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Massy-Birch has been manufacturing bespoke suits since 2012 for ladies and gentlemen from the heart of the Devon countryside. Massy-Birch is a small family business who use traditional methods to produce bespoke garments that combine style and heritage.

Our services offer beautifully tailored suits as well as ready-to-wear items. We believe in superior quality and beautiful craftsmanship in order to supply customers with the best of British manufacturing. Each of our garments are individually hand cut in Great Britain and are made from the finest cloths providing you with stylish apparel perfectly tailored to you.

The West Countries finest bespoke tailors boast a wealth of tweed. Wools are spun from their raw state into yarns of different colours and then expertly woven into tweeds in mills across the United Kingdom. Our cloth gallery is made from thousands of tweeds from herringbones and checks to stripes and donegals. If you have a specific tweed in mind, we will either already have it in our cloth gallery or be able to find it for you.

Massy-Birch prides itself on long-lasting relationships with customers where we can advise and collaborate with them to create exquisite garments. We believe we create some of the leading quality tailored garments and are always pleased to hear from our customers. We thank our customers for their support as well as helping form a piece of Britain’s living Heritage.

Attention to detail is something we take seriously here at Massy-Birch. Superior quality and beautiful craftsmanship warrants for a perfectly tailored outfit.

Who we are looking for:

We are seeking an Administration Coordinator who will provide pivotal support to the Company Manager and Director in their day-to-day operations. We are looking for a driven, energetic individual who can thrive in a diverse environment and can take initiative both independently and in a team setting. Excellent communication skills both internal and external, coupled with attention to detail are essential qualities for this role.

The ideal candidate will also demonstrate a proactive approach, with a keen interest in deepening their understanding of the tailoring process and have the motivation and confidence to assist clients in crating their bespoke garment.

This candidate should be a keen outdoor enthusiast with interest or knowledge in Fieldsports, due to our clients’ interests.

• Proficient IT Skills – including Microsoft Package, Excel will form part of your daily role.
• Basic knowledge of clothing production and measurements (desirable but not mandatory).
• Flexibility to travel to country shows across the UK (desirable but not mandatory).
• Loves Dogs – we have a few in the office!
• Full clean UK Driving license, due to our remote location and occasional client visits.

Key Responsibilities

• Maintain a clean and organised work area, including our showroom and office.
• Assisting with daily operations of the office, including email phone & in-person correspondence and other administrative tasks.
• Additional administrative tasks as required, to help provide general office support.
• Coordinate with management to schedule meetings, appointments and showroom reservations.
• Assisting in maintaining the company’s accounts using Xero.
• Processing Customer and Cloth Orders for our skilled tailors.
• Collaborate with our tailoring team to translate customer specification and alterations when needed.
• Communicate effectively with clients to understand their preferences and provide exceptional customer service throughout the tailoring process.
• Take measurements and fitting appointments for bespoke suits according to customer specification and needs, including customer details, cloth, styling, sizing etc.
• Uphold quality standards and ensure that all garments meet company guidelines for fit, construction and finish.
• Act as a liaison between clients and internal departments, ensuring clear communication and alignment on deliverables.
• Assisting in quality control checks for garments post-production, as well as packaging and dispatching parcels.
• Managing Cloth inventory and ensuring the cloth library is up to date.
• Managing Stock levels of stock items and keeping our website up to date.
• Coordinating product and equipment arrangements for country shows.

To be considered for this role, please submit a supporting statement along with your CV to info@massy-birch.co.uk. Your statement should clearly demonstrate how you meet the criteria outlined above. Remember, attention to detail is key!

Closing Date: 28th April 2024

Job Types: Full-time, Permanent

Pay: From £12.00 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 28/04/2024
Expected start date: 03/06/2024