Hardware Error, problem event name LiveKernelEvent

Greetings,

Recently while doing some work my computer suddenly freezes and after waiting for around half an hour to no avail, I forced it to shut down. Later I turned it on again to check on the Reliability Monitor and found the following hardware error:

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Source
Windows

Summary
Hardware error

Date
‎01/‎02/‎2021 11:38

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    1a1
Parameter 1:    ffffbe8804655040
Parameter 2:    0
Parameter 3:    0
Parameter 4:    0
OS version:    10_0_19041
Service Pack:    0_0
Product:    768_1
OS Version:    10.0.19041.2.0.0.768.100
Locale ID:    14345

Extra information about the problem
Bucket ID:    LKD_0x1A1_WIN32K_CALLOUT_WATCHDOG_win32kbase!UserPowerInfoCallout

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I've heard that this error is related to the drivers my processor and GPU used. Is this true? What should I do to fix this error so that it doesn't happen again in the future?

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Replies (1)

Paul Navera

Independent Advisor

Hi ArivINA,

I'm Paul, an Independent Advisor. I hope I can help you with your concern.

Please try the following to update the GPU driver.

1. Install the latest Windows updates.

2. Update or Rollback the Graphics card driver in the Device Manager.
Open Device Manager >> click Display Adapter >> right- click your Graphics card driver >> click Update Driver.

3. Use the Graphics card manufacturer software to update the driver.

4. Hardware error is also related to BIOS, so try to Update BIOS if available.

You can also try to test the hardware to make sure that they are not faulty.
1. CPU - https://www.tenforums.com/tutorials/16474-prime...

2. GPU - https://www.tenforums.com/tutorials/13081-furma...

3. RAM - https://www.tenforums.com/tutorials/14201-memte...

I hope this helps. Feel free to ask back any questions and keep me posted.

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Hardware Error, problem event name LiveKernelEvent

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