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Hotel overview
Location
Puerto Rico - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusion : • Basic Wi-Fi access in your guest room and public areas
• Fitness Center access (open daily 6:00AM until 10:00PM)
• 20% discount on daily selected services at Zen Spa Océano (subject to availability and cannot be used
with any other discounts or offers.)
• 10% discount on purchases of $150+ at designated outlets(Zen Spa Océano)
• Complimentary Piña Colada tasting at Bagua from 12:00PM to 12:30PM daily
• One hour access at the Olympian sponsored Monica Puig
tennis court (Reservations required)
• Exclusive beach access, including beach chairs, towels and umbrellas
• Comprehensive daily resort activities (reservations may
be required)
• Receive one free cookie at Ice Cream & Cookie Co. or Ice Cream Bar with the purchase of a double scoop cup
• In-room local Puerto Rican coffee & herbal tea
• Unlimited local and toll-free calls
Ratings & reviews
TripAdvisor traveler rating
8418 reviews
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Mar 15, 2024Best Pool Bar!
The best swim up pool bar with amazing service. The bartenders, especially Hiram, was delightful to be around. It was an absolutely amazing experience being able to come to such a great location. Despite only be able to enjoy the pool after work hours, it was fantastic! Great Stay!!
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Mar 14, 2024
Great Pool Bar Server
The pool bar was incredible! Our server, Hiram, was very attentive and served us lots of great drinks! He was so energized and talked to us about Puerto Rico and its history! My mom and I would leave and come back and he would always come to us and ask if we needed anything.
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Mar 10, 2024Worst birthday trip!
I recently stayed here for my birthday! We declined room service upon returning back to our room seen it had been cleaned anyways. That's when I realized my perfume I just received from my boyfriend was missing from off the tv stand. The box and bottle were both gone. $190 bottle of perfume. This has completely ruined my experience with Hilton.To have something taken when your out celebrating your birthday after spending good money to stay here.I will never return here & all that was done was a written statement and told they will investigate. Of course I had to fly back home and because I didn't feel like my complaint were taken seriously I reach out to corporate.
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Mar 09, 2024
Amazing staff
The grounds of the hotel are beautiful and because there is so much to do it never feels crowded. The pools and beach area are amazing for any age. We loved our stay at the caribe Hilton and look forward to returning. Not only is this place beautiful but the staff members are friendly and respectful. Hiram, at the pool bar, goes above and beyond. He greets everyone with a smile and makes them feel welcome. He also makes a perfect mojito! He is the reason we went back to the pool bar every day.
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Mar 08, 2024
Worst hotel in San Juan.
Worst check in process imaginable. Moved everyone to one line. Lazy. Why pay all of this $$? Also rude. There must be 50 of us in line. Will never come here again. Avoid at all costs. Someone just fainted in line. Looking for a different hotel now.