Apple Briarwood

Diana was incredibly helpful and forthcoming. Would recommend this location for a quick and painless experience

The saving grace was the pandemic. You read that right. The bad breath was baked into this place from the pretend tech workers. But the masks seemed to contain it. Apple should provide mints to the workers and customers.

I think the criterion for employment is appear ghastly. Cmon no one in here could program a dish network remote.

Buy my iPhones here and I'm tired of Apple releasing software (especially v17) that drastically: slows down internet searches, wears down battery and freezes up iPhone 13 and up. Comments/threads from iPhone users all over online and Apple does nothing. Apple's $700+ phones worth less than a $50 phone. Please help!!! And no, reset should not be your go to answer!

I went on a week day to pick an express order. They accept customers on appointment basis. They do screening at the entrance and limit customer in-store occupancy. The lines were moving fast with less wait time. I received my item quickly and was pleased with the transaction. All covid safe practices enforced.

Not worth going to, they won't know how to fix your device and then you will be out of a phone. They don't read the information given my Apple Support and they are snarky. Make sure you know everything and your passwords or they will inadvertently lock you out of your device. Only what they are interested in is you buying a new device and not fixing the one you have. If it needs to be fixed, you won't have a phone and you will have to wait. Waste of time like ALWAYS.

Four years on and the Apple Store is still keeping up with that quality customer service! This time I came along with my mom as she looked to upgrade her phone to a fancy new X model. We were helped by several folks, from a welcoming member to the employee that actually helped us purchase and set up the phone, to another fella who helped us trade in my mom's other old phone for a small gift card and each interaction was top notch.

I'm always impressed by the patience and level of detail they go into as they sign folks up for their new hardware and transition them from their old devices to new. Whenever I upgrade my phone next you best believe I'll be coming here to do it.

Smaller Apple Store. Not a lot of employees so not available always at a whim but they are all kind and helpful

Yasha, Hamza, Ciarra (the manager) the team at the apple store were incredibly dishonest and wasted a great amount of time with what was promised as opposed to what was provided. Would not recommend this location. If I could score zero stars I would.

I would never recommend this store of rude people working there! I spent 1500 on a phone the day before and i had a problem and do you think they would attempt to at least hold the phone and take a glimpse! But no! Apple! I would consider taking a look at this store! They are rude lazy and unhelpful!

I'm super disappointed in the quality of service at this Apple location. It's some of the WORST customer service we have ever experienced.

My husband bought an iPhone 11 last fall. A month later, he had to have the display fixed. He had the same issue pop up again. He took it in. Granted it's a pandemic, but the whole experience was incredibly rude, unkind, and helpful.

It's very disheartening to see how Apple has gone SO downhill with their customer service. The clerk basically lied to my husband, saying they couldn't fix the display and then, he'd get a "new" phone, which ended up being refurbished. It should still be under warranty! Hello! This was upsetting to my husband, understandably so. The manager told my husband to keep his voice down. Wouldn't you be upset if you had dropped major coin on an iPhone and then, you get no solution, no help, no answers, and oh, here's your refurbished phone that YOU have to take home to make it work out. No support or help. Wow, this isn't the Apple I know!

We have been Apple products customers since 2011. I will need a new iPhone and MacBook soon, but after this horrible experience, I honestly don't think we will ever invest in Apple products again. I'm shopping for other options. They will lose out on a lot of our business sadly.

It's so UNFORTUNATE. It seems like Apple doesn't care any more about their customers. You pay top dollar and then, get treated like total crap and don't get any real help to your issues, which are under warranty and not your fault and known issues for other users.

This particular location at Briarwood hasn't ever been helpful or friendly. Our past dealings where with Patridge Creek and they were WAY better. How can customer service vary so widely across a company? I don't get it! They need to train their employees better.

I'm hoping to get a resolution and am trying hard to get one. We are looking into filling complaints with the attorney generals of MI and CA, as well as Better Business Bureaus in both states. I also am in conversations with our attorney.

This is very hard for me, especially since I enjoy Apple products and they are crucial to my path as a creative person. I guess though I have standards and don't want to give my money to a company who treats us like this. I'm sure they don't care at all though. They will try to make it seem like it is our fault and that they are doing us a big favor. Luckily, there are consumer protection laws.