Royal Lancaster London
Lancaster Terrace, London W2 2TY England
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5.0
#3 of 1,129 hotels in LondonLocation
4.9
Cleanliness
4.9
Service
4.9
Value
4.7
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
As one of the few remaining independently owned hotels in the capital, Royal Lancaster London stands proudly on the border of Hyde Park, offering breathtaking views of the famous London skyline. All 411 beautiful guestrooms have been impeccably designed to combine timeless style, sumptuous comfort and incredible city views, ensuring every stay in London is truly unforgettable. The collection of spacious and elegant suites include the signature Royal and Lancaster Suites on the 18th floor – the pinnacle of luxury with unparalleled views of Hyde Park and the Italian Gardens. Guests can enjoy a selection of restaurants and bars onsite including the award-winning Nipa Thai, serving the most authentic Thai food outside of Bangkok, Hyde Café for artisan coffee and delicious pastries and Park Lounge Bar, offering a carefully-crafted cocktail menu and relaxed dining. The beautiful Park Restaurant, with stunning floor to ceiling views of Hyde Park, serves a delicious breakfast every morning. Superbly located in the heart of London, the hotel is adjacent to Lancaster Gate Underground Station and a 5 minute walk away from Paddington Station, offering easy access to Heathrow Airport in just 15 minutes. For those who love to shop, Marble Arch, Oxford Street and Knightsbridge can all be reached within 30 minutes by foot. For business travellers; London’s financial district is just a 20 minute tube ride from Lancaster Gate Station.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Children's television networks
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Yoga classes
Fitness / spa locker rooms
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Canoeing offsite
Tennis court offsite
Strollers
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Russian, Spanish and 31 more
Hotel links
Special Rate:EXCLUSIVE WEEKEND DEAL Only When BOOKING DIRECT on Royal Lancaster London
Location
Lancaster Terrace, London W2 2TY England
Getting there
Great for walkers
Grade: 100 out of 100
100
London City Airport
9.7 mi•
See all flights
Heathrow Airport
12.4 mi•
See all flights
Lancaster Gate
1 min•Underground
Rental Cars
108 Restaurants
within 0.3 miles
Reviews
5.0
1,987 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled next to Hyde Park, the Royal Lancaster London is celebrated for its sumptuous amenities, with guests often lauding the luxurious rooms and exceptional dining, especially the Thai restaurant. Despite its reputation for being pricey, many deem it good value considering the location and service. The hotel basks in acclaim for its modern and elegant atmosphere, as well as its spotless cleanliness, though a few note minor housekeeping oversights.
The rooms’ comfort and views are widely praised, albeit some are smaller than anticipated. Service at the hotel is consistently commended for its warmth and efficiency.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Lavish
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Detailed Reviews
Hotel's Favorite
Excellent hotel with exceptionally high service. We had adjoining rooms for our family of six, and had a wonderful stay next to Hyde park in London. Room service for the kids was a fun experience (pizza, fish goujons, spaghetti bolognese, chicken nuggets), and the adults enjoyed dinner and drinks in the hotel restaurant.
Morning breakfast was great. A superior English breakfast buffet, with fresh hot toast, local preserves, and hot coffee delivered table side. Serving staff was very accommodating and helpful with my 1 and 3 year olds.
Thank you to the entire hotel staff and management! Especially Alex, Candy, the entire Park Restaurant morning staff, and the hardworking engineers and housekeeping staff who keep this place clean, and running in tip top shape. Well done.
Morning breakfast was great. A superior English breakfast buffet, with fresh hot toast, local preserves, and hot coffee delivered table side. Serving staff was very accommodating and helpful with my 1 and 3 year olds.
Thank you to the entire hotel staff and management! Especially Alex, Candy, the entire Park Restaurant morning staff, and the hardworking engineers and housekeeping staff who keep this place clean, and running in tip top shape. Well done.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Jun 25, 2023
Dear Shawn, On behalf of the entire team here at Royal Lancaster London, thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. Indeed it was lovely having the opportunity to meet you in person, and I am delighted to see that you had such a fabulous experience; I hope to have the pleasure of welcoming you back in the not too distant future, and should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Royal Lancaster Hotel, LONDON ,on 14th February. I chose the Hotel as it is very central and overlooks the beautiful fountains in a special part of Hyde Park. Importantly for me there is a tube station 30 seconds walk away, and Paddington mainline station is also only a few minutes’ walk away. Oxford Street is also a few minutes’ away.
I stayed at the Hotel a few years ago and did not write a review , but this time my experience was so wonderful that I thought I must put up a review.
The room I stayed in, was of a good size, super clean and the gorgeous marble in the bathroom was impressive. It also overlooked what felt like the main landmarks of London and in particular the famous Hyde Park. The blinds worked electronically and also blocked out any daylight for those who need a nap during the day. The in-room facilities are extremely well thought through and presented nicely, and when I asked for fresh milk for my tea, this arrived within a few minutes to my room.
The thing that really caught my eye were the number of small things and the detail that the management have thought about to make a difference. I also felt that the care and attention was personal to me but of course they do this and care equally for all their guests. Impressive and worth a visit.
I stayed at the Hotel a few years ago and did not write a review , but this time my experience was so wonderful that I thought I must put up a review.
The room I stayed in, was of a good size, super clean and the gorgeous marble in the bathroom was impressive. It also overlooked what felt like the main landmarks of London and in particular the famous Hyde Park. The blinds worked electronically and also blocked out any daylight for those who need a nap during the day. The in-room facilities are extremely well thought through and presented nicely, and when I asked for fresh milk for my tea, this arrived within a few minutes to my room.
The thing that really caught my eye were the number of small things and the detail that the management have thought about to make a difference. I also felt that the care and attention was personal to me but of course they do this and care equally for all their guests. Impressive and worth a visit.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: All the rooms have views because the hotel is elevated
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Feb 23, 2020
Dear Relax603467, Thank you ever so much for having taken the time to share this wonderful review following your most recent stay with us. I am delighted to see that your expectations were exceeded on all fronts on this occasion, and rest assured your kind comments have been shared and celebrated with the entire team. I hope to have the pleasure of welcoming you back again soon and should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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From the moment we were met by the concierge at the door, I cannot in any way fault this hotel, this has to be a firm favourite in London . We were made to feel welcomed, the check in staff were so attentive they explained everything we needed to know about our stay. Allot of hotel staff on reception say have a great stay the difference is this team really mean it. There was nothing that was too much trouble for any of the staff at this hotel. The room was clean, bright , stylish with stunning views of Hyde park & the surrounding areas. Even the in room tea and coffee making facilities shout out luxury. In the current climate with covid you can see first hand that this team go above and beyond to make your environment safe, this hotel is spotless. Each day the room was made up by the housekeeping staff and this was no regular service, when we got back it was as if we had walked back in to a newly cleaned room for the first time. For breakfast in the morning we were shown to our table a corner seat with full glass windows letting you see the natural beauty of Hyde park while eating, again the service is impeccable hot fresh coffee was served with toast while we headed to the buffet. The location of the hotel is quiet just what you need after a long day walking around, the tube is just outside which gives you access to all of London or why not just take a stroll through Hyde park to Harrods or to the national museum, it only takes about 15 minutes and the park is beautiful. So to sum it up there is no better place I would stay in London.
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Date of stay: December 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Dec 6, 2021
Dear Dream766394, Thank you very much for having taken the time to share this lovely review on Tripadvisor following your recent stay with us. I am delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant future. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's difficult to write a review that does this wonderful hotel justice.
We have just returned from a weekend at the Royal Lancaster and can't wait to return. This hotel, and the service you receive, is exactly what you'd hope from a 5* hotel. Obviously, given the current pandemic, they are having to do things a little bit different. Prior to our arrival I had wondered if this would have a detrimental effect on our experience, however I needn't have worried.
All the necessary adjustments have been taken and everything from check-in, breakfast, room service and check-out was efficient. The level of service offered remained exceptional throughout despite the additional measures all of the staff were having to adjust to. We were particularly impressed with the thoughtful package inside our room containing masks, hand sanitiser and anti-bacterial wipes.
One of the things we love about the Royal Lancaster is how attentive the staff are (without being overbearing). In particular, during this stay, the hotel manager Alex could not have been more welcoming. He introduced himself during check in, advised us how to contact him if required and checking in whenever we saw him during our stay to see what more could be done to enhanced our stay.
We have just returned from a weekend at the Royal Lancaster and can't wait to return. This hotel, and the service you receive, is exactly what you'd hope from a 5* hotel. Obviously, given the current pandemic, they are having to do things a little bit different. Prior to our arrival I had wondered if this would have a detrimental effect on our experience, however I needn't have worried.
All the necessary adjustments have been taken and everything from check-in, breakfast, room service and check-out was efficient. The level of service offered remained exceptional throughout despite the additional measures all of the staff were having to adjust to. We were particularly impressed with the thoughtful package inside our room containing masks, hand sanitiser and anti-bacterial wipes.
One of the things we love about the Royal Lancaster is how attentive the staff are (without being overbearing). In particular, during this stay, the hotel manager Alex could not have been more welcoming. He introduced himself during check in, advised us how to contact him if required and checking in whenever we saw him during our stay to see what more could be done to enhanced our stay.
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Date of stay: August 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Aug 31, 2020
Dear Aimee, Thank you very much for having taken the time to share this lovely review on Tripadvisor following your recent stay with us. I am delighted to see that the service provided by the team contributed to an enjoyable experience; and it was a pleasure having you here with us and personally meeting you. I hope to have the pleasure of welcoming you back again in the not too distant future, and should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Myself and my husband have just come home from the royal Lancaster hotel . The hotel have made sure they are following all precautions and more against covid . As soon as you arrive at the hotel you have a temperature check and they make sure they have sanitised pens for you to use and once used they go in another tray to be sanitised. The hotel is very clean and modern , myself and my husband stayed on the 17th floor with a lovely view of the city and partial Hyde park views . We felt truely spoilt staying here as the room had everything you would expect in a room and more . Due to covid me and my husband had breakfast delivered what was another added bonus as it made us feel more at ease with social distancing . We will deff stay here again when we next come to London . Thank you royal Lancaster .
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalia Rakowska , Marketing at Royal Lancaster London
Responded Oct 1, 2020
Dear Alycek1993, Thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you enjoyed our breathtaking views, found the room so comfortable, and that our new Covid measures have been so well received. Knowing that you felt safe and reassured means the word to the entire team. I hope to have the pleasure of welcoming you back in the not too distant future. Kind Regards, Natalia Rakowska, Head of Marketing (nrakowska@royallancaster.com)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have just returned from a 2 night stay at this hotel with my daughter. Prior to attending you receive an email with an option to check in and put your expected arrival time. On the way down I received a further email to confirm my room was ready 3 hours prior to the 3pm check in time. On arrival at the hotel we were greeted by the doorman with a friendly smile and went into a lovely clean Bright reception area. There were staff on reception and as we had a key on the email we could scan confirmed the floor we were on and headed for the lifts. To get into your floor you do have to scan your room key and we didn't have a great reception as hadn't signed into the hotel WiFi so headed back for a room key. We were on the 14th floor and had a twin room, spotlessly clean, nicely decorated and roomy with a view you could see the London Eye and shard in the distance. I usually have to sleep with a window open and you can't open these but the room was set at a perfect temperature so easy to sleep and was so quiet with buttons you press to shut 2 blinds. The bed was realky comfortable. The shower was large and had really good pressure. We had breakfast and you eat in a large light dining area with some tables with views overlooking the Italian gardens in Hyde Park. There is a fantastic choice of food and drinks, from cooked breakfast , omelette stations, a fantastic cold choice. Everything was of a high standard of quality and nothing was too much trouble for the hard working staff in there. When we came back to the hotel our room had been cleaned and beds made. Our second night we had hoped to have a drink but the bar had shut early but there is a good choice in your fridge and prices not bad. From arrival to leaving we absolutely loved our stay here. Every member of staff we met from the main doors, reception, house keeping, restaurant was helpful, polite and made you feel really welcome. This is well placed for lancaster gate tube and Hyde Park. I have stayed in other hotels close by for half the cost of this one but none came anywhere close to what this offers which was totally outstanding.
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Date of stay: October 2021Trip type: Traveled with family
Room Tip: Within just a few minutes walk of Lancaster Gate tube and from the Italian gardens at Hyde Park.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Oct 18, 2021
Dear Jav66, Thank you for having taken the time to share this detailed and constructive review. I am sorry to see that there were a few points of improvement - rest assured these have been reviewed internally – but glad that on the whole, your lasting impression remains such a positive one, and I hope to have the pleasure of welcoming you back again soon. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at the Royal Lancaster Hotel for 3-4 nights during our trip to London. It is by far one of the best hotels I have ever stayed at.
Newly renovated, the Royal Lancaster has a fabulous lobby. With happy faces all around, the lobby was spick and span and gives a very luxurious feeling.
We were upgraded to the suite at the hotel. Overlooking Hyde Park, the room is truly magnificent. Large, spacious with complete glass on one wall, one can spend hours just in the room not wanting to step out. The spectacular view of Hyde Park truly leaves you wanting more. The bathrooms are very spacious with luxurious modern amenities. The mattress and bed linen is extremely comfortable. The house keeping is a perfect 10 (for me being someone who is extremely picky about cleanliness). We would go back to the hotel without a blink.
The breakfast has a moderate menu (not too lavish). There were vegan options available and the coffee was fantastic!
We did not try other restaurants at the hotel, however from the breakfast we could tell that the overall food would be good.
The service is very good for Europe standards! People are happy and always willing to help. The concierge was good too.
The hotel is very well located, just a 20 minute walk from Oxford Street. There could be no better location than Royal Lancaster. This is one of the prime USPs of the hotel as per us.
We would recommend this hotel without a doubt and we are certain that we would stay the Royal Lancaster when we do plan our next trip to London.
Newly renovated, the Royal Lancaster has a fabulous lobby. With happy faces all around, the lobby was spick and span and gives a very luxurious feeling.
We were upgraded to the suite at the hotel. Overlooking Hyde Park, the room is truly magnificent. Large, spacious with complete glass on one wall, one can spend hours just in the room not wanting to step out. The spectacular view of Hyde Park truly leaves you wanting more. The bathrooms are very spacious with luxurious modern amenities. The mattress and bed linen is extremely comfortable. The house keeping is a perfect 10 (for me being someone who is extremely picky about cleanliness). We would go back to the hotel without a blink.
The breakfast has a moderate menu (not too lavish). There were vegan options available and the coffee was fantastic!
We did not try other restaurants at the hotel, however from the breakfast we could tell that the overall food would be good.
The service is very good for Europe standards! People are happy and always willing to help. The concierge was good too.
The hotel is very well located, just a 20 minute walk from Oxford Street. There could be no better location than Royal Lancaster. This is one of the prime USPs of the hotel as per us.
We would recommend this hotel without a doubt and we are certain that we would stay the Royal Lancaster when we do plan our next trip to London.
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Apr 1, 2020
Dear AnkurLohaniKumar, On behalf of the entire team here at the Royal Lancaster London, thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not too distant future. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel for family trip to London
We did all the sightseeing trips around London and found this hotel in an excellent location.
The service from the minute we arrived was absolutely fantastic
The check in staff welcomed us and nothing was too much trouble
They found out information efficiently when we needed advice regarding our trip.
The standard of room was incredible found the decor to be modern crisp and fresh. The cleanliness of the room was excellent along with the room amenities.
The views of london were breathtaking looking over hyde Park and the city ...
In the evening the house keeping team were attentive and asked if we had everything we needed. The beds were turned down each evening such a nice touch.
Whenever we came back to the hotel in the evening a friendly member of staff called William was there to welcome us asking about our day and giving us very valuable information for our next days agenda...
To the whole team you are super attentive and incredible at what you do.... you all should be very proud of your team working and the commitment you all have to make the experience world class.
Thankyou so much and will not hesitate to stay with you again .
A massive thankyou to Sally the general manager who drives such high standards and professionilsm that made our stay so incredible.
We did all the sightseeing trips around London and found this hotel in an excellent location.
The service from the minute we arrived was absolutely fantastic
The check in staff welcomed us and nothing was too much trouble
They found out information efficiently when we needed advice regarding our trip.
The standard of room was incredible found the decor to be modern crisp and fresh. The cleanliness of the room was excellent along with the room amenities.
The views of london were breathtaking looking over hyde Park and the city ...
In the evening the house keeping team were attentive and asked if we had everything we needed. The beds were turned down each evening such a nice touch.
Whenever we came back to the hotel in the evening a friendly member of staff called William was there to welcome us asking about our day and giving us very valuable information for our next days agenda...
To the whole team you are super attentive and incredible at what you do.... you all should be very proud of your team working and the commitment you all have to make the experience world class.
Thankyou so much and will not hesitate to stay with you again .
A massive thankyou to Sally the general manager who drives such high standards and professionilsm that made our stay so incredible.
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Yin, Guest Services / Front Office at Royal Lancaster London
Responded Oct 27, 2021
Dear Sianlivy, On behalf of Sally, William and of course rest of the team here at the Royal Lancaster London, thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that your expectations were exceeded on all fronts on your family trip to London, and rest assured your kind comments have been shared with and celebrated with the entire team. I hope to have the pleasure of welcoming you back again soon and should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Jane Yin Director of Front of House JJieYin@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I stayed here for 3 nights as we were attending a concert in Hyde Park as well as visiting family in London. The location of the hotel is ideal and right next to Hyde Park with maybe a 20 minute walk through the park next to the river to the actual gig area. It is also within walking distance to Notting Hill where we went for a lovely vegetation meal on the first evening. Our check in was very quick and informative and the staff were all lovely and very attentive. Our room was very clean with a fabulous bathroom with ‘The White Company’ full sized bottles of shower gel, shampoo, conditioner and body lotion so there is no need to pack these if you are limited to the amount of liquids you’re taking. Slightly disappointed that our mini bar was not stocked but there is of course room service as well as the actual bar and restaurants.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Jul 15, 2022
Dear Hayley, Thank you for having taken some of your precious time to share this fabulous review. I am thrilled to see that you had such a great experience, and hope to welcome you back again soon. Please note our minibars have been emptied for our guests' convenience, and we now offer a customised option on request; On any future visits, please call the team, and we would be delighted to assist with this. Should you ever require any assistance at all with the making of future reservations, do not hesitate to contact me directly. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bigglestraveller wrote a review Jun 2022
Biggleswade, United Kingdom175 contributions51 helpful votesThe Royal Lancaster really know how to look after guests with their customer service being second to none. They dealt with our issues, which weren't entirely their fault, brilliantly, reassuring us that we can book in the future with full confidence of a great stay.
The location overlooking Hyde Park is superb with most rooms affording stunning views across the city. The rooms we have stayed in have been very comfortable with everything you would need in them.
The hotel is very Close to Lancaster Gate Underground station and Paddington main line station with bus stops opposite so transport links are excellent. And of course Hyde Park us just across the road allowing for pleasant walks in this superb Royal Park.
Breakfast is an excellent buffet which caters for most needs I would think. With an optional a la cartè menu at a premium to the buffet cost. All the food was kept fresh and topped up and we both thoroughly enjoyed our breakfasts setting us up for the day.
The Nipa Thai restaurant is well worth a visit we enjoyed a delicious meal with friendly attentive service, one of the best Thai meals we've had.
We thoroughly recommend the Royal Lancaster Hotel all the staff thoroughly deserve all their positive reviews. Try and get a Park view room and book directly for the very best experience.
The location overlooking Hyde Park is superb with most rooms affording stunning views across the city. The rooms we have stayed in have been very comfortable with everything you would need in them.
The hotel is very Close to Lancaster Gate Underground station and Paddington main line station with bus stops opposite so transport links are excellent. And of course Hyde Park us just across the road allowing for pleasant walks in this superb Royal Park.
Breakfast is an excellent buffet which caters for most needs I would think. With an optional a la cartè menu at a premium to the buffet cost. All the food was kept fresh and topped up and we both thoroughly enjoyed our breakfasts setting us up for the day.
The Nipa Thai restaurant is well worth a visit we enjoyed a delicious meal with friendly attentive service, one of the best Thai meals we've had.
We thoroughly recommend the Royal Lancaster Hotel all the staff thoroughly deserve all their positive reviews. Try and get a Park view room and book directly for the very best experience.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Book directly for the best customer experience and try and get a room with a park view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Henskens, Other at Royal Lancaster London
Responded Jun 9, 2022
Dear Bigglestraveller, Thank you very much for having taken the time to share this lovely review on Tripadvisor following your recent stay with us. I am delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant future. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You need to contact the hotel for answers.
Yes, they do have rooms with connecting doors. The one I stayed had it.
Yes - the hotel has several elevators
Dear Zoe,
Thank you for your question. It depends a bit on the time of year, but generally our Lounge Bar is mostly a nice relaxing place to have a drink (or two!) at night, rather than a destination bar. I hope that answers your question; if there is anything else I can do to help personalise your stay, please do not hesitate to message me directly.
Kind Regards,
Alexander Henskens
Hotel Manager
"Take advantage of afternoon tea! It is well worth the price. And the concierge knows his stuff! Don't hesitate to ask him for help."Read full review
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PRICE RANGE
$343 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lancaster london hotel london, royal lancaster london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
411
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingROYAL LANCASTER LONDON - Updated 2024 Prices & Hotel Reviews (England)
Frequently Asked Questions about Royal Lancaster London
Which popular attractions are close to Royal Lancaster London?
Nearby attractions include Italian Gardens (0.1 miles), Paddington Station (0.3 miles), and Peter Pan Statue (0.3 miles).
What are some of the property amenities at Royal Lancaster London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Royal Lancaster London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Lancaster London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royal Lancaster London?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Royal Lancaster London?
Conveniently located restaurants include Altonapoli Italian Restaurant Paddington, The Bear, and Nipa Thai Restaurant.
Are there opportunities to exercise at Royal Lancaster London?
Yes, guests have access to a fitness center, locker rooms available in the fitness center, and yoga classes during their stay.
Does Royal Lancaster London have airport transportation?
Yes, Royal Lancaster London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Lancaster London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royal Lancaster London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royal Lancaster London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.