Important notices

• Starting late March 2024, you’re required to have a 6-digit Mobile Banking PIN set up on your HSBC HK App before using it. Simply log on to the HSBC HK App and we’ll assist you to set it up if you haven’t done so yet.

Setting up 6-digit Mobile Banking PIN

You can download or update to the latest version of the HSBC HK App and set up your 6-digit Mobile Banking PIN to enjoy our full suite of online and mobile banking services. Learn more.

If you’re not prompted to input your Personal Internet Banking username when launching the HSBC HK App, please enter your current Mobile Security Key password and create your new 6-digit Mobile Banking PIN directly.

Username and password

To set up your 6-digit Mobile Banking PIN, you’ll need your Personal Internet Banking username and may need your Personal Internet Banking password. If you’re not sure, or you’ve forgotten them, you can find out how to reset your password or recover your username here.

Verification codes

We may send you verification codes via email or SMS to confirm your identity. You can learn how to update your contact details here.

Frequently asked questions

1. Can I still log on to HSBC Online Banking if I don’t set up a 6-digit Mobile Banking PIN?

Yes, you can still access HSBC Online Banking with your current Personal Internet Banking username and password if you have set them up already. We may send you a code via SMS to verify your identity. So please keep an updated mobile number registered with us.

2. What should I do if I'm unable to set up a 6-digit Mobile Banking PIN on my HSBC HK App before late March 2024?

You may be required to register for a Personal Internet Banking account again if you haven’t set up a 6-digit Mobile Banking PIN on your HSBC HK App before late March 2024. You can download the latest version of the HSBC HK App and easily register again with your HSBC account, HSBC credit card, HSBC Mastercard® Debit Card, or HSBC MPF or ORSO Defined Contribution Scheme account. Learn more.

If you need to register for a new Personal Internet Banking account, please note that your following HSBC Digital Banking services may be impacted in the interim.

1. Your FPS registration(s) with the linked HSBC account(s) will be deregistered automatically.

2. You can no longer access eStatements and eAdvices using HSBC Online and Mobile Banking. Please be reminded to download and store your eStatements and eAdvices before late March 2024 if necessary.

3. Your account statements and/or advices will be sent to your email address registered with us if you have subscribed to email statements for your banking and/or credit card account(s). Otherwise, your account statements and/or advices will be sent to you via post to your correspondence address on our record. Please contact us if you wish to check your preference to receive account statements and advices or to update your preference to receive paper statements and advices.

4. A Paper Statement annual fee will be applied if you receive paper statements for any banking and/or credit card accounts. For details, please refer to the latest fees and charges of our Bank Tariff guide.

• To protect your account, you may no longer be able to use your physical Security Device if you haven't logged on to HSBC Online and Mobile Banking for more than 12 months. You can download and set up the HSBC HK App to replace your physical Security Device.
  

Setting up the HSBC HK App

You can download the HSBC HK App and set up your 6-digit Mobile Banking PIN to enjoy our full suite of online and mobile banking services.

Username and password

To set up the HSBC HK App, you'll need your username and you may need your password. If you're not sure, or you've forgotten them, you can find out how to reset your password or recover your username here.

Verification codes

We may send you verification codes via email or SMS to confirm your identity. You can learn how to update your contact details here.

• Starting October 2023, we're moving some of our online banking services to HSBC HK App, after which they won’t be available on HSBC Online Banking. Stay tuned for more updates. Learn more.
• From late March 2022 onwards, there will be enhancements to the way you log on to HSBC Online and Mobile Banking by batches. Please consider activating Mobile Security Key on the HSBC HK App and ensure your contact details are up to date. Learn more.
  
• If you'd like to link your HSBC Hong Kong account to your other HSBC accounts in other countries and regions via Global View, simply enter your Personal Internet Banking username followed by a security code generated from your Mobile Security Key or physical Security Device.

• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Mei Tung Estate, Lam Tin Estate and Lei Yue Mun Estate will be suspended from 29 May to 31 May 2024. Please click here for details.
• In order to proceed with the maintenance work of the Mobile Branch, the service of Mobile Branch stationed respectively at Kwai Luen Estate (near Luen Yan House), Cheung Ching Estate (near Ching Pak House), Yan On Estate (near Yan Yuet House), Tin Heng Estate (near Heng Kin House), Ching Ho Estate (near Ching Yu House) and Cheung Shan Estate (near Sau Shan House) will be suspended from 20 May to 25 May 2024.  Please click here for details.
  
• We will update the Bank Tariff Guide for HSBC Wealth and Personal Banking Customers, General Terms and Conditions, Integrated Account Terms and Conditions, Super Ease Account Terms and Conditions and ATM Card Terms and Conditions with effect from 1 June 2024. For details, please refer to the Notice of Change.
• Starting from 6 May 2024, the ATM withdrawal limit of cash advance from credit cards will be uplifted from HKD20,000 to HKD40,000 per day or up to your available credit limit, whichever is lower.
• Starting 16 April 2024, ConnectingViews will be renamed as HSBC Community, and the login URL will change to hsbccommunityhk.square-community.com.au.  The Terms of Use for existing members will be updated and renamed as HSBC Community Terms of Use (only available in Traditional Chinese). Learn more.
• From 1 May 2024, the Chat Services Important Notes will be revised regarding general information about Chatbot and its services. View the updated Important Notes here. Your use of Chat Services constitutes acceptance of this revision.
• Starting from 28 May 2024, settlement day of United States securities market is 1 business day after trade execution day (T+1). Clearance and settlement of US stocks buy and sales orders will take place on the 1st business day after trade execution day.
  For Canadian securities market, the settlement cycle will change to T+1 on 27 May 2024.
• Notice of Termination of Forex/RMB Switching Service
  HSBC will regularly review and improve our provision of banking services. As we will terminate Forex/RMB Switching Service from 1 April 2024 onwards, we will update the Integrated Account Terms and Conditions with effect from 1 April 2024. Alternatively, to convert currencies with ease or keep track of currency exchange rates, you can use FX Order Watch or FX Rate Alerts service respectively. To learn more, please visit the HSBC HK Website > Investing > FX > Order Watch service for details. Currency conversion involves risk.
  For details on the changes to Integrated Account Terms and Conditions, please refer to the Notice of Change embedded in the Integrated Account Terms and Conditions. Please visit the HSBC HK Website > Help and Support > Forms and Downloads for details.
• Starting from 29 March 2024, HSBC Village, the online interactive community of The Hongkong and Shanghai Banking Corporation Limited, will be renamed as HSBC Community, while the login URL will be changed to hsbccommunityhk.square-community.com.au. If you login with the old URL, you will be automatically redirected to this new URL. The applicable Terms of Use, Privacy Policy and House Rules will be amended to reflect the change of name and website address. Please click the above links to read the amended terms.
• Effective from 1 Jan 2024,  renaming “HSBC Jade” as “HSBC Premier Elite” in the Contact section of HSBC Credit Card Terms. For details, please refer to HSBC Credit Card Terms.

• Effective from 31 December 2023, we're making some changes to the HSBC Mastercard® Debit Card Terms and Conditions. For details, please refer to the Notice of Change.
• New enhancement of Securities Margin Trading Services ("SMTS") statement delivery
  Starting from 4 December 2023, we will enhance the generation and delivery of SMTS account – daily composite statements. The Bank will issue  a daily composite statement when 1) your SMTS account has activities such as movement of investment holdings/cash positions or any transactions pending for settlement, and 2) when your SMTS monthly statement is generated.
• With effect from 21 Dec 2023, we will no longer support transferring funds via Global Transfers to your self-named HSBC account in France. Please make transfers via other global payment journeys. Learn more.
• From 17 November 2023, the rate of ad valorem stamp duty chargeable on applicable transactions of Hong Kong stock will change from 0.13% to 0.10%.
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Kwai Luen Estate (near Luen Yan House) and Cheung Ching Estate (near Ching Pak House) will be suspended on 18 & 19 December 2023.  Please click here for details.
• Starting from 11 December 2023, HSBC Jade will be renamed as HSBC Premier Elite. The HSBC Jade Terms and Conditions, for those existing HSBC Jade clients who will become HSBC Premier Elite clients, will be updated and renamed as HSBC Premier Elite Terms and Conditions. For details, please refer to Premier Elite Terms and Conditions.
• Starting from 11 December 2023, for those existing HSBC Jade clients who also hold an HSBC Global Private Banking account in Hong Kong, HSBC Jade terms and conditions have been updated and renamed as Terms and Conditions for Personal Banking with Global Private Banking Status. For details, please refer to Global Private Banking Status Terms and Conditions.
• Notice of Termination of Forex/RMB Switching Service
  As part of the ongoing review of our products and services, we will no longer accept new instructions under the Forex/RMB Switching Service from 30 November 2023 onwards. This is applicable to all personal customers who maintain integrated account(s) with us on or after 30 November 2023. Existing instructions will remain valid until 31 March 2024 but will be terminated on 1 April 2024.
  Alternatively, to convert foreign currencies with ease or keep track of foreign exchange rates, you can use FX Order Watch or FX Rate Alerts service respectively. To learn more, please visit the HSBC HK Website > Investing > FX > Order Watch service for details.
  For enquiries, please contact our branch staff or customer service hotline.
  FX involves exchange rate risk.
• From 13 November 2023, no paper or electronic credit card statement(s) will be sent if there has been no transaction or payment record since the last statement date, and the closing balance (debit or credit) is less than HKD10 or the equivalent amount in foreign currency.
• To simplify user terms, HSBC HK App¹, HSBC Easy Invest App and HSBC Reward+ App 's End User License Agreement will end after November 2023. There is no impact to you, and you can use the apps as usual. 
  1. End User License Agreement is only applicable to HSBC HK App's iOS/iPadOS version only

• HSBC is committed to conducting reviews and improvements in our provision of banking services. With this in mind, we will update some changes to the General Terms and Conditions, Integrated Account Terms and Conditions and Super Ease Account Terms and Conditions with effect from 26 November 2023. For details, please refer to the Notice of Change on Terms and Conditions.

• With effect from 17 November 2023, HSBC will no longer offer Electronic Bill Presentment and Payment Service on HSBC Online Banking. Alternatively, please use our bill payments, Faster Payment System (FPS) or autoPay services for your payment needs. For details, please refer to the Notice of Change.
• From 23 September 2023, the Terms and Conditions for HSBC HK WhatsApp (‘WhatsApp T&Cs’) will be changed. We’ve updated paragraphs 1.1 to 1.4 under ‘Terms & Conditions’, and section 2 ‘Use of Big Data & Artificial Intelligence’ in the latest full version, which is available in PDF format. 
  
  Please note that we'll replace the existing version with the latest one on 23 September 2023. Until then, you can view the existing version, which is also available in PDF format.
• Changes in Terms and Conditions for IPO Nominees Services and IPO Loan Facility Services and China Connect Services
  

IPO Nominees Services and IPO Loan Facility Service

Starting from October 2023, we will be improving our Initial Public Offerings ("IPO") Nominees services and IPO Loan Facility service. Updated Terms and Conditions of IPO Nominees Services and IPO Loan Facility Services ("IPO T&Cs") will be effective from 1 October 2023 (“Effective Date”). The updated IPO T&Cs are applicable for IPOs that commence on or after the Effective Date. You should read and understand before you accept and use HSBC IPO Nominees services and IPO Loan facility services. Please refer to the "Notice of Change for HSBC IPO Nominees services and IPO loan facility services" for further details.

China Connect Services

In accordance with the amendment of rules in relation to Northbound Trading of Stock Connect by China Securities Regulatory Commission, Shanghai Stock Exchange and Shenzhen Stock Exchange, we have made changes to the China Connect: Shanghai-Hong Kong and Shenzhen-Hong Kong Stock Connect Terms and Conditions ("China Connect T&Cs"). We have updated paragraph 5.1.4 under "Representations". The change will be effective from

1 October 2023. Please refer to the "Notice of Changes to the China Connect: Shanghai–Hong Kong and Shenzhen– Hong Kong Stock Connect Terms and Conditions" for further details.

To view the full version of updated IPO T&Cs and China Connect T&Cs, please click here. China Connect T&Cs can be found in the Appendix IV and IPO T&Cs can be found in the Appendix V of T&Cs).

To view the existing IPO T&Cs and China Connect T&Cs, please click here. (China Connect T&Cs can be found in the Appendix IV and IPO T&Cs can be found in the Appendix V of T&Cs) Please note, the existing T&Cs will be replaced by the updated T&Cs on the Effective Date.

• Effective from 1 August 2023, Hopewell Centre Branch will no longer provide Deposit of Share Certificate service. Please visit any of our 9 designated branches if you would like to deposit your share certificate(s).

- Hong Kong Office

- Exchange Square Branch

- North Point Branch

- Mong Kok Branch

- Tsim Sha Tsui Branch

- Kwun Tong Branch

- Tsuen Wan Branch

- Yuen Long Branch

- Tai Po Branch

• From 1 October 2023, HSBC Prime Club will no longer be accepting new enrollment and existing HSBC Prime Club memberships (valid until 31 December 2023) will not be renewed. Unless otherwise stated, for customers who enrolled as members before 3 July 2023, the HSBC Prime Club Terms and Conditions and their entitlement to HSBC Prime Club member benefits will remain unchanged. All HSBC Prime Club members will continue to be entitled to these benefits until 31 December 2023.
• We are enhancing our HSBC HK App and Online Banking with additional security controls, please make sure your email address and mobile number are up to date in our records to receive both notifications via email and SMS after conducting certain transactions. If you don't have a valid email address and mobile number before Aug 2023, you will be blocked to conduct some of the transactions on Digital banking. Learn more.
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Wing Cheong Estate (near Wing Chun House) and Tai Hang Tung Estate (near Tung Yi House) will be suspended from 24 July to 25 July 2023. Please click here for details.
• To safeguard the security of our customers during mobile payment registration, starting 28 May 2023, there are new measures introduced on how you add your credit and debit cards on Apple Pay, Google Pay and Samsung Pay through your device wallet. Click here to learn more: Apple Pay/Google Pay/Samsung Pay
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Mei Tung Estate, Lam Tin Estate and Lei Yue Mun Estate will be suspended from 17 May to 19 May 2023. Please click here for details.
• According to the update by Office of the Communication Authority, any unregistered pre-paid SIM cards can no longer be used after 23 Feb 2023. If you’re using a pre-paid SIM card number as your contact number with us, please complete registration with your service provider, or you can update your contact number in record for full access to our Digital Banking services and notifications from the bank.
• In response to latest arrangement on cheque business in HSBC Singapore, starting from 1 January 2023, HSBC Hong Kong will no longer be accepting deposit in cheque issued by HSBC Singapore. For details, please refer to the Notice of Change.
• Starting from 1 January 2023, the following Hong Kong stock trading’s regulatory fees payable to the Hong Kong Exchanges and Clearing Limited (HKEx) will be adjusted: 1) trading tariff per customer order will be removed (applicable to HSBC Trade25 customers) ; and 2) trading fee will be adjusted from 0.005% of transaction amount to 0.00565% of transaction amount (applicable to all customers).
• Effective 1 January 2023, customers who choose to receive any paper statement during a calendar year will be subject to the Paper Statement Service Annual Fee of HK$60. Please click here for details.
• From 25 September 2023, for inactive HSBC Jade accounts, HSBC Premier accounts, HSBC One accounts, Personal Integrated accounts and HSBC GBA accounts, we will issue a statement every 12 months from issuance of the last statement, or earlier when a transaction or other situations occur (in which case, the annual statement issuance cycle will be adjusted accordingly).

• Starting 30 December 2022, we will no longer accept new requests for 'Adjust Card-Not-Present (CNP) Transaction Notification Threshold' service. From early February 2023, all previously set threshold to stop receiving CNP notifications will no longer apply and customers will receive CNP notifications for all transaction amounts.
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Kwai Luen Estate (near Luen Yan House) and Cheung Ching Estate (near Ching Pak House) will be suspended on 12 & 13 December 2022.  Please click here for details.
• Caller Line Identification is coming live on 20 Nov 2022 and will be rolled out to different hotlines in phases. Call us from your registered HK mobile number and our system will be able to recognise your banking profile right away! All you need to do is to verify yourself and tell us the reason you're calling.
• We have made amendments to the HSBC Credit Card Cardholder Agreement and Instalment/Credit Plans Terms and Conditions to be effective from 15 Jan 2023 and Credit Card fees and charges to be effective from 30 Dec 2022. For details, please refer to the Notice of Change.
• Starting from 1 January 2023, HSBC will no longer be issuing Demand Drafts. HSBC Global Transfers (available to HSBC Jade, HSBC Premier and HSBC One customers) or Telegraphic Transfer services are available for your global payment needs. For details, please refer to the Notice of Change.
• From September 2022, you'll be able to get access to more wealth product statements, advices and repayment overdue reminders via the HSBC HK Mobile Banking app and Online Banking. View details. 
• From 13 October 2022, the Chat Services Terms of Use is revised:
     1. to contain only contractual agreement information between customers and HSBC;
     2. with removal of our service scope;
     3. with removal of how we use and manage your records;
     4. with updated privacy clause.
  
  Summary of changes:
  
  We have added Important Notes as supplementary document to Chat Services Terms of Use covering:
     1. service scope supported through chat services;
     2. general information about Chatbot and its services;
     3. usage of your chat record for service improvement using data and analytics by HSBC and/ or service provider(s);
     4. chat notifications arrangements;
     5. privacy notices.
  
  View the updated terms and Important notes.
  [13 September 2022]
  Issued by The Hongkong and Shanghai Banking Corporation Limited

• Starting from late September 2022, we will be improving our SMIP service. Updated Terms and Conditions (T&Cs) of Stocks Monthly Investment Plan ("SMIP") (including monthly debit date arrangement) will come into effective on 7th October 2022 and the updated T&Cs are applicable for October 2022 onward monthly contribution stock purchase. All existing and new SMIP will be bound by the updated T&Cs. To view the full version of the updated T&Cs, please click here.
  To view the existing T&Cs, please click here.
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Wing Cheong Estate (near Wing Chun House) and Tai Hang Tung Estate (near Tung Yi House) will be suspended from 25 July to 26 July 2022.  Please click here for details.
• From 31 December 2022, the HSBC US Dollar Passbook Savings Account and HSBC CombiNations Passbook Savings Account will be discontinued. Any remaining balance will be transferred to a self-name sole Integrated Account (if applicable) or can be collected by customers at any of our branches in Hong Kong.
• From 24 September 2022, the Wayfoong Passbook Gold Account will be discontinued. Customers may collect the remaining balance by presenting their passbook at any of our branches in Hong Kong.
• Effective from 30 September 2022, HSBC will no longer issue Certificate of Balance and HKD/CNY/USD Cashier's Order via Standing Instructions. For details, please refer to the Notice of Change.
• With immediate effect, we will no longer provide Time Deposits service via Standing Instruction. You can continue to place a time deposit with maturity instruction.
• Effective 31^st July 2022, the HSBC HK WeChat Official Account will stop providing HSBC HK WeChat Binding and account balance checking is no longer available via the HSBC HK WeChat Official Account. The HSBC HK WeChat Mini Program will also no longer be available to provide services such as branch locator.
  
  You can continue to access digital banking services and enjoy an enhanced banking experience with more comprehensive services 24/7 via the HSBC HK Mobile Banking App or HSBC Online Banking.
  
  Find the nearest ATM, Express Banking facility or counter service with our ATM and branch locator. 
  
  For any questions, 'Chat with us' to get help immediately.
  
• From June 2022, you'll be able to access more advices such as credit facility confirmations and structured deposits via the HSBC HK App and HSBC Online Banking. View details.
• Due to a redecoration project will be carried out for 4 months near Ching Pak House in Cheung Ching Estate, the service of Mobile Branch at the aforesaid location will be suspended from 7 June 2022 to 27 September 2022 (every Tuesday).  Please click here for details.
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Mei Tung Estate, Lam Tin Estate and Lei Yue Mun Estate will be suspended from 11 May to 13 May 2022.  Please click here for details.
• According to an update from Hongkong Post, local postal services may be interrupted because of the COVID-19 situation while some mail services to certain overseas destinations may experience suspension/delay due to logistics disruption. Delivery of correspondences such as banking/investment/credit card account statements and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc.) might be impacted. To access your statements and advices anytime and anywhere, please register for the eStatement and eAdvice Service via HSBC Online Banking or the HSBC HK App. You can also submit your corporate action instruction through Personal Internet Banking to avoid delay in mail delivery. For any enquiries, please contact us via our chat feature on our website, HSBC Online Banking, and the HSBC HK App as well as through phone banking or visit an HSBC branch.
  
• Starting from 6 May 2022, the ATM withdrawal limit of cash advance from credit cards will be lifted from HKD10,000 to HKD20,000 per day or up to your available credit limit, whichever lower, letting you enjoy instant cash relief with HSBC card anytime, anywhere.
  
• From April 2022, you'll be able to access your Mortgage Annual Interest Statement via the HSBC HK Mobile Banking app and HSBC Online Banking.
  
• From 21 April 2022, the Live Chat Terms of Use and Chat With Us Terms of Use will be combined into one consolidated document and renamed as Chat Services Terms of Use. Under the consolidated terms, provisions have more clarity and we made the following key changes.
  
  Summary of changes:
  
  1. Live Chat and Chat With Us will be generally described as "Chat Services";
  2. We have added further explanation that the chatbot used in Chat Services is an automated virtual assistant powered by big data analytics and artificial intelligence technology. The chatbot provides you support on enquiries, has limited service scope and will not provide you with any advice, solicitation or recommendation. The accuracy, relevance, adequacy and quality of the interaction may vary while such technology is constantly evolving;
  3. We may ask you for your personal data (including your location) to respond to your enquiries and we will only perform masking of personal identification number on our chat services;
  4. You are responsible for the security of your electronic devices, logon credentials and the confidentiality of your information;
  5. For quality and verification purposes, we will retain a record of all communications with you. We may analyse the records, including processing of big data analytics and artificial intelligence to improve the chatbot accuracy and performance, for the purpose of providing banking services.
  
  The following terms for Live Chat and Chat With Us will be aligned:
  
  a. The names of the service providers have not been included, instead, they are generally described as "service providers"; and
  b. Our right to change the scope of service, features and functions of chat services from time to time without prior notice or vary the Terms of Use from time to time by giving notice;
  
  View the updated terms
  
  [21 March 2022]
  Issued by The Hongkong and Shanghai Banking Corporation Limited

• From early March 2022, the maximum daily limit for "Other Merchants" bill payments will be adjusted to HKD250,000. The maximum daily sub-limits for each merchant category are different and you may edit the bill payment limit via HSBC Online Banking.
  
• From 27 February 2022, you'll be able to access UT Corporate Action notices via the HSBC HK Mobile Banking app and HSBC Online Banking.
  
• Effective from 1 March 2022, we will no longer issue Demand Drafts in UAE dirham (AED) and Kuwaiti dinar (KWD) drawn in the United Arab Emirates (UAE) and Kuwait respectively. Please use HSBC Global Transfers (available for HSBC Jade, HSBC Premier and HSBC One customers transferring AED to the UAE) or Telegraphic Transfer for global payments instead. For details, please refer to the Notice of Change.

• HSBC HK customers using UnionPay International (UPI) ATM cards at HSBC Canada ATM network will be temporarily impacted due to our service upgrade starting from today up to and including 3 March 2022 (tentatively). An 'Out of Service' error message will be displayed when customers use their UPI ATM cards at HSBC Canada ATMs during the affected period. Customers may use other cards with Cirrus, Plus or Amex or visit any Canada HSBC branch for emergency encashment. Alternatively, customers may use their UPI ATM card in the UPI ATM network, and locations can be found by searching 'Canada' on UnionPay International's ATM locator page. Customers can also contact our service hotline or via chat service on the HSBC website and HSBC Online Banking for immediate assistance.
  
• From 1 January 2022, the Financial Reporting Council will collect transaction levies for both buy and sell orders of applicable Hong Kong securities, which are calculated at 0.00015% per transaction.

• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Kwai Luen Estate (near Luen Yan House) and Cheung Ching Estate (near Ching Pak House) will be suspended on 13 & 14 December 2021.  Please click here for details.
  
• From 31 Oct 2021 6:00 HKT, you'll be able to set up your own ATM Personal Identification Number (PIN) once you've activated your new credit or debit card using the following Interactive Voice Response (IVR) hotlines.

Credit cards: (852) 3163 0688

Debit cards:  (852) 3163 0633

Please ensure your mobile phone details are up to date before calling. You can then activate your card and set up your ATM PIN to suit you.

You can use the IVR hotline to set up your PIN on all ATM-enabled cards using your CVV at the back of your personal credit card, HSBC Jade Mastercard® Debit Card or HSBC Mastercard® Debit Card.

• From September onwards, HSBC Online Banking will take on a different look and feel. This includes your eStatement and eAdvice. The new interface will be rolled out in phases to customers.
  
• In response to the business arrangement in our overseas branches/offices, please be informed that with effective from (i) 6 Sep 2021 & (ii) 1 Oct 2021, we will no longer issue demand drafts in (i) Fijian dollar (FJD) drawn in Fiji & (ii) Australian dollar (AUD), Macau pataca (MOP) and Singapore dollar (SGD) drawn in Australia, Macau SAR and Singapore. Please use HSBC Global Transfers (available for HSBC Jade, HSBC Premier and HSBC One customers and transfer AUD/SGD to Australia/Singapore respectively only) or telegraphic transfer for international transfers instead. For details, please refer to the Notice of Change.
  
• Changes to Online and Mobile Banking Terms (updated: 6 Jul 2021). From 23 August 2021, there will be changes to the Online and Mobile Banking Terms.

Summary of changes

1. We combined the 'Terms and Conditions for HSBC Internet Banking' and 'Terms and Conditions for HSBC HK Mobile Banking app and Mobile Security Key' into one document so that you can access them in one place. The new terms have been renamed as  'Online and Mobile Banking Terms'

2. We’ve written new terms in simpler language to make them easier to understand

3. The new terms won’t otherwise adversely affect your rights and obligations

You can view the updated terms here

• From 1 August 2021, the rate of ad valorem stamp duty chargeable on applicable transactions of Hong Kong stock will change from 0.10% to 0.13%.
  
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Wing Cheong Estate (near Wing Chun House) and Tai Hang Tung Estate (near Tung Yi House) will be suspended from 19 Jul to 20 Jul 2021.  Please click here for details.

• From July 2021 onwards, customers will receive email confirmation for incoming Faster Payment System (FPS) transactions including credit payment advice, fund transfer credit advice, payment return advice and fund transfer refund advice.
• From 28 June 2021, you'll be able to get access to more advice on banking, mortgage related fire insurance, mortgage and investments¹ via the HSBC HK Mobile Banking app and Online Banking.
  
• Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Lam Tin Estate and Lei Yue Mun Estate will be suspended from 20 May to 21 May 2021.  Please click here for details.
• According to the update from Hongkong Post, some mail services to certain overseas/local destinations have been suspended/may be delayed due to country lockdown/insufficient air flight capacity/local epidemic situation. Delivery of correspondences such as banking/investment/credit card account statements and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc.) might be impacted. To access your statement and advice anytime and anywhere, please register for eStatement and eAdvice via our Personal Internet Banking (PIB). You can also submit your corporate action instruction through PIB to avoid delay in mail delivery. For any enquiries, please visit HSBC Branches or call us by phone.
  
• Effective 1 Apr 2021, for all personal credit cards, we will only issue card with contactless payment function. The contactless payment function cannot be removed or disabled.
  
• From 14 Mar 2021 onwards, we have sent credit card statements via email to customers who are not Personal Internet Banking users. Please click here for details.
• From 28 Jan 2021 onwards, our ‘Chat With Us’ terms of use will be revised to allow our automated chat to help you on top of our customer service officer. You can continue to chat with us if you agree to the revised terms found here.

1. Monthly HIBOR-based mortgage plan repayment advice (with company interest subsidy), mortgage related fire insurance notices (including pre-renewal arrangement notices, renewal notices, renewal reminders and renewal confirmations), advice for cheque purchase returns / correspondent bank charges, advice for cheque collection and unit trust contract notes.
   

1. The Hongkong and Shanghai Banking Corporation Limited would like to alert its customers on bogus communications that claim to be from HSBC. (eg fraudulent telephone calls, voice messages, emails, SMS and communications in other formats)

2. Customers are reminded not to provide any personal information to unsolicited callers. If customers are concerned they may have disclosed their personal details to any suspicious third parties, or want to identify whether the communication is from our bank they should call the HSBC Personal Banking Hotline at 2233 3000 or report to the Police.

3. Techniques such as voice message phone calls or fraudulent SMS messages are being used to trick bank customers into calling bogus bank hotline numbers. We would like to inform customers that the Bank has no connection with these bogus communications.

4. Beware of bogus phone calls and pre-recorded voice messages claiming to be from HSBC. They lure you into believing there are irregularities in your account and request for your personal, sensitive information like passwords and credit card numbers. Stay on guard and learn how to identify a fraudulent call and related security tips.

5. Fraudulent SMS messages purportedly to be sent from a bank claimed that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions. If customers find the service hotline number is suspicious, customer should verify the hotline numbers with the Bank before calling rather than just following the information provided in SMS messages.

6. HSBC has not authorised or appointed any intermediaries to conduct telesales marketing activities for promotion of unsecured personal loans such as personal loan, tax loan and credit card. If the caller claims to be from HSBC or other financial institutions inviting applications for personal loan/tax loan/credit card, this is a suspected unauthorized telesales calls.

7. If you prefer not to receive marketing information via telephone calls from HSBC, please inform us by calling 2233 3000 or mailing your request to The Hongkong and Shanghai Banking Corporation Limited, PO BOX 72677, Kowloon Central Post Office, Kowloon, Hong Kong or visiting any one of our branches. Please specify you would like to stop receiving telemarketing calls when making such request. We will arrange to have your contact phone details excluded from our marketing list without charge in 7 calendar days.

8. HSBC has further strengthened its security measures to protect customers:

After activating your Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services. Learn more.

Effective Monday, 16 Jan, 2023, All branches will resume normal services. Information of our outlets are available here.

Customers are advised to take advantage of HSBC’s mobile banking, internet banking, phone banking or self-service banking terminals for the Bank’s full range of services 24/7. For more enquiries, please contact us via these channels.

HSBC Jade and HSBC Premier customers can still access our wealth planning services from the comforts of home. Please contact your HSBC Jade Director or HSBC Premier Relationship Manager for a Zoom meeting to learn more. You may also reach out to us anytime via "Chat with Relationship Manager and Team" on the HSBC HK App.

• Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. In case any funds are deposited to a wrong account by mistake, please contact us for assistance as soon as possible. We will help you contact the payee to return the funds provided that all the necessary information is received by us. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately.
• To provide better banking services, we will directly conduct or commission an independent research company to conduct a customer survey via phone, email or SMS collect your valuable feedback. Information collected in the survey will be kept confidential by us and will only be used in the improvement of service quality.
• When processing any cash transactions, we may ask for transaction details and supporting documents. This better protects you from fraud and defends the integrity of the financial system. We’ll keep all information and required documents confidential and use it to understand the transaction only.