Amazon Fresh is a new grocery store designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online. We’ve taken our decades of operations experience to deliver consistently low prices for all and same-day delivery for Prime Members. Customers will find a wide assortment of national brands and high-quality produce, meat, and seafood; plus, our culinary team offers customers a range of delicious prepared foods made fresh in store, every day. We’ve also introduced new ways to make grocery shopping more convenient, including Just Walk Out shopping and Amazon Dash Cart, which enable customers to skip the checkout line and new Alexa features to help customers manage their shopping lists and better navigate our aisles.

Anyone can shop at Amazon Fresh stores. Customers can use our traditionally staffed checkouts and those customers who wish to use Just Walk Out shopping or Amazon Dash Cart will need to have an Amazon account with a linked credit or debit card.

Amazon Fresh offers Just Walk Out shopping and Amazon Dash Cart, both of which help make a quick shopping trip even quicker by allowing you to skip the checkout line. With Order Ahead you can place your deli, meat, pizza, and seafood order in the Amazon app when you arrive, and shop while it’s being prepared. You can ask Alexa, at various locations throughout the store, to help you quickly find items while you shop.

We’ve taken our decades of operations experience to deliver consistently low prices for all. When you visit the store, you’ll shop low prices across a wide assortment of national brands and high-quality produce, meat, and seafood. Find weekly deals, free products, and more with In-Store Mode in the Amazon app. Plus, you can earn 5% back at Amazon Fresh with a prime eligible membership when you use your Prime Visa or Amazon Prime Store Card at checkout.

Orders over $100 remain free with Prime and do not incur a service fee. Delivery orders with 2-hour delivery windows from Amazon Fresh include a service fee of $6.95 for orders $50-$100, and $9.95 for deliveries under $50. For customers who are not Prime members, they will still be charged between $7.95-$13.95 depending on basket size and the delivery window selected. Additional fees are charged for rush orders. Customers in some areas with delivery time flexibility of up to six hours will receive a reduction in fees.

Grocery pickup at all of our Fresh Stores and Fresh pickup points is free.

The service fee helps keep prices low in our online and physical grocery stores as we better cover grocery delivery costs and continue to enable offering a consistent, fast, and high-quality delivery experience.

The new Amazon Dash Cart is a smart shopping cart that makes a quick grocery trip even quicker by allowing you to skip the checkout line. Sign in to the cart using a QR code on your Amazon app, place your bags in the cart, shop, and when you’re done, exit through the store’s Dash Cart lane. The cart uses a combination of computer vision algorithms and sensor fusion to identify items put into the cart. Learn more about Amazon Dash Cart.

At $9.99 per month for Prime members, this subscription—which pays for itself after just one delivery order per month—offers unlimited grocery delivery on orders over $35 across Amazon Fresh, Whole Foods Market, and a variety of local grocery and specialty retailers on Amazon.com, and even more convenient delivery and pickup options. Customers with a registered EBT card can experience the same grocery subscription benefits without a Prime membership at just $4.99 per month. A free 30-day trial is available so customers can see how this grocery delivery subscription works for them. Click here to sign up.

Prime members now save 10% on select everyday favorites, essentials, and more in store. All you have to do is scan the ‘In-Store Code’ in the Amazon App, or use a credit card linked to your Prime account, at the register, on the Dash Cart, or at the Just-Walk Out exit. It’s all just one more perk that comes with being a Prime member. Learn more about the Prime Savings program.

You can request Order Ahead items from the deli, meat, and seafood counters as well as whole pizzas via the Amazon app when you arrive in store or even on the way there. You can shop while your Order Ahead items are being prepared and then be notified when your items are ready for pickup at the service counter so you don’t need to wait in line.

Alexa makes shopping easier and helps you save time while grocery shopping in Amazon Fresh stores. When you need help finding an item or have a quick grocery related question, such as food facts or wine and cheese pairings, simply ask Alexa at any of the blue Alexa kiosks located throughout the store.

Prime Members can shop online and receive same-day delivery and pickup from their local Amazon Fresh store. Shop Amazon Fresh online.

Yes. You can have your packages sent to an Amazon Fresh store for secure delivery. Returns are hassle free: You don’t need a box, label, or tape. Participating stores only. Not all items eligible to be returned at an Amazon Fresh store. Restrictions apply. See Amazon Fresh store returns for details.

In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon Fresh, without a Prime membership. To learn more, visit our SNAP EBT FAQ Page.

Yes.

No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store, you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.

You may change, cancel or add items to your Amazon Fresh order at any point up until your shopper begins picking your groceries.

Repeat Items is a new feature that helps Amazon Fresh customers save even more time as they shop for their groceries online. Customers in select Amazon Fresh locations now have the option to select the items they purchase most frequently as Repeat Items and have them automatically added to their shopping cart on a schedule that they set. Customers will be notified by either email, text, or push notification when Repeat Items are added to their cart, so they can quickly complete their order with additional items and checkout when they’re ready. To get started, visit our Repeat Items Page.

Ordering groceries through Amazon Fresh is fast and easy. You simply follow 4 easy steps, with more detailed instructions provided in the app.

1) Shop online and select a 1 hour pickup window

2) Sit back and relax while our shoppers pick your items

3) Let us know when you are on your way using the instructions in the app

4) Park in the designated spot and pick up your groceries

Its that easy! Grocery pickup is free at Amazon Fresh. We can't wait to have you try it!

 To learn more, visit our Grocery Pickup Page.

Amazon has a company-wide commitment to achieve net-zero carbon emissions by 2040 as part of The Climate Pledge, and getting there requires all Amazon’s businesses, including Amazon Fresh, to play an important role. Within Amazon’s physical stores, we are constantly working on ways to create a more sustainable experience for our customers, from how we build and operate our stores, to the products we sell instore and online, to our grocery delivery packaging. For example, we have innovated our grocery delivery packaging to be fully curbside recyclable and announced our first Amazon Fresh store seeking Zero Carbon certification with the International Living Future Institute. For more information on Amazon Fresh's sustainability efforts, visit the Fresh Sustainability Page.

Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact free.

Yes. Customers ordering delivery from Amazon Fresh can select "unattended delivery" during checkout and your order will be left at your doorstep. Orders containing alcohol are not eligible for unattended delivery.

Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.

Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.

In-Garage Grocery Delivery from Amazon Key is a secure and convenient way to receive your Amazon Fresh deliveries. It's exclusive for Prime members and available in select areas. To learn more, visit our In-Garage Grocery Delivery Page.

As part of our commitment to build a more sustainable business, we’ve reduced the amount of packaging used in delivery orders, as outdoor temperatures allow, while ensuring groceries are provided safely and securely.

Amazon Fresh stores have created thousands of good jobs in communities across the country, and we are currently hiring for a variety of roles at new and existing stores. All positions offer starting wages of at least $15 per hour, a variety of benefits packages, and opportunities for career growth. Learn more about career opportunities with Amazon Fresh stores.

The In-Store Promo Wallet allows you to easily claim, track, and use promos in Amazon Fresh stores when you shop with your Amazon account. Gone are the days of missing out on savings because you left a coupon at home, or forgot to scan it during checkout.

If your question still isn't answered or you're having trouble with your account or order, please contact us at our Customer Service Page.