See all airlines
AirAsia - Thai AirAsia
Headquarters: Don Mueang Intl Airport, Ctl Office Room 3200, Vibhavadee Rangsit Rd., Bangkok Thailand 10210
Website
Overview
3.06,480 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About AirAsia - Thai AirAsia
Headquarters: Don Mueang Intl Airport, Ctl Office Room 3200, Vibhavadee Rangsit Rd., Bangkok Thailand 10210
Airline Summary
A joint venture between Malaysia-based AirAsia and Thailand’s Asia Aviation, AirAsia Thai (FD) is a low-cost carrier that operates from a primary hub at Bangkok’s Don Mueang International Airport (DMK). Chiang Mai International Airport (CNX), Phuket International Airport (HKT) and Krabi International Airport (KBV) are secondary hubs. The airline’s fleet consists of 44 Airbus A320 variants. AirAsia Thai flies to about 40 destinations, including 18 within Thailand. International destinations include Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Myanmar, Singapore and Vietnam.
Read more
6480Reviews
1492Photos
100Tips
Reviews
Traveler rating
- 1,396
- 1,961
- 1,071
- 477
- 1,575
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
Kuala Lumpur - Bandar Seri Begawan
Southeast Asia
The air Asia staff at KL airport made us wait 2 hours just to check if our visa is legitimate despite us carrying all legitimate visa, she really gave us a very hard time and we had to rush to the flight eventhough we had come in early, please do not keep untrained staff at the airport and kind advice to all people is to never fly in AirAsia, I had the worst possible experience.…
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Siem Reap - Bangkok
Southeast Asia
I flew from Bangkok to Siem Reap, and although in Thailand I had no problem with the luggage, in the return flight from Cambodia I had to pay extra 50$ for the same luggage. The check-in lady was very rude.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Bangkok - Denpasar
Asia
AirAsia lacks compassion for trip cancellation due to medical emergencies. Unlike other reputable airlines, AirAsia will not give refund; only credit minus cancellation fee and mandatory usage within 2 years. Provided multiple documentation at their request only to be denied refund. AirAsia should recognize traveler loyalty comes from goodwill demonstrated by the airline in times of personal emergencies and that travelers do not want their travel schedule to be controlled by the airline.…
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Kota Kinabalu - Sandakan
Domestic
Checked in via counter and all ok, plane left late but only a short flight so didn’t mind too much. Arrived and opened cases to get something out discovering each of our cases had been opened and items stolen including jewellery, perfume, glasses and other items. Logged a complaint and got told tough luck no valuables in cases, however you can’t take perfume onboard as it’s a liquid and the cases were in their care They closed the case and sent an auto reply asking me to rate them. Airline wise the seats are tiny with no legroom. Plane was packed with many people having 2 plus hand luggage so hard to fit anything in.…
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Bangkok - Coolangatta
International
I travelled from the Gold Coast, Australia to Bangkok via Kuala Lumpur. I will never travel with Air Asia again. Airline staff and ground staff are super-helpful, the flight was comfortable and on time. However, the booking process online was so frustrating. They don't have a website anymore, only an app that is terrible. They give the option of bidding to upgrade to the Quiet Zone (which was good) but I just ended up paying extra to upgrade and for seat selection. Once I did that I was emailed the receipt and the details. The clincher came when I arrived at the airport and had been assigned a different seat and basically my upgrade was ignored. I ended up speaking with a supervisor at Gold Coast who was super helpful and fixed the problem. On my way back however, I noticed once again that the seat I had paid for (8D) was once again changed (row 21). I went to Air Asia customer service at DMK and they let me know they couldn't help me. Then as we went through the last check before boarding the flight, we were told that Air Asia had downsized the plane and I was now assigned a seat in row 35. As I was waiting with the dozens of other customers in the same position, I noticed I had received an email with this "important" information and if I wanted a refund I could click on the link. That link took me to a Chat Bot and no option for a partial refund. Absolutely useless. There were dozens of frustrated customers who were in the same position with the ground staff trying to fix this total mess. Fortunately I got a seat which was OK but I was lucky. So many people had paid money and didn't get wahat they paid for. Although there was a lot of good things with this trip with Air Asia, due to their terrible booking system, unpredictable and disorganized online system, I wouldn't risk it again…
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Album Categories
All photosAll Traveler Photos
silly chatbot
เมลล์เลื่อนไฟล์แบบห่วยๆ ไม่มีชดเชย ทำลูกค้าเสียหายค่าที่พัก
AirAsia
ออกตรงเวลา
123456…
ipetra92 wrote a tip Apr 16
"Don't book with them, not worth the cheap price. As it's literally a "cheap" airline."
Uwe K wrote a tip Apr 7
"No chance to book other way than online. If they make a failed transaction you might not get Your money back. The cabine personal is good "
123456…
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register AirAsia - Thai AirAsia Search flights
Round TripOne-wayMulti-city
Depart
Sun, 5/12
Return
Sun, 5/19
Travelers
1, Economy