POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs

Complaints/ Feedback:

  • (800) 952-5210
    California Department of Consumer Affairs

General Info:

  • (214) 853-4309
    Facsimile

Legal:

  • (214) 576-3272

POF Emails:

Customer Service
Legal
Copyright Infringement Inquiries
Media
PR Inquiries

POF Contact Information

POF Website:

POF Online Chat:

Corporate Office Address:

Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address

P.O. Box 25472, Dallas,

Texas 75225, USA


Privacy Inquiries

Plentyoffish Media ULC

142-757 West Hastings. PMB 670,

Vancouver, V6C 1A1

Fax:

+1214-853-4309
Edit Business Info

POF Rating Based on 1.5K Reviews

Rating details

1.8
more details
Customer service
Website
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of POF Customer Service Calls

466 TOTAL
CALLS
01:49 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF Customer Service?

Account Question:

  • “Not receiving link to reset password”
  • “Locked out of account”
  • “Account was hacked”

Activation/ Cancellation Question:

  • “Cancelation of subscription”
  • “I want to cancel my servi”
  • “To deactivate all accounts”

Payments and Charges Question:

  • “Payment”
  • “Over charge. 12 dollar a month plan, not 81 dollar plan.”
  • “I tried the new feature live chat and I'm a premium member. It charged me money”

Product/ Service Question:

  • “Subscription”
  • “It's not working”
  • “Fake profile in my name”

Refund Question:

  • “Refund”
  • “For a refund, I always cancel my subscription but didn't get a refund in my account”
  • “They took to much money it was only supposed to be 9.99 want a refund for the rest of my money”

Request for Information Question:

  • “Information regarding log in”
  • “Specific questions”
  • “Need help with subscription”

Cards Question:

  • “Not excepting my credit card”
  • “Ive patiently waited for the issue to be resolved and it isn't. I have card info on file and before that moneyvis withdrawn again, i want the issue resolved.”
  • “Someone used my card for payment”

Staff Question:

  • “I think your service is fake got people wanting your info and cant even talk to someone”
  • “Customer service issue”
  • “Paid for subscription not getting service for it”

Website/ Application Question:

  • “I signed up for a website about 10 days ago, for ayear. Been using it until today when it no longer recognizes my saved username and password. Cannot get acess, cannot find a published number to reach Plenty of Fish (plentyoffish.com). No customer”
  • “I was stalked by someone on this site”
  • “Problem with site”

Other Question:

  • “Want to restore my membership please”
  • “I would like to unsubcribe”
  • “Refuns”

About

POF Terms of Service
To read more: https://www.pof.com/terms.aspx
POF Privacy Policy
To read more: https://www.pof.com/privacypolicy.aspx
Top POF Services

Online Dating, Membership, Customer Care

Top POF Products

Account, Profile, Website

POF Pros and Cons

Pros: Has been good up till now, Free, Website, Up until my account got hacked, Amount of users

Cons: No response from plenty of fish, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, No customer service

Related Companies

IAC, Tinder, Match, Angies List, Service Magic

Summary

POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 51 out of 271 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods

VISAPayPalMasterCard

Edit Description

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