure Contact Form

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Lost or Stolen Debit or Credit Card

To report a lost or stolen debit or credit card, contact us at: (866) 304-8684

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Mortgage

For information ranging from mortgage applications to payments, we’re here to help! Please contact us at (844) 754-6280.

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Insurance

For information about Lake Michigan Insurance Agency call us at (616) 234-6979 or visit LMIAinsurance.org.

All questions regarding Minnesota Life policies should be addressed by Minnesota Life at (877) 309-6576. This includes questions regarding the cancellation of coverage. LMCU has no access to Minnesota Life's records/files, and therefore cannot verify or cancel coverage.

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Consumer Lending

For information on consumer loans such as auto loans, home equities, credit cards or personal loans, we’re here to help! Please contact us at (844) 301-8899. Applications on auto loans, credit cards and personal loans can be taken over the phone 24 hours a day.

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Aircraft Loans

For information or questions on existing aircraft loans, call us at (800) 999-3712 or email us at [email protected].

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Community Relations

For information regarding philanthropy, sponsorship or community events please contact the Community Relations team here.