Burj Al Arab
Jumeirah St, Dubai 74147 United Arab Emirates
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4.5
#333 of 810 hotels in DubaiLocation
4.8
Cleanliness
4.9
Service
4.7
Value
4.2
Travelers' Choice
The distinctive sail-shaped silhouette of Burj Al Arab Jumeirah is more than just a stunning hotel, it is a symbol of modern Dubai. Rising on a man-made island, 280 metres from the shores of the renowned Jumeirah beach and designed to resemble the graceful sail of an Arabian dhow, it soars to a height of 321 metres, dominating Dubai’s coastline. The all-suite hotel offers 199 luxury duplexes with stunning views of the ocean, private beach access, luxury leisure on a breathtaking terrace with pools and cabanas as well as 8 of the world’s best dining and entertainment venues helmed by Michelin-starred chefs.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Water park
Evening entertainment
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Flatscreen TV
Bath / shower
Desk
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Harbor View
Languages Spoken
English, French, Russian, Arabic and 5 more
Hotel links
Location
Getting there
Good for walkers
Grade: 81 out of 100
81
Dubai Airport
13.7 mi•
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Dubai World Central - Al Maktoum International Airport
15.4 mi•
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Rental Cars
26 Restaurants
within 0.3 miles
Reviews
4.5
6,974 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Burj Al Arab stands out for its spacious and opulent suites that boast modern amenities, though some guests suggest a need for technological refinements. Its prime location garners praise for easy city access and breathtaking vistas. While the hotel's cleanliness receives high marks, the service quality appears inconsistent, with reports of both exceptional attentiveness and underwhelming experiences.
The atmosphere is celebrated for its luxurious and comfortable setting. Despite the hotel's lavish amenities, a number of guests consider it overpriced, questioning the value relative to the cost.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Opulent
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Detailed Reviews
Hotel's Favorite
Returned to BAA after a break of several years - we had children and it’s not really a young children kind of place in my opinion. The place is almost as it was pre kids, a fantastic experience.
So what’s changed ? There is no longer a personal connection with the staff who don’t remember your name and treat you as if they have just met you. There have been reductions in the number and size of toiletries etc and finally the technology in the room is very dated and badly needs upgrading - I could watch a rugby match on my phone but not in the room!
Still love the place and plan to return again this year.
So what’s changed ? There is no longer a personal connection with the staff who don’t remember your name and treat you as if they have just met you. There have been reductions in the number and size of toiletries etc and finally the technology in the room is very dated and badly needs upgrading - I could watch a rugby match on my phone but not in the room!
Still love the place and plan to return again this year.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maryam Al Fardan, Other at Burj Al Arab
Responded Feb 19, 2024
Dear Guest, Greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards, Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
During a stay in Dubai we wanted to visit this magnificent sight. However you cannot actually get inside the hotel unless you are either a guest or have booked an activity within it. So we decided to have afternoon tea. Now this is not a low cost choice but we treated it as a one off opportunity to visit. We arrived by taxi and were checked through security but only after we had produced our booking slip. The sight driving up to the reception is worth it and once we were out of the car it delivered everything you would expect from a seven star location. The welcome was very good and inside the front lobby was spectacular as was everything around and above it. We travelled up to the 27th floor for our afternoon tea and the view was breath-taking. We had a table just back from the window but had a perfect view of the panoramic layout of Dubai from the Burj Khalifa to the Palm. We booked tea for 4.15 so had the advantage of seeing the sights in the daylight, twilight and dark, well worth it. The afternoon tea was sumptuous with a seven course menu, every one delicious especially the heart shaped scones with jam and lemon curd (that was just wonderful). After we had finished we could enjoy wandering around the public areas of the hotel and taking in the luxury of the surroundings. If you can go, you should. You will not regret it.
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Date of stay: February 2020Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded Mar 4, 2020
Dear Colin, Thank you for visiting Al Muntaha and the Skyview Bar and for sharing your review with us. We’re delighted to read that you enjoyed the service, the food and obviously the magnificent view. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back for another memorable experience. Kind regards, Tristan Delmas Hotel Manager Burj Al Arab
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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+1
Wow Is the first word that springs to mind but this is not a hotel for you if you are worried about spending money. Service second to none from the minute we stepped out of the car. We had utilised their Rolls Royce transfer which comes with a music menu. Cold towels and water was offered snd scented face spritzers
We had taken the one bedroom superior room. It was huge. With a beautiful staircase. A butler is stationed at the end of the corridor to help with anything we needed including room info. Dinner reservations. Lounge snd bedroom have amazing views electric curtains and drop away tv in bedroom. Shower is huge snd bathroom fragrances are all Hermes. Bath I could do breast stroke in and was a jacuzzi.
Chocolates on the pillow at night. Bottle of non alcoholic drink provided. Stocked chargeable bar in room. So many comfy setters to choose from. Bed huge with very deep topper and a pillow menu.
Outside lots of beds around the infinity pool. Come around with fruit, ice cream. Deliver a bag to chairs with ice water and face spritzers Each bed has electronic service box for food and drink deliveries
Spoilt for choice with restaurants. Went to restaurant on 27th with lovely views first night and one on lower floor alongside the floor to ceiling large fish aquarium on second night Breakfast had a vast choice with very attentive service. Why I have not stayed here Before I don’t know. That will be rectified
We had taken the one bedroom superior room. It was huge. With a beautiful staircase. A butler is stationed at the end of the corridor to help with anything we needed including room info. Dinner reservations. Lounge snd bedroom have amazing views electric curtains and drop away tv in bedroom. Shower is huge snd bathroom fragrances are all Hermes. Bath I could do breast stroke in and was a jacuzzi.
Chocolates on the pillow at night. Bottle of non alcoholic drink provided. Stocked chargeable bar in room. So many comfy setters to choose from. Bed huge with very deep topper and a pillow menu.
Outside lots of beds around the infinity pool. Come around with fruit, ice cream. Deliver a bag to chairs with ice water and face spritzers Each bed has electronic service box for food and drink deliveries
Spoilt for choice with restaurants. Went to restaurant on 27th with lovely views first night and one on lower floor alongside the floor to ceiling large fish aquarium on second night Breakfast had a vast choice with very attentive service. Why I have not stayed here Before I don’t know. That will be rectified
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded Mar 11, 2020
Dear Guest, Warm greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to complete our online guest survey following your stay with us. We are delighted to read that your overall stay with us was enjoyable. It is truly wonderful to read positive feedback; especially your appreciation for the staff, the facilities and the hotel in general. Thank you, once again, for choosing to stay at Burj Al Arab. My colleagues and I look forward to welcoming you back again in the future. Kind regards, Tristan Delmas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was me and my wife’s second stay at the burj al Arab. Having had an excellent 4 night stay here last year we decided to return for a stop over again. Of course the hotel and suites still remain a spectacular place to stay, however there were a few things that left us a bit disappointed.
The so called butler service seemed non existent. We never saw a butler or member of staff on our level during the whole stay. Also on returning to the room after dinner our tea cups and used plates were not tidied away on 2 occasions. For a supposedly 7 star hotel this is not acceptable.
They no longer give you complimentary Hermes perfume which is a shame.
The person who checked us in seemed very new, he didn’t seem to know how to operate the computer system and also told us we would be getting complimentary breakfast included, which we were actually charged for on checking out.
He also did the check out for us which seemed to take forever as the computer wasn’t working.
The infinity swimming pool seemed to have a constant presence of sea birds paddling in the pool and drinking the water, none of the staff seemed bothered by this.
Good points were the buffet breakfast was fantastic as usual. The food and atmosphere at Al mahara and al Iwan were also fantastic and worth the visit.
The loungers are now fitted with a buzzer system for making orders and paying which is a great idea.
Overall I still loved the hotel but I wonder if they are cutting corners with the butler service and complimentary toiletries.
The so called butler service seemed non existent. We never saw a butler or member of staff on our level during the whole stay. Also on returning to the room after dinner our tea cups and used plates were not tidied away on 2 occasions. For a supposedly 7 star hotel this is not acceptable.
They no longer give you complimentary Hermes perfume which is a shame.
The person who checked us in seemed very new, he didn’t seem to know how to operate the computer system and also told us we would be getting complimentary breakfast included, which we were actually charged for on checking out.
He also did the check out for us which seemed to take forever as the computer wasn’t working.
The infinity swimming pool seemed to have a constant presence of sea birds paddling in the pool and drinking the water, none of the staff seemed bothered by this.
Good points were the buffet breakfast was fantastic as usual. The food and atmosphere at Al mahara and al Iwan were also fantastic and worth the visit.
The loungers are now fitted with a buzzer system for making orders and paying which is a great idea.
Overall I still loved the hotel but I wonder if they are cutting corners with the butler service and complimentary toiletries.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded Mar 4, 2020
Dear Dave, Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the hotel and its facilities and its restaurants. While I do sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to enhance our service quality. I do hope that this experience will not deter you from visiting Burj Al Arab in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality Burj Al Arab is renowned for. Kind regards, Tristan Delmas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We went there to celebrate our 7 year date anniversary. Like we thought it was the best place that could host this day for us. Shahid made sure the experience was special by upgrading our rose to a champagne and getting me flowers with a cake. Miguael served us at the pool, he was very prompt welcoming and helpful.
The music was soft yet flowing, temperature was relatively cool as the infinity pool is by the sea, the private cabana gave us the privacy we needed. During times like these cleanliness and hygiene was kept at its peak by many workers ensuring the large area is constantly sweeped. The food at Sal was delicious! We went for the prawns in the starter and the sea bream and lobster linguini. This experience is making us want to go back again and again. The hospitality really made it feel like home away from home. Thank you Shahid and Miguel
The music was soft yet flowing, temperature was relatively cool as the infinity pool is by the sea, the private cabana gave us the privacy we needed. During times like these cleanliness and hygiene was kept at its peak by many workers ensuring the large area is constantly sweeped. The food at Sal was delicious! We went for the prawns in the starter and the sea bream and lobster linguini. This experience is making us want to go back again and again. The hospitality really made it feel like home away from home. Thank you Shahid and Miguel
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Date of stay: October 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Obaid Mohammad, Other at Burj Al Arab
Responded Oct 18, 2020
Dear shayanak2017, Thank you for spending time with us and sharing your wonderful experience. We are delighted to read that you enjoyed Sal, the infinity pool and had a great anniversary celebration. Your kind words are highly appreciated, especially your recognition towards our colleagues Shahid and Miguel. My team and I look forward to the pleasure of welcoming you back for another memorable experience. Kind regards, Tristan Delmas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all the hotel lobby is second to none! High Tea location on the 27th floor is worth splurging for. You definitely won’t need dinner on that day. The view is amazing, the room is out of sight and the many courses of the High Tea is varied, well paced and gives the guest the sense that they are special.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded Jan 27, 2020
Dear RobertHA, Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the 27th floor. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards, Tristan Delmas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've recently visited the hotel for the 5th time and for the very first time I was totally disappointed. From what I know there is a new manager on duty and probably he received a message to reduce costs dramatically. From the welcome gift, an 18 euro sparkling apple and date drink together with a standard fruit composition, to the butler that now is not anymore present at any floor but reachable via whatsapp the service is going down and down. In the past day the welcome gift was a bottle of champagne a box of dates in the shape of the Burj a box of chocolates and an orchid for the ladies upon arrival.Regarding the lacking of service just one example: one day we left our room at around 10 am and returning at 1.30 pm the room wasn't made up yet as a result of the lacking of the butler on the floor. As in other hotels now you have to call the housekeeping.
The bedding was a total disaster and as well the towels in the bathroom were old and tired.
The rooms as well shows the ages passing by.
As bear in mind that if you wish to have a late evening drink at the lounge bar above the reception you have to order before 10.30 pm as this is the time for the last order.....in a self proclaimed 7 stars hotel? This is unacceptable.
To be fair I've been approached multiple times by a couple of managers to discuss the situation. They have since then provided a bottle of Champagne in room and one free transportation to an outside restaurant. In reality the free transportation were 2 but one of the two has been charged to my bill.
It's really sad seeing one of my favorite hotels going down so fast.
The bedding was a total disaster and as well the towels in the bathroom were old and tired.
The rooms as well shows the ages passing by.
As bear in mind that if you wish to have a late evening drink at the lounge bar above the reception you have to order before 10.30 pm as this is the time for the last order.....in a self proclaimed 7 stars hotel? This is unacceptable.
To be fair I've been approached multiple times by a couple of managers to discuss the situation. They have since then provided a bottle of Champagne in room and one free transportation to an outside restaurant. In reality the free transportation were 2 but one of the two has been charged to my bill.
It's really sad seeing one of my favorite hotels going down so fast.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded Feb 11, 2020
Dear 88TravellersClub, Firstly, I would like to express my sincerest appreciation for staying with us and for sharing your experience. We appreciate your patronage and especially your time in meeting with me during your stay; hence we were disappointed to read that your experience was not up to your expectations. I sincerely apologize for the shortcomings you encountered as we take this matter very seriously. While the hotel practices regular maintenance, indeed we are looking into long-term solutions for our guests’ overall satisfaction and experience. Guests' feedback are paramount to us and rest assure that when mistakes are made, our best efforts are actioned to resolve it during your stay, to ensure your utmost satisfaction. To fully address this, I have contacted you to provide you a better experience on your next visit. Thank you again and I look forward to hearing from you. Kind regards, Tristan Delmas Hotel Manager Burj Al Arab
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow! What can I say? This hotel is legendary. It is beautiful and on arrival you are made to feel like celebrities!
Afternoon tea was beautiful, staff professional, courteous and on hand before you could sip your tea. We would absolutely recommend this experience for families and/or couples.
Much to our surprise the team at Jumeirah Al Naseem had arranged a private behind the scenes tour of the BAA aquatics. And wow!! This was our favourite experience during our stay in Dubai. Why? The team were amazing! They took so much time with us and showed so much pride in their department/work/team that we were left in awe. We left feeling like we’d made new friends, our autistic son had all of his unusual questions answered in great detail and with a passion to share our experience with others. I’m only sorry that I didn’t take the time to leave this review earlier.
Jumeirah you have an amazing team behind the scenes!!! Thank you Gerhard Beukes and your wonderful colleagues.
Afternoon tea was beautiful, staff professional, courteous and on hand before you could sip your tea. We would absolutely recommend this experience for families and/or couples.
Much to our surprise the team at Jumeirah Al Naseem had arranged a private behind the scenes tour of the BAA aquatics. And wow!! This was our favourite experience during our stay in Dubai. Why? The team were amazing! They took so much time with us and showed so much pride in their department/work/team that we were left in awe. We left feeling like we’d made new friends, our autistic son had all of his unusual questions answered in great detail and with a passion to share our experience with others. I’m only sorry that I didn’t take the time to leave this review earlier.
Jumeirah you have an amazing team behind the scenes!!! Thank you Gerhard Beukes and your wonderful colleagues.
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded May 22, 2020
Dear Krisx, Thank you for sharing your wonderful experience. We are delighted to read that you enjoyed the afternoon tea and the hotel tour and its facilities especially the Burj Aquarium. Your kind words are highly appreciated, especially your recognition towards our colleagues Gerhard and his team. My team and I look forward to the pleasure of welcoming you back and when the time is right for another memorable experience. Kind regards, Tristan Delmas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed at many 5 star hotels in Dubai so it’s easy to get picky and spoilt as there are so many top hotels. The Burj al Arab looked a bit over the top and dated and we weren’t sure about staying there at all. I’m glad we did as it did, for us, live up to the hype and price tag.
Firstly, it’s a fortune, however you’re paying similar if not less than you would for any other 5 star hotel’s presidential suite and that’s basically what you get. So I think the value is there for those who are comfortable with dropping so much on a hotel. Also the price gets less the longer your stay is.
The hotel is dated in parts such as the spa and fitness centre looks its age and some of the room facilities like the switches next to the bed do nothing and the bathrooms are old now. But it’s almost part of its charm as the hotel is iconic and a monument of when it was built at the turn of the century. We appreciated that and all of the over the top bling it had.
It had a great atmosphere around the place and very relaxed and friendly. We loved the buggy service and the amount of restaurants around as well as the fantastic private beach over the bridge we had lunch at.
A few small niggles: The hotels pool area is lovely but children are allowed to run wild and scream which really did spoil our, and other guests’ time there. The infinity pool should be adults only.
The butler service was very poor for us. On 3 occasions I pressed the button and nothing. On all 3 attempts I then called for what I wanted and was told the butler would come and nothing. I waited 30 mins for an iron and board (there should be one on the room) and nothing. I think they need to look at how various requests are managed and not just assign everything to one butler who cannot cope with the demand.
We got a panoramic suite which is a bit bigger than the rest. There are 2 on each floor and they have a view of Dubai as opposed to just the sea. It also gives you breakfast which was excellent although the staff seemed stressed and rushed a lot of the time and not happy in their work.
Firstly, it’s a fortune, however you’re paying similar if not less than you would for any other 5 star hotel’s presidential suite and that’s basically what you get. So I think the value is there for those who are comfortable with dropping so much on a hotel. Also the price gets less the longer your stay is.
The hotel is dated in parts such as the spa and fitness centre looks its age and some of the room facilities like the switches next to the bed do nothing and the bathrooms are old now. But it’s almost part of its charm as the hotel is iconic and a monument of when it was built at the turn of the century. We appreciated that and all of the over the top bling it had.
It had a great atmosphere around the place and very relaxed and friendly. We loved the buggy service and the amount of restaurants around as well as the fantastic private beach over the bridge we had lunch at.
A few small niggles: The hotels pool area is lovely but children are allowed to run wild and scream which really did spoil our, and other guests’ time there. The infinity pool should be adults only.
The butler service was very poor for us. On 3 occasions I pressed the button and nothing. On all 3 attempts I then called for what I wanted and was told the butler would come and nothing. I waited 30 mins for an iron and board (there should be one on the room) and nothing. I think they need to look at how various requests are managed and not just assign everything to one butler who cannot cope with the demand.
We got a panoramic suite which is a bit bigger than the rest. There are 2 on each floor and they have a view of Dubai as opposed to just the sea. It also gives you breakfast which was excellent although the staff seemed stressed and rushed a lot of the time and not happy in their work.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TristanDelmas, Hotel Manager at Burj Al Arab
Responded Mar 12, 2020
Dear matthewhK9359NB, Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the hotel and its facilities. While I do sincerely apologize for the inconvenience caused in regards to the pool area and the service on the floor, your constructive comments will certainly give us the opportunity to enhance our service quality. I do hope that this experience will not deter you from visiting Burj Al Arab in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality Burj Al Arab is renowned for. Kind regards, Tristan Delmas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I discovered one of the secrets of exceptional experience we got at the Burj!
There is a lovely little family at the Burj.
This family are talented, warm, caring and if you are lucky enough to stay at the Burj they make you part of their family too.
Given that the Burj is one of the beautiful and iconic buildings/sculptures in the world; with a seven star accolade you may be forgiven for thinking that the Burj might have adopted and could have been forgiven for adopting a more pretentious style of guest service. Yet quite the opposite.
The leadership and indeed every member of staff, have created a wonderful beautiful and warm culture that is the very fabric of the Burj.
The team - who surely wear the most stylish uniforms in the world - are all dedicated to creating your own unique personalised and magical Burj experience.
We had two wonderful people in particular who made our stay to an exceptional level.
If I was to write a mathematical formula for exceptional guest service it would go Simona + Julia = World Class Guest Service x 100
All the staff are amazing! The Housekeeping will have each inch of the two storey glamorous suite gleaming. The beach team will have the most comfortable beds ready for you to swim in the saltwater infinity pool.
And if you are lucky enough to have a buggy ride with Ezekel from Kenya you will have a belly laughing journey with his wit and a wonderful humour that will have you smile all day.
We had some epic foodie experiences. You can see and feel the complete passion love and talent that goes into every morsel of food at the Burj. From the delicious canapés to scrumptious breakfasts.
As a successful business woman amongst many who stay at the Burj I was interested and impressed to see women at the Burj rising through the ranks towards leadership.
So thanks family Burj! We miss you already and we look forward to seeing you soon.
There is a lovely little family at the Burj.
This family are talented, warm, caring and if you are lucky enough to stay at the Burj they make you part of their family too.
Given that the Burj is one of the beautiful and iconic buildings/sculptures in the world; with a seven star accolade you may be forgiven for thinking that the Burj might have adopted and could have been forgiven for adopting a more pretentious style of guest service. Yet quite the opposite.
The leadership and indeed every member of staff, have created a wonderful beautiful and warm culture that is the very fabric of the Burj.
The team - who surely wear the most stylish uniforms in the world - are all dedicated to creating your own unique personalised and magical Burj experience.
We had two wonderful people in particular who made our stay to an exceptional level.
If I was to write a mathematical formula for exceptional guest service it would go Simona + Julia = World Class Guest Service x 100
All the staff are amazing! The Housekeeping will have each inch of the two storey glamorous suite gleaming. The beach team will have the most comfortable beds ready for you to swim in the saltwater infinity pool.
And if you are lucky enough to have a buggy ride with Ezekel from Kenya you will have a belly laughing journey with his wit and a wonderful humour that will have you smile all day.
We had some epic foodie experiences. You can see and feel the complete passion love and talent that goes into every morsel of food at the Burj. From the delicious canapés to scrumptious breakfasts.
As a successful business woman amongst many who stay at the Burj I was interested and impressed to see women at the Burj rising through the ranks towards leadership.
So thanks family Burj! We miss you already and we look forward to seeing you soon.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tristan Delmas, Other at Burj Al Arab
Responded Mar 3, 2021
Warm greetings from Burj Al Arab! Thank you for visiting Burj Al Arab terrace and for sharing your review with us. We’re delighted to read that you enjoyed the experience. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back for another memorable experience. Kind regards, Tristan Delmas Hotel Manager Burj Al Arab
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't understand what you mean. I have no idea whether the hotel will answer the question.
Θα ήθελα να μάθω αν μπορώ να το επισκεφθώ στις 26/5 εγώ και η παρέα μου 4 άτομα για φαγητό!!!
If you can afford to stay at this hotel - you do not need a measly $100 USD for food. That may buy an appetizer and a few drinks for one day. But whose counting? The point is: When you book at this hotel you are not usually in need of money for food.. or anything else for that matter. Just my thoughts.
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PRICE RANGE
$1,281 - $2,075 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
burj al arab dubai, burj al arab rates, seven star hotel dubai, burj al arab hotel dubai, dubai burj al arab, al arab burj hotel, 6 star hotel dubai, burj al arab price
LOCATION
United Arab EmiratesEmirate of DubaiDubaiUmm Suqeim 3 / Umm Suqeim
NUMBER OF ROOMS
199
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Burj Al Arab
Which popular attractions are close to Burj Al Arab?
Nearby attractions include Burj Al Arab (0.04 miles), Skyview Bar (0.02 miles), and Wild Wadi Waterpark (0.3 miles).
What are some of the property amenities at Burj Al Arab?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Burj Al Arab?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Burj Al Arab?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Burj Al Arab?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Burj Al Arab?
Conveniently located restaurants include Villa Beach Restaurant, Skyview Bar, and Scape Restaurant & Lounge.
Are there opportunities to exercise at Burj Al Arab?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Burj Al Arab have airport transportation?
Yes, Burj Al Arab offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Burj Al Arab?
Yes, dry cleaning and laundry service are offered to guests.
Does Burj Al Arab offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Burj Al Arab?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Chinese, and Hindi.