Reviews
Write a reviewThey've been good to me in the past, and still were on my
They've been good to me in the past, and still were on my last visit. Al Lindsey, the sales person is top notched. Will definitely continue to use Bill Brown Ford going into the future.
They've been good to me in the past, and still were on my
They've been good to me in the past, and still were on my last visit. Al Lindsey, the sales person is top notched. Will definitely continue to use Bill Brown Ford going into the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that Al had the opportunity to provide you with great service. We thank you for choosing Bill Brown Ford Inc!
Have been a customer at Bill Brown for over 25 years.
Have been a customer at Bill Brown for over 25 years. Friendly, excellent sales staff.
Have been a customer at Bill Brown for over 25 years.
Have been a customer at Bill Brown for over 25 years. Friendly, excellent sales staff.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lisa, thank you for choosing Bill Brown Ford Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Bill Brown Ford is the best Dealership around.
Bill Brown Ford is the best Dealership around. I just purchased a Chili Red Hot Pepper Bronco Sport and I love it. The Sales Department and Service Department Rock. Tell all my friends and family to come to this Dealership. This is the best Dealership around. They treat customers like family.
Bill Brown Ford is the best Dealership around.
Bill Brown Ford is the best Dealership around. I just purchased a Chili Red Hot Pepper Bronco Sport and I love it. The Sales Department and Service Department Rock. Tell all my friends and family to come to this Dealership. This is the best Dealership around. They treat customers like family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!
Very helpful and happy with my lease experience!
Very helpful and happy with my lease experience! Always a good experience working with Bill Brown Ford!
Very helpful and happy with my lease experience!
Very helpful and happy with my lease experience! Always a good experience working with Bill Brown Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Debbie: Thank you so much for choosing Bill Brown Ford Inc! Please let us know if we can be of any more assistance!
We were very happy with the quick release of our new car.
We were very happy with the quick release of our new car. We really like the Escape. Thom Howard was great.
We were very happy with the quick release of our new car.
We were very happy with the quick release of our new car. We really like the Escape. Thom Howard was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Brown Ford Inc.
Amazing people, very helpful without being pushy.
Amazing people, very helpful without being pushy. Made the process much easier than I was expecting
Amazing people, very helpful without being pushy.
Amazing people, very helpful without being pushy. Made the process much easier than I was expecting
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Brown Ford Inc, we look forward to having you as one of our valued customers for many more years to come!
Had an appointment to have recall work done.
Had an appointment to have recall work done. The day before my appointment I received a message saying that the appointment is not for service, it is to meet with the service advisor. After that, the service could take up to two days. I have had that “appointment” for one month. The actual time to perform the recall is only 2 hours. Also included in the message was a note that all other work could take 5-7 days. As it is my only vehicle, I cannot to be without it for 2 days, let alone 5-7 days for other work. When is an appointment not an appointment. I cancelled my appointment and will take all service and future vehicle purchases to another, more customer focused dealer.
Had an appointment to have recall work done.
Had an appointment to have recall work done. The day before my appointment I received a message saying that the appointment is not for service, it is to meet with the service advisor. After that, the service could take up to two days. I have had that “appointment” for one month. The actual time to perform the recall is only 2 hours. Also included in the message was a note that all other work could take 5-7 days. As it is my only vehicle, I cannot to be without it for 2 days, let alone 5-7 days for other work. When is an appointment not an appointment. I cancelled my appointment and will take all service and future vehicle purchases to another, more customer focused dealer.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Thanks for your response but I have already had the work done at another dealer. They completed it in less than one day and there was no discussion of whether an appointment was an appointment or just a meeting with the service advisor. John
Marty is simply the best there is.
Marty is simply the best there is. Greets you like an old friend and makes sure you are well taken care of!
Marty is simply the best there is.
Marty is simply the best there is. Greets you like an old friend and makes sure you are well taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Marty was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Bill Brown Ford Inc!
I moved to the area and went to a couple of dealers and
I moved to the area and went to a couple of dealers and Bill Brown Ford - hands down was the best! No nonesense and friendly staff. Never a moment I felt I was being pushed into something I didnt want.
I moved to the area and went to a couple of dealers and
I moved to the area and went to a couple of dealers and Bill Brown Ford - hands down was the best! No nonesense and friendly staff. Never a moment I felt I was being pushed into something I didnt want.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leonard, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
John D always treats me good.
John D always treats me good. Have leased several F-150s from him and happy each time. There were several road blocks with covid and parts delays on the last two trucks but he always came thru!
John D always treats me good.
John D always treats me good. Have leased several F-150s from him and happy each time. There were several road blocks with covid and parts delays on the last two trucks but he always came thru!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John here at Bill Brown Ford Inc.