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The Bank of America credit card customer service phone number is (800) 732-9194. To speak with a live Bank of America credit card customer service representative, enter the last four digits of your SSN or account number, then press 0 to skip the intro menu, and say “Service” when asked to describe your reason for calling. Say “Service” again if asked twice, then press “4,” and you’ll get to a live person.
The standard menu options when calling Bank of America credit card customer service are:
- 1 for fee-related questions
- 2 for disputing charges
- 3 for reporting suspicious account activity
- 4 for all other inquiries
If you don’t press anything after entering your account info, the automated system will list the most recent payment received, balance activity, available credit for purchases and cash advances, and rewards balance. fers for new credit cards or balance transfers will be listed as well. Press 0 at any time to skip this info.
All Bank of America Credit Card Customer Service Numbers
- Live Customer Service: (800) 732-9194. After entering your account info, press 0 and say “Service” when prompted to describe your reason for calling. You might be asked a second time—just say “Service” again and another menu will be prompted. Press 4 for “all other inquiries.”
- Automated Customer Service: (800) 732-9194. Enter last 4 digits of SSN or account number. The menu will automatically list recent payment info, balance, available credit, rewards balance and more. Press 0 at any time to skip.
- Lost or Stolen Credit Card: (800) 732-9194. Say “lost or stolen credit card” when prompted to describe your reason for calling. The most recent charges will be listed so you can confirm which are valid. You’ll be transferred to a live representative to reissue your card or close the account.
- Fraudulent Charges on Credit Card: (800) 432-1000. Call if you suspect fraudulent activity on your credit card account.
- Credit Card Activation: (800) 276-9939. You’ll be asked to say or enter your account number, SSN, zip code, or the phone number connected with your account.
Keep in mind that live customer service is available 24/7 for lost or stolen credit cards. Automated customer service is available 24/7 for existing Bank of America credit card accounts.
Other Ways to Reach Bank of America’s Credit Card Customer Service
- Secure Message Center: Log in to your account online and select “Help & Support.” Then click “Contact Us” and select the topic you wish to discuss. If email is an option, you can select the “Email” button and receive a response within 2 days.
- In-Person: Schedule an in-person appointment online by logging in to your account and selecting “Schedule an appointment” on the right side under “Activity Center.” Choose the bank branch, date, time, and discussion topic.
- Via mail: You can contact Bank of America customer service through mail for credit card billing inquiries or questions about card types.
For credit card billing inquiries:
Bank of America
PO Box 982234
El Paso, TX 79998-2234
For questions about card types:
Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
As you can see, there are several ways to get in touch with Bank of America for credit card customer service. You can also access FAQs through BofA’s mobile app. BofA tends to score high in customer satisfaction, so it’s likely you’ll have a positive experience.
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