Traditional way of checking-in

Checking-in with AirAsia the traditional way? Here are some tips that you need to know, before you make your way to the airport.

• Upon your arrival at the airport, look for your AirAsia check-in through its monitors.
• Follow all the airport’s security protocols.
• Once you’ve arrived at the counter, queue up, and wait for your turn.
• When it’s your turn, show your AirAsia ticket and valid ID to the check-in counter’s agent.
• Wait for the agent to print your boarding pass, with your seat number.
• Go to your designated boarding area.

AirAsia web check-in

Don’t want to queue up at the counter for your next AirAsia flight? Guess what? You can save a whole lot more time by using AirAsia’s web check-in services. Plus, it’s free, hassle-free, simple, and can be done within a couple of minutes. To top it all off, it’s pretty convenient since it can be done anywhere with internet access.

Important notes for AirAsia web check-in:

• Web check-in is available for groups with up to 50 guests per booking.
• Web check-in is available from 14 days up to an hour prior to the departure for AirAsia flights (DJ, I5, Z2, PQ, FD, QZ and AK) and up to 4 hours for AirAsia X flights (XT, XJ and D7).
• Anyone who’s traveling to an international destination with AirAsia is required to validate their Kiosk/Web boarding pass at the self check-in counter of the airport. Even if you’ve finished checking-in online, your boarding pass will be considered invalid, until it’s stamped as validation proof.
• You can select or change your seat with AirAsia’s online check-in service.
• Don’t have a printer? With AirAsia web check-in feature, you’ll get a 2D barcode on your smartphone, and scan it at one of their kiosks at the airport. Alternatively, you may receive your boarding pass through email. Then, you can save a copy of it, and print your boarding pass later.

Web check-in process:

• Log on to checkin.airasia.com.
• Select your departure, and key in your booking number.
• Select the name of the guest that you’d like to check-in.
• Pick a seat or purchase add-ons (optional) and enter your details for payment.
• Select how you would like to get your flight boarding pass – via email or SMS.
• Print your boarding pass or use the 2D barcode.
• On the day of your departure, bring your boarding pass to board the plane. If you have luggage to check-in, drop it off at the baggage drop off counter. Otherwise, walk over to the documents check counter, to have your documents verified.

AirAsia web check-in isn’t available for:

• Passengers with an illness or medical condition.
• Solo travelers below 16 years of age.
• Passengers with special needs and reduced mobility.
• Passengers traveling with an infant.
• Pregnant passengers.

AirAsia kiosk check-in

Can’t find a dependable internet connection? As with the airline’s online check-in service, you can also skip the airport’s long queues by using their check-in kiosks. Within a few minutes, you can check-in to your AirAsia flight, and print your boarding pass.

Important notes when using AirAsia check-in kiosks:

• Available at airports in India, Singapore, Philippines, Indonesia, Thailand and Malaysia.
• You may check-in 14 days up to an hour prior to your scheduled departure time.
• You can use the check-in kiosks, to print your boarding pass by scanning the barcode on your smartphone.

AirAsia check-in kiosk process:

• Make your way to the airport’s AirAsia check-in kiosk.
• Enter you booking number, and tap confirm.
• Click the name of the guest that you’d like to check-in, and select confirm.
• Wait for the kiosk to print your boarding pass.
• Board the plane. If you have luggage to check-in, drop it off at the baggage drop off counter. Otherwise, walk over to the documents check counter, to have your documents verified.

AirAsia web check-in isn’t available for:

• Passengers with an illness or medical condition.
• Solo travelers below 16 years of age.
• Passengers with special needs and reduced mobility.
• Passengers traveling with an infant.
• Pregnant passengers.

AirAsia mobile check-in

Of course, AirAsia has a mobile app that lets you check-in and verify yourself for your flight at your fingerprints. Available for Android and iOS devices, this mobile app definitely adds a unique dimension to AirAsia check-in services.

Checking-in with this tool is extremely easy and simple. Once you’re checked-in for your flight, you’ll get an E-Boarding Pass or 2D barcode that you can save and later on use to print your pass at one of the airports kiosks. And yes, you can use your E-Boarding Pass, to skip the long lines, and go straight to the boarding gate (as long as you’re eligible).

E-boarding pass information

To use your E-Boarding Pass, make sure to check out these essential notes and tips:

• Only 1 passenger is allowed for every E-Boarding Pass.
• Available only for passengers traveling from Indonesia, Philippines (Manila), Hong Kong, Thailand and Malaysia.
• This service can’t be used for flights to Australia.
• Only available for visa-free destinations.

Important notes for AirAsia mobile check-in:

• Web check-in is available from 14 days up to an hour prior to the departure for AirAsia flights, and up to 4 hours for AirAsia X flights.
• AirAsia mobile can be used to book and search flights too.

Mobile check-in process:

• Download the app at airasia.com/kh/en/airasia-mobile-app.page
• Open the app on your smartphone.
• Go the mobile check-in tab, and check if you’re qualified.
• Select your departure airport, and key in your booking number.
• Select the name of the guest that you’d like to check-in.
• Pick a seat or purchase add-ons (optional) and enter your details for payment.
• Download your E-Boarding Pass or use the 2D barcode.
• On the day of your departure, bring your boarding pass to board the plane. If you have luggage to check-in, drop it off at the baggage drop off counter. Otherwise, walk over to the documents check counter, to have your documents verified.

AirAsia mobile check-in isn’t available for:

• Passengers with an illness or medical condition.
• Solo travelers below 16 years of age.
• Passengers with special needs and reduced mobility.
• Passengers traveling with an infant.
• Pregnant passengers.

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