Sears Home Services Reviews

Sears Home Services provides coverage for a wide variety of systems and appliances, no matter the age, make or model. This company has a 30-day wait time for repairs, with a 180-day workmanship guarantee. Sears Home Services offers four different plans, with the monthly and yearly prices varying by state.

Plan details

Sears Home Services offers four different plans that may have different offerings in certain states. While they do vary in certain states, most of the coverage for the plans is the same. Here’s an example of what you can expect:

Add-on coverage

Unlike its competitors, this company does not include add-on or a la carte coverage options. It does, however, include discounts on parts and repairs with each plan, such as:

• 25% discount on noncovered appliances and HVAC repairs performed by a Sears technician
• 15% discount at PartsDirect
• 12% discount at Sears Home Improvement

Like most warranty companies, Sears’ home warranty has many limitations and exclusions in its contract that are important to consider. It only covers mechanical failures due to mechanical parts, and it excludes things such as cosmetic damage. Additionally, Sears Home Services excludes:

• Units located outside the covered property or within crawl spaces
• Structural components
• Cosmetic damage
• Any noises that are not caused by a mechanical failure
• Damage caused by improper installation of parts or unauthorized repairs
• Damage caused by excessive water pressure or freezing
• Certain parts and components
• Parts not made by the manufacture
• Problems that are not caused by normal wear and tear
• Inaccessible systems such as ductwork, sewer tanks and wiring
• Damage caused by an infestation, people or pets
• Breakdown due to accident or misuse
• Performance of routine maintenance

Sears’ home warranty coverage caps

It is important to remember that some parts and repairs have a coverage cap. This means that the company will pay up to a certain amount for replacements and repairs, and then you are responsible for the rest.

Here are some coverage caps found in the Sears customer contract:

• Kitchen and laundry appliances: Capped at $1,000
• Primary central heating system: Capped at $1,500
• Septic tank/septic tank pumping: Capped at $500 to pump and $1,000 to replace
• Swimming pool/spa/combination swimming pool spa: Capped at $1,000

Sears’ home warranty has price plans that vary by state, but all states have a monthly or one-year option. While each plan varies, each has the same service deductible, item limits and aggregate plan limit:

• Service deductible: $100
• Item limits: $3,500
• Aggregate plan limit: $12,000

The ConsumerAffairs Research Team contacted the company for a quote. Our quote for a home in Texas was $59.99 a month for the Appliance Plan.

Compare with competitors

While Sears Home Services doesn’t offer services like add-ons like some major home warranty companies, it does offer 10% back on qualifying purchases for up to $700 in “bonus points.” Also, unlike many competitors, this company provides a 15% discount on parts and a 25% discount on noncovered appliance repairs. Generally, though, you can expect to pay around the same deductible with this company compared to competitors.

Sears’ home warranty can be canceled at any time. If you cancel your contract within the first 30 days, you'll receive a full refund on the contract fees if a claim has not been filed. If you did file a claim, you will receive a partial refund and have to pay a $25 fee. In the event that you still owe money for a claim, the company will bill you with a previously used payment method.