Contact Bank Of America Customer Service

We opened a new business account on 4-18-24 at 110 E John Carpenter Fwy Irving, Texas. The banking agents were so nice and helpful, they made us feel at home immediately.

Thank you.
Unfortunately, It was the back office who denied us contract thus violating our right to conduct lawful business. We found out when we tried to use our new debit cards, and discovered the new account was frozen on 18th. There was no notice or explanation. Called the same day, to customer service and told the cash deposited would be mailed by check to business location.

Then followed up on 22nd and told could not verify who we were and to come into office to pick up funds. Arrived at financial center and told could not pick up funds. Also that new account would not be closed until 23rd. Banking agent connected us to closure department over the phone and told they would only send check even though B of A deposit agreement allowed for pick up of funds if they closed account.

During the exchange We were talked down to and laughed at and given false names such as "Daniel Torres" whom does not exist.
So far We have had to wait for 17 days and this put us out because it was our funds necessary for travel.

This caused us emotional distress and financial elder abuse. We have been delayed without explanation, victims of identity theft and this has caused us time and money (hotel accomodations etc.) amounting to 1000 dollars per day because our business has been put on hold until we reach our point of origination, California.

Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down.

This is from my three decades of experience on dealing with many banks. I buy a meal at McDonalds and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app.

It does not matter. This has happened like 20 times in the last few months. Theres enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid.

Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOAs fraud specialists are eating their own *** No empathy, no understanding of customers valuable time, they think everyone who is calling them is a fraud.

This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist *** I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas.

This fing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I dont know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless whats going on with the failure on every level of serving their clients.

Such a freaking embarrassment of using the word Bank of AMERICA.

Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named Bank of the deep *** La La Land Nigeria.

Horrible credit card establishment. They took several days to post an electronic payment, then they said it was late and charged me a fee.

An electronic payment that has been set up for many years and I have never had issues with it. I always pay over my minimum payment. But when they added that late fee to the next months minimum which made my payment short, and then they charged another fee. It took them 3 months to notify me, and I was unaware since it was on auto-pay, and basically they said oh well it's your problem.

I will never do business with them again if they don't fix their scamming ways.

I have excellent credit and there are too many other banks out there to deal with poor customer service who hangs up on you. I know I'm only one person, but I hope it causes many others to think hard and take their business elsewhere to more deserving establishments.

I gave those ratings because the customer service representative that I spoke with was extremely sweet and very helpful which I greatly appreciate. Thank you keep up the good work.