British Airways
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3.560,608 reviews
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About British Airways
Airline Alliance
oneworldHeadquarters: PO Box 365, Harmondsworth England UB7 0GB
Airline Summary
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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Popular mentions
London - Belfast
Domestic
Total shambles of a flight, from the boarding gate to the landing in Belfast, I personally have never experienced worse. Shambolic boarding and disembarkation. I used to think British airways was a good airline but after that last experience I’ll be looking at other options. BTW we have just flown to faro from Belfast and overall time was less than the 50 minute flight from Heathrow to Belfast…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Mahebourg
International
Will never fly with British Airways again. Our 12 hour flight to Mauritius was horrendous. I’ve never experienced such a tightly packed flight. Seats are too close together, no leg room and when the person in front has their seat reclined back you’re literally pinned down. Felt very claustrophobic. Virtually impossible to eat the meal as no elbow room either because of passengers so close either side. I would say we were treated like cattle but I would hope animals are treated better! The cabin crew were rude, inattentive and irritable. The food was inedible, mush, not suitable for human consumption. The cabin crew manager / shift leader spilled red wine all over my daughter’s cream joggers. We were told she would log the incident so that we could get the item dry cleaned. We followed the procedure she told us to but she didn’t log it so we were told nothing could be done. As a result of the cramped conditions my husband got dvt, thankfully it was treated successfully when we got back to the uk but it was a shock! BA, what an absolute disgrace, you shouldn’t be allowed to get away with this.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Barcelona - London
Europe
Absolutely shocking service 2 1/2 hr delay ,got back to Heathrow after midnight, sat at the carousel waiting for our luggage for 1hr then told we wouldn't be getting our luggage as there was no staff , drove all the way up north , to then spend the next day trying to report our missing luggage . We finally received our luggage 3 days later via a courier, to then findout that both suitcases where damaged beyond use Will never fly BA again SHOCKING…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Accra
International
Francesca and l were both seated at 24 and were impressed with services of one of your employee named Max Armstrong.l have never encountered a caring person like young man. This man never stopped helping a lady with a toddler and a baby on board BA 2067.He made sure they were comfortable until the end of our trip.I asked him whether the family were his friends or family members as l could see a bond with him and the children.He said “It’s part of my job to help mothers with their children on board alone .”l travel twice a year to Ghana and has never come across such caring person since 24 years of my travelling.Max keep the good works and surely you will be rewarded one day.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bergerac City - Southampton
Europe
Flight cancelled after we all checked in and passengers were going through security. No apology or explanation given. Chaos at the airport and alternative flights mentioned for Tuesday of the following Sunday, this was a Sunday. When we claim expenses etc they now mention air traffic and haven’t paid anything. Feel they don’t care at all about service to passengers. Appalled…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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the window seat vibes :)
First Class Suite
This photo was taken at 15.57 before the delay announcement.
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