Joe Miller
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Doesn't work! I updated TODAY, so this isn't me trying to use an outdated version. It let me log in, sent the text with the code, I typed it in, went to the next screen. Lots of changing shades, nothing of any value displayed, after several minutes "Something went wrong" appeared and the session was over. This was NOT one time. I am stubborn, so I tried a few times. All had the same result. Great update guys, it used to work fine.
4 people found this review helpful
Barclays US Bank
May 17, 2024
Hi, Joe. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Many thanks, Dell
Sara Dabrowski
This app has worked well for me for years. Bit now trying to open the app takes four or five attempts with the app timing out and sending up errors. Yesterday it took a half an hour for me to finally access the transactions list. The lag time between screens is tremendous right now. Today I was unable to access my account at all. Something has clearly occurred to cause this to malfunction. I have never had this problem before. Please fix it as soon as possible!
1 person found this review helpful
Barclays US Bank
May 16, 2024
Hi, Sara. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Thanks, Drin.
Jennifer A
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I like to use my biometrics to login quickly and for the convenience of not having to remember my password. However inspite of enabling it each time I go to the app, it gets turned off after I log off with an error message that they're not able to save my biometrics. It's inconvenient for me and I find it not user-friendly. Update: I received a response from the development team. By reinstalling the latest version, my biometrics login works. Thanks!
84 people found this review helpful
Barclays US Bank
January 3, 2023
Hi Jennifer, We are sorry to hear you are having issues with the biometrics of the app. A new update was released, so we kindly ask that you please delete and reinstall the application. We hope this helps. Thanks, Amelia